Prepare detailed lesson plan and conduct the lesson
Semester 2 2009
Part B Individual Assignment Training Session 10% Final Grade
selecting training methods
planning a training programme and constituent lessons
The group will base their work around a hypothetical case study in which New Zealand Adventure Tours (details attached) is about to install a new computer system.
Part 1
a proposed training schedule which summarises the training objectives being targeted, the venue, duration and resource requirements, and the activities or training method being used
a presentation of their proposal to class
participate in evaluating the effectiveness of their peer’s proposals and individual lessons using the feedback sheet provided
A good Internet site for finding Job Descriptions in New Zealand is www.careers.co.nz
will present a summary of their proposal (as if they were tendering for the training work) to their tutor and fellow students (limited to 20 minutes). Imagine you are presenting to the actual management and staff of Fitness City – do not present them with information that they already know. It will be important to remember that you do not simply present a summary of your written report – explain why your report contains what it does and why you would be a good training firm to outsource to.
Part 2- Individual Contribution
This assignment contributes 30% of the final grade; made up of 20% for the group work and 10% for the individual lesson.
Marks will be based on
School of Computing and Information Technology
563.681 – Managing User Support
"Group Training Programme Design TNA"
Overriding Theme
A TNA should implicitly have a strategic focus. Emphasise how the training you have identified will help the company reach its business goals (i.e., how will training help the business strategically - be non-technical).
Provide an overview of training objectives.
Provide an overview of training schedule.
Learning to work in groups is important preparation for successful performance in the IT industry. In allocating marks it is important to take into account the contributions each individual made to the group. In order for marks to be allocated fairly, you are required to complete this form. Your comments and grades will be confidential to you and the Lecturer. Failure to submit this completed form will result in you not being allocated the marks given to you by your peers.
NAME: ___________________________________________________
0 = no contribution 3 = average contribution
1 = negligible contribution 4 = above average contribution
| Name | Overall Contribution | Attendance at meetings | Interest | Co-operation | TOTAL |
|---|---|---|---|---|---|
| Out Of | 5 | 5 | 5 | 5 | 20 |
School of Computing and Information Technology
563.681 – Managing User Support
Conduct a Training Session – Assignment 1 Part 2.
This part of the assignment is done on an individual basis.
Your chosen topic to be approved by your tutor before commencing any preparation work.
2 Plan the teaching session and record your plan on the standard planning sheets provided. Your objectives MUST be clearly stated!
Plan Session
Meaningful, achievable, measurable objective(s) 5
Use of repetition to aid learning 3 3
Well timed session 3 3
Lack of distracting mannerisms 3
No jargon used 3
Appropriately timed 2
Readable 2
MANUKAU INSTITUTE OF TECHNOLOGY
Department of Computing and Information Technology
563.681 – MANAGING USER SUPPORT
After the experience of presenting a lesson it is important to take time to make sense of the facts, feelings and ideas that planning presenting the lesson generated, and to integrate these with what you have learned previously. New ideas may be evolving that will help you plan a future training session and these should be recorded. You will have learned from other students’ presentations and may want to experiment with these too.
Try David Boud’s Model for Reflection:
These questions will help you:
Did I rehearse enough? What should I practise more?
Did the learners learn what I set out to teach them?
What ideas did I get from my peers that I would like to use?
New Zealand Adventure Tours New Zealand Adventure Tours was formed four years ago by Ralph Hill and his wife Penelope. Ralph is a highly qualified and experienced outdoor instructor and Penelope has a degree in languages (so she can communicate with overseas clients). They are both avid outdoor enthusiasts and in particular enjoy the “adventure activities” (such as mountaineering, white-water rafting, tramping, jet boating etc) available in New Zealand. Ralph and Penelope realise the need to computerise their business – not only to track profits and maintain quality, but also to build up a database so they can write newsletters and promotions to send to previous customers. Most of their staff are the outdoors type and not used to using computers at all. |
|---|
The People
The Roles
Assistant to General Manager
She does the operational stuff, like accounts, marketing, promoting specials, newsletters etc. She also needs to know what is happening at summary as well as operational or transactional level. Her personal assistant, who also undertakes her secretarial duties, supports her. Her staff will also need to be able to access customer details on their computer. She writes the newsletters and translates them into French and German.
The New System
A consultant was employed to analyse their systems and she has designed a new system. There will be an Access database for bookings, customer information, supplier information (hotels, transport, equipment etc) and stock control. MYOB will be used for accounting purposes. Word and Excel will be available to all staff for writing letters and planning etc. She has already contracted out the development of the software etc., and she will oversee this. They will purchase 2 IBM compatible desktop machines and six notebooks, which can be plugged into their network. They will run on the Windows XP operating system and use MS Office 2007. They will access the Internet and email using Outlook. They will have an Intranet and an Extranet. You have been asked, along with three of your competitors, to submit a training proposal – another organisation will supply the hardware and software.