CHCCCS011 Meet personal support needs

CHCCCS011
Meet personal support needs
Release 1

Final assessment tasks

Part A – Questions

Question 1	Explain the concept of enablement in the context of providing individual support.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 2	Explain the concept of reablement in the context of providing individual support.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 3	Outline the requirements of WHS regulations for managing the risks associated with hazardous manual tasks.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 4	Outline the code of practice guidelines on how to manage the risks associated with hazardous manual tasks.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 5

List the function of each of the major body systems:

• Cardiovascular system

• Respiratory system

• Musculoskeletal system

• Endocrine system

• Digestive system

• Urinary system

• Reproductive system

• Integumentary system

• Lymphatic system

• Nervous system

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 6	Outline the basic requirements of supporting a person in maintaining oral hygiene.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 7	Outline the basic requirements of supporting a person in maintaining body hygiene.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 8	Outline the basic requirements of supporting a person in grooming.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 9	What organisational documentation must you complete during the provision of personal care?
Answer
Marking	q Satisfactory	q Unsatisfactory

Assessor to complete

Feedback	All questions must be satisfactorily answered by the candidate as per the marking guide in the Trainer’s and assessor’s guide. The questioning assessment has been confirmed:
	q Satisfactory	q Unsatisfactory
	Please include recommendations for future training / action in cases where the candidate has not satisfactorily achieved all criteria:
Declaration	I declare that this questioning assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name
Assessor signature
Date marked

Part B – Case study questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part B to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this section to be completed.
Assessment conditions	Skills must have been demonstrated in a relevant workplace that provides personal support services to people, with the addition of simulations and scenarios where the full range of contexts and situations have not been provided in the workplace. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe, impractical or threatens the dignity of the person. The following conditions must be met for the unit: • Use of suitable facilities and resources including: individualised plans specifying different personal support needs equipment outlined in individualised plans • Modelling of industry operating conditions including involvement of real people when simulating the provision of service and equipment use Overall, assessment must involve some real interactions with people who require personal support. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name
Date of assessment
Assessment declaration	I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature

Read the case study, then answer the questions that follow.

Case study (questions 1–8)

Jun-Wei Yu is a 25-year-old man of Chinese heritage with Down syndrome. He lives in a group home supported by personal care workers, employed by a large disability support organisation.

Jun-Wei is able to do some of his personal care tasks with prompting. He can shower himself with reminders about proper washing and with assistance to dry his back, feet and hair; he can brush his own teeth, but also needs to be reminded to do this. With assistance, Jun-Wei can select appropriate clothing; he can dress himself but cannot tie shoelaces. He can shave with an electric shaver.

Jun-Wei loves chips and lollies. Staff must plan meals for Jun-Wei and other residents to ensure they are well-nourished. Jun-Wei can peel vegetables and make a sandwich without help. Jun-Wei does not understand the different denominations of money or how much things cost. However, he likes to have money in his pocket to spend at the shops. He can move around independently but cannot catch public transport or walk to places without being accompanied. Sometimes he wanders out of the house or away from his group, thinking he can find his way back when he wants to.

Jun-Wei also suffers from asthma that is sometimes brought on by exercise or stress, and eczema that is sometimes brought on by stress and heat. He has puffers and creams that he must be reminded to use. Those who know Jun-Wei well can understand him when he talks but strangers or those he doesn’t know well find him difficult to understand. This is partly due to him mumbling when he feels shy. Jun-Wei will sometimes hug and stroke people he feels comfortable with or when he is very happy.

CS Question 1	Choose two areas of personal care; for example, washing and mobility. For each area, identify any equipment, assistance (care processes) and aids that would be required to support Jun Wei, ensuring that these are appropriate for his level of ability.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 2	What people should be included when gathering information about Jun-Wei’s abilities and support needs? How might the information be obtained?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 3	What do you think the effect might be on Jun-Wei if a worker insisted on washing him in the shower rather than encouraging him to do it himself? What long-term effects might this have on him and his care?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 4	Do some research using the internet or a library. What kind of effects might Jun-Wei’s cultural heritage have on the way personal care support is provided to him.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 5	What are the physical needs that should be considered for Jun-Wei?
Answer
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CS Question 6	What risks could you identify in providing care to Jun-Wei? How would they be reported?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 7	Imagine that you are introducing a new staff member to work in the group home where Jun-Wei lives. What information would you give them about encouraging Jun-Wei to participate in his own care and daily living activities?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 8	What could a new staff member do to ensure they have put Jun-Wei at ease and confirmed his preferences for care?
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 9–12)

A new staff member has commenced at the group home. On Thursday, she does the following things:

• Reminds Jun-Wei to have a shower and how to wash properly.

• Helps him dry his back only.

• Accompanies him on a walk to visit a friend.

• Asks him to fry a steak in the frypan while she supervises.

• Sends him into the shop to buy six apples and four bananas with a $50 note, while she goes into another shop with the other clients

• Gives him a drink of water when he is wheezy

• Reminds him to apply his cream when his skin is itchy

• Talks to a shop owner about how Jun-Wei is unable to manage money.

CS Question 9	Outline what the new worker has done in accordance with Jun-Wei’s care plan.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 10	Outline where the new worker has failed to comply with the care plan.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 11	In what ways has the worker failed to identify and deal with risks?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 12	In what way has the worker violated Jun-Wei’s right to privacy?
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 13–16)

Today, Jun-Wei is not out of bed when Susan arrives at work. He is very wheezy and seems unable to manage his puffer. He says he thinks he has a cold. Susan helps him to get ready for the shower and he manages to wash himself with much more effort than usual. He says he is not hungry and doesn’t want to go out today. He seems sad.

The organisation has procedures that state the following:

• Client personal information is recorded on a personal details form.

• All client information goes into the client’s file that is locked in the filing cabinet in the staff office.

• Client progress notes are to be updated by every staff member at the end of each shift.

• Money spent is to be recorded in the petty cash records in the finance folder in the staff office.

• Changes in clients’ needs or health are to be reported as soon as possible, by phone, to the area manager.

• Incident reports are to be completed if a client is put at risk or puts themself at risk.

CS Question 13	In what ways have Jun-Wei’s personal care and health needs changed?
Answer
Marking:	q Satisfactory	q Unsatisfactory

CS Question 14	What actions should Susan take about Jun-Wei’s changing care needs?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 15	Imagine that you are Susan. Complete a case note that describes the situation and what actions have been taken.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 16	What documentation needs to be completed to appropriately record the assessments, activities and events described in relation to Jun-Wei’s care? List at least five assessments, activities or events and the appropriate documentation actions.
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 17–24)

Margaret is a 75-year-old woman living in an aged care facility for residents with low-care needs. Margaret had polio as a young child and has one shortened leg requiring a built-up shoe. She also now has arthritis in her hands, back, hips and knees, which is making movement, transfers and balance difficult and painful. Margaret also has emphysema and requires oxygen via nasal tubes, medication via a nebuliser, tablets for her arthritis and she receives injections.

Following is a list of supports outlined on Margaret’s care plan.

Washing:

Margaret can sit on a shower chair and independently wash the top half of her body, including genital area. She requires assistance to wash feet, legs and hair.

Margaret must be supervised and may need direction when stepping in and out of shower and transferring in and out of the shower chair.

She needs full assistance with drying herself, as she becomes breathless.

Dressing/undressing:

Margaret needs assistance with dressing and undressing as she has difficulty moving and becomes breathless with exertion. She must have a built-up shoe on her left foot.

Grooming:

Margaret likes to direct her own grooming and can do her make-up independently. She needs assistance with drying and styling her hair.

Nail care:

Margaret needs regular monitoring and treatment for ingrown toenails and corns. She takes care of her fingernails independently.

Oral hygiene:

Margaret has upper dentures and requires assistance to clean these and to open lids of cleaning fluid and containers.

Mobility:

Margaret uses a four-wheeled walker at all times

Transfer:

Margaret requires direction to use handrails and chair arms, to transfer in and out of chairs.

Toileting:

Margaret can use the toilet independently but wears incontinence padding due to difficulty getting to the bathroom in time, which results occasional leakage.

Eating and drinking:

Margaret has all meals in the facility dining room. She requires modified large-handled cutlery due to arthritis in hands.

CS Question 17	What equipment and aids are required for the provision of Margaret’s personal support?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 18	What are the risks for Margaret’s safety that need to be considered when using the equipment and/or aids?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 19	What are the risks for a support worker’s safety that need to be made for use of this equipment, and what strategies should be employed to eliminate or reduce the risks?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 20	Outline what duty-of-care obligations the support worker has to Margaret.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 21	What are the work health and safety risks associated with Margaret transferring in and out of the shower chair?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 22	Outline a procedure for a support worker to follow when Margaret is washing.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 23	The left side handbrake on Margaret’s four-wheeled walker has a stretched cable and is not working effectively. What action is required to address this problem?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 24	What infection control procedures should the support worker adopt in providing routine support for Margaret?
Answer
Marking	q Satisfactory	q Unsatisfactory

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