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CHCCCS015 Provide individualized support

ASSESSMENT TASK 1: WRITTEN QUESTIONS

TASK SUMMARY:

  • This is an open book test – you can use the Internet, textbooks and other documents to help you with your answers if required.
  • You must answer all 15 questions correctly.
  • Write your answers in the space provided.
  • If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering.
  • You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

  • Access to textbooks and other learning materials.
  • Access to a computer and the Internet (if you prefer to type your answers).

WHEN DO I DO THIS TASK?

  • You will do this task in the classroom or for homework – your assessor will advise.
  • Write in your due date as advised by your assessor:

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

  • Answer the questions that were incorrect in writing.
  • Answer the questions that were incorrect verbally.

QUESTION 1

Explain the following types of person-centred approaches.

  • PATH – Planning Alternative Tomorrows with Hope
  • MAPs – Making Action Plans
  • PFP – Personal Futures Planning
  • Circles of Support

QUESTION 2

Explain the difference between person-centred and system-centred approach.

QUESTION 3

Describe what the term ‘self-directed support services’ means to people with a disability or to those who are aged.

QUESTION 4

Explain what is meant by ‘self-determination’.

QUESTION 5

When would you need to complete a client risk assessment? Provide three examples.

QUESTION 6

What documentation are your required to complete as part of providing client support? Provide 3 examples.

Question 7

Read each scenario and match the scenario with the correct ethical issue or breach in the table below.

Scenario A

Nancy converted to Islam in her late 30s and is now a practicing Muslim. Nancy became confined to a wheelchair after a car accident in her late 20s.

Belinda, her support worker, often makes strong political and racial comments about Muslims living in Australia to both clients and colleagues. She is unaware that Nancy is a Muslim.

Scenario B

You overhear Beth, one of your colleagues, talking on the phone to her friend during her lunch break. Beth is laughing to her friend over the phone about the mental health issues of one of her aged care clients and disclosing personal details.

Scenario C

Jason, one of the support workers, tells you during his handover that he noticed a few bruises on Carly whilst bathing her before bedtime. Carly is one of his youngest clients, who is only 13 years old. This is not the first time you have heard of her having bruises or abrasions on her body.

Scenario D

Steven, one of the support workers, has been known as popular with the female clients. He likes to joke around with them and make them laugh. On occasion he brings in surprise treats or gifts for them.

Lucy, one of his regular clients, tends to receive more gifts from him than the others. This includes flowers, clothes and chocolates. Steven has also been observed to spend time with her beyond the hours of his shift.

Scenario E

Clients in wheelchairs who visit your recreational facility once a week have not been properly informed about the rotting ramp board at the front entrance. There is a side entrance clients can access safely, however they are not advised to use it as the front board seems to be holding up for the time being.

Ethical issue/breach

Which scenario covers this?

Privacy/confidentiality

Discrimination

Work role/boundaries

Duty of care

Mandatory reporting

QUESTION 8

What are the key objectives of the UNCRPD?

QUESTION 9

Provide three examples of circumstances that require you to make an adjustment or variation of a client’s individual plan.

QUESTION 10

Provide five examples of client rights.

QUESTION 11

Provide two examples of when members of the support team might be required to provide feedback on individual plans.

QUESTION 12

Describe a situation where you or a client has experienced a risk to health or safety. Explain how this was managed.

QUESTION 13

When risks are identified in the workplace, who are they reported to? Provide three examples.

QUESTION 14

Provide three examples for each of the following skills development.

Life skills

Social skills

Vocational skills

Question 15

Think about one of your clients or a case study you have heard or read about (for example, perhaps one from your learning materials). What are some factors that would affect the support received by this client?

ASSESSMENT TASK 2: CASE STUDY

TASK SUMMARY:

You and your classmates will be placed into small groups. As a group, you will need to read the case study and discuss the type of support required for the client to achieve their goal. You are required to complete a report based on this case study.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

  • Classmates to be grouped with.

WHEN DO I DO THIS TASK?

  • You will do this task in the classroom.
  • Write in your due date as advised by your assessor:

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

  • Answer the questions that were incorrect in writing.
  • Answer the questions that were incorrect verbally.

INSTRUCTIONS:

Your assessor will put you into a small group (of approximately 3 people). You will need to read the case study below and discuss the following (make sure you take your own notes during this discussion):

  • Strategies you would implement to help Tully achieve her goal.
  • Strength-based activities to assist in promoting independence.
  • The role of the support worker in providing support and information to help Tully make informed decisions.
  • The responsibilities of each member of the support team.
  • Additional support or services required.
  • Monitoring and review strategies.

After you have determined and discussed the above points, present your findings to the rest of the class. After everyone in the class has presented, compare your findings with the findings of the other groups and write down any differences.

Now it is time to write your report. This should be done by yourself – refer to your notes from your group discussion and the notes you took about the other groups’ presentations and pick out those that you feel best suit Tully’s scenario.

Note: You will not be assessed on the classroom discussion, however you must participate in order to complete your discussion report. Your assessor will be observing each group to ensure everyone participates equally.

CASE STUDY: TULLY

Tully is a 75-year-old female who has an intellectual disability. She enjoys art, reading and music.

She is not overly social and tends to spend time alone privately completing recreational activities. She has been a smoker for 40 years and usually smokes up to 8–10 cigarettes a day. She is able to go for walks for short periods at a time only.

Tully is sensitive to loud noises in the environment, which causes her to become quite anxious and stressed. Being anxious or stressed causes Tully to smoke more frequently through the day. Tully’s father passed away from lung cancer due to smoking when she was younger, so one of her goals is to cut back on smoking. She is hoping to smoke only 2 cigarettes per day.

Notes from the group discussion

Notes from the class presentations

Assessment Task 2: Discussion Report

Name

Date:

Group participants

1

Strategies

2

Strength-based activities

3

Support workers’ roles and responsibilities

4

Responsibilities of the support team

5

Additional support services

6

Monitoring and review strategy

ASSESSMENT TASK 3: WORKPLACE PROJECT

TASK SUMMARY:

You are required to write a report on the provision of support services for three clients in your work placement service (one report for each client).

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

  • Access to your work placement service
  • Access to three clients in your work placement service
  • Supervisor’s permission form for each client (see end of this task)
  • Access to three individual support services plans
  • Access to a computer (if you prefer to type out your answers).

WHEN DO I DO THIS ASSESSMENT?

  • You will do this task in your work placement service.
  • Write in your due date as advised by your assessor:

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not completed all parts of each report correctly, or have not worked with three clients, they will give you some feedback and you will need to resubmit.

INSTRUCTIONS:

Before you begin this task you must obtain permission from your work placement supervisor to work with three clients.

Ask your supervisor to sign the permission form at the end of this task. You will need to submit this as part of your assessment.

Following your work with each client and referring to their individual support plans, write a report on support services for each individual.

You must make sure that you do not identify your clients. Please refer to them as Client 1, Client 2 and Client 3 or give them a fictitious first name. Complete the following templates – one has been provided for each client

Provide Individualised Support – Permission Form for Client 2

Supervisor’s approval

I,

<Supervisor’s name> approve

<student’s name> to undertake this project with

<Client’s name>.

Approval is dependent on the following conditions:

  • The student is to work with three clients.
  • The student must be supervised at all times when working with the client.
  • The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

Provide Individualised Support – Permission Form for Client 3

Supervisor’s approval

I,

<Supervisor’s name> approve

<student’s name> to undertake this project with

<Client’s name>.

Approval is dependent on the following conditions:

  • The student is to work with three clients.
  • The student must be supervised at all times when working with the client.
  • The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

Assessment Task 3: Report on Client 1

Client support needs

What are the support needs for this individual according to their plan?

How did you work with the client to support their needs?

How did you prepare for support activities?

Explain your role and duty of care for this client.

Describe the role and responsibilities of each member of the support team.

What are the skills opportunities according to the client’s plan?

Providing support

Describe your communication with this client and members of the support team.

How did you develop and maintain trust?

What equipment were you required to assemble according to procedures and

plan? How did you include family and/or carers as part of the support?

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

Were any changes to the plan identified? If so, describe the process undertaken?

How did you support the client’ selfdetermination?

What documentation was completed as part of organisation policy and procedures?

Assessment Task 3: Report on Client 2

Client support needs

What are the support needs for this individual according to their plan?

How did you work with the client to support their needs?

How did you prepare for support activities?

Explain your role and duty of care for this client.

Describe the role and responsibilities of each member of the support team.

What are the skills opportunities according to the client’s plan?

Providing support

Describe your communication with this client and members of the support team.

How did you develop and maintain trust?

What equipment were you required to assemble according to procedures and plan?

How did you include family and/or carers as part of the support?

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

Were any changes to the plan identified? If so, describe the process undertaken?

How did you support the client’ self-determination?

What documentation was completed as part of organisation policy and procedures?

Assessment Task 3: Report on Client 3

Client support needs

What are the support needs for this individual according to their plan?

How did you work with the client to support their needs?

How did you prepare for support activities?

Explain your role and duty of care for this client.

Describe the role and responsibilities of each member of the support team.

What are the skills opportunities according to the client’s plan?

Providing support

Describe your communication with this client and members of the support team.

How did you develop and maintain trust?

What equipment were you required to assemble according to procedures and

plan? How did you include family and/or carers as part of the support?

Maintaining support

How did you collaborate with the client to ensure services were meeting their needs?

Were any changes to the plan identified? If so, describe the process undertaken?

How did you support the client’ selfdetermination?

What documentation was completed as part of organisation policy and procedures?

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