TASK SUMMARY:
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
WHEN DO I DO THIS TASK?
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:
QUESTION 1
Advantages of culture and diversity
Disadvantages of culture and diversity
QUESTION 2
How could you develop or improve your social and cultural awareness? Provide at least three strategies.
QUESTION 3
Provide at least 3 methods of improving and promoting inclusiveness of culture and diversity in the workplace.
QUESTION 4
In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness
QUESTION 5
In what instances would you need to seek assistance from other people or services such as interpreters? Provide at least 3 examples.
QUESTION 6
What regulations, standards or Act support culture and diversity in the workplace? Provide at least three.
QUESTION 7
The new personal care workers are planning a night out to celebrate the end of their probationary period. The team leader responsible for the new staff is organising dinner at a local pub advising staff they welcome to bring a friend or partner. One of the new instructors Tom, is planning on bringing his partner of 5 years Dave. When the news circulates to the team leader, he pulls Tom aside and tells him it would not be appropriate to bring his partner as it may impact the reputation of the facility and cause discomfort among the other staff.
QUESTION 8
Jana’s team are organising a team barbecue lunch as part of their Friday activities. To organise the food, the team sent around a survey so everyone could indicate their food preferences. Jana advised that she could not eat pork as part of her Muslim culture. When Jana bit into her sausage during the lunch, she questioned the organiser on what the meat was. She asked them whether they had seen her food preference on the survey. She was told that they were not able to cater for her as the majority of the team opted for pork sausages and it would have complicated the order.
QUESTION 9
What are human rights?
QUESTION 10
QUESTION 11
What are some benefits of culture and diversity on Australian employment and economy? Provide at least
QUESTION 12
Describe at least three issues a client who is intersex or transgender may experience during their everyday living.
QUESTION 13
In a short paragraph, describe at least three cultural biases or social expectations which may exist when working with:
QUESTION 14
QUESTION 15
Lois is 50. She has had a stroke which has left her paralysed down her right side. Her needs are being assessed. Through the assessment process it has been noted that Lois has the following needs:
Strategies for Lois |
Benefits |
Carer support |
QUESTION 16
QUESTION 17
Write down the definition of the terms in the table below.
Term |
Definition |
Sexuality |
|
Personal identity |
|
Spirituality |
|
Cultural identity |
QUESTION 18
Type of abuse |
Indicators of abuse (list at least 3 for each type) |
Financial |
Type of abuse |
Indicators of abuse (list at least 3 for each type) |
Sexual |
|
Physical |
|
Psychological |
Emotion |
Indicators of emotional issue |
Prolonged sadness |
|
Distress |
|
Anxiety |
|
Lack of engagement |
|
Heightened level of emotional expression |
QUESTION 19
In one paragraph, describe one common myth that surrounds sexuality in older people, and why this myth is not true.
QUESTION 20
Why is support with personal hygiene important in aged care?
QUESTION 21
Aged clients with alcohol addictions |
Vietnamese women |
Arthritis sufferers |
Italian men |
QUESTION 22
You are talking to a friend outside of work about the number of multicultural clients where you work. He says ‘How do you manage to work with all those different kinds of people? How do you know that you are not going to offend someone by mistake?’ Write down how you would answer your friend.
QUESTION 23
Choose three problematic issues that are currently facing older people living in the community. Write one paragraph for each issue that describes how it impacts on the health and wellbeing of older people.
QUESTION 24
QUESTION 25
What types of community participation do you think is important so an aged person can engage socially and undertake their tasks of daily living? What challenges are there?
QUESTION 26
If you were unsure of the cultural needs of a particular person, how would you go about finding out information about that culture?
QUESTION 27
You will have your own perception of different cultures and practices depending on your own beliefs and values, and your own life experiences.
What can you do to prepare yourself to work with all types of different cultures – some of which will have values and beliefs very different from you own?
QUESTION 28
In one to two paragraphs, explain why Australia is considered a multi-cultural country.Question 29
QUESTION 30
List two strategies you could use if you were involved in a cross-cultural conflict with a work colleague and needed to resolve it.
TASK SUMMARY:
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
WHEN DO I DO THIS TASK?
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:
CASE STUDY 1 – CLAUDE AND RAY |
Claude is a new client at New Greens Aged Care Facility. He has come into aged care as he has had a stroke and his male partner Ray is no longer able to look after him. Claude is finding it very difficult to adjust to life at the facility. Ray’s sister brings him in to visit Claude once a month as he is unable to drive, but she has never been able to accept their homosexual relationship. After 20 minutes or so she insists on leaving. Claude confides to his carer that he misses Ray terribly. He might as well not come to visit anymore as his sister glares daggers at them if they so much as hold hands and says they are disgusting. He would so love just to share some love and affection. |
Organisation 1: |
Name” |
Website address: |
|
Organisation 2: |
Name” |
Website address: |
Ray and Claude manage to get some time together – in fact, Ray is going to stay overnight. A trundle bed has been wheeled into Claude’s room for him to sleep in.
You notice that Claude is setting out a lot of candles. While you think that is very romantic you are concerned about the risk of fire – especially as there are so many of them. When you tell Claude that this is a safety risk he gets very discouraged – the lights in the room are so bright and sterile.
Claude is much happier now Ray is able to visit regularly. However the other day they got a bit carried away in the dining room and offended some of the other residents who complained that their behavior was putting them off their dinner!
CASE STUDY 2 – TEAM CONFLICT |
A team of carers is experiencing conflict. There is an Aboriginal worker on the team (Barry), a Muslim worker (Ahmed) and two white Australian workers (Janice and Julia). It started when Ahmed accused Barry of being lazy and rude – ‘He never rushes, even when we are rushed off our feet and he doesn’t even look me in the eye when he talks to me.’ Barry retaliates by accusing Ahmed of taking time off all the time to ‘pray on his stupid prayer mat’. Janice responds by saying, ‘For God’s sake, why can’t you just be normal like the rest of us?’ Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about each other and trying to get them to take sides. Their conflict is impacting on their clients. |
CASE STUDY 3 – HARRY |
Harry has recently entered aged care. Through the assessment process it has been noted that Harry has the following needs:
|
List three strategies and explain how these would benefit Harry and how the carer could support Harry in each process.
Strategies for Harry |
Benefits |
Carer support |
CASE STUDY 4 – BILLY |
Billy is very overweight. Because of this mobility is difficult, his breathing is labored and the doctor is concerned about his heart. Billy has a mental disability which makes communication difficult. Billy’s doctor has asked that he be given a diet and exercise program. |
CASE STUDY 5 – FADI |
Fadi’s son has put in a formal complaint about the food that is served to his father. Fadi told his son that the food is mainly western style, is very dull and often tough. As he is a Muslim, Fadi does not eat pork. The staff always provide another alternative when pork is on the menu but yesterday, when pork sausages were on the menu, the only alternative was fish – which Fadi’s has never liked. When he said he didn’t want sausages or fish he was told he would have to have a Vegemite sandwich instead. This is hardly enough for the main meal of the day! There are many different nationalities and it is impossible for every cultural food requirement to be catered for all the time. But the kitchen is keen to help out as much as they can so long as it is within their tight budget. |
CASE STUDY 6 – RACHELLA |
Rachella is one of your clients. Rachella suffers from anxiety and depression for while she takes medication and is monitored by her GP. Rachella also has counselling once per fortnight. Today Rachella is very fidgety. She is pacing up and down, seemingly in a world of her own. When you ask her if she is OK she snaps at you and says “Of course I’m not all right – nothing is all right. You know nothing!! No-one can help me – I’m sick of everything – I just can’t go on anymore”. When you ask what the matter is she gets angry and tells you to just leave her alone. |
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
WHEN DO I DO THIS TASK?
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
For this task you need to reflect on your own attitudes, beliefs and perceptions of cultural diversity in the workplace.
You are to provide a report that covers each item below. Your report should be no more than 750 words.
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections. INSTRUCTIONS:
What things are of specific importance in these cultures that would need to be considered when providing health and community services?
List at least four items of importance for each culture listed.
TASK SUMMARY:
Students will be observed assisting three clients with activities of daily living.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? ▪ Access to your work placement service.
WHEN DO I DO THIS TASK?
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks, they will give you some feedback and you will need to do the specific task again.
If your assessor marks any of your written answers as incorrect, you will need to either:
INSTRUCTIONS:
During one of your assessor’s workplace visits, you will need to demonstrate that you can support three clients undertaking activities of living.
‘Activities of living’ refer to everyday tasks that we do as part of our normal life. This can include activities such as:
You need to choose three clients to work with and identify one ‘activity of living’ that each client is interested in, and where you can provide support. You must plan the activities prior to the assessment.
You must obtain the permission of your clients and your supervisor prior to conducting this task. You will also need to liaise with each client’s carer. Your assessor will be looking to see that you: |
For all three clients |
Identify a client to work with and identify one activity of living of interest to the client? Obtain permission from the client and your supervisor to conduct the task? Locate the client’s individualised plan and refer to this for information about the client? Plan the activity in conjunction with the client? Seek feedback on your plan from the client’s carer – this may either be done by phone or face to face. Did you amend the plan if necessary? Ensure the environment is safe prior to the task? Remind the older person of any potential risks throughout the task? Discuss the activity with the client allowing them to take the lead role where they are able? Obtain appropriate aids and equipment appropriate to the client’s needs (eg mobility devices, gardening equipment, specialised equipment etc)? Promote healthy lifestyle practices while undertaking the activity? Demonstrate an inclusive attitude and cater for individual needs, adapting the environment where necessary to cater for these? Deal sensitively with any age or disability-related conditions that the person faces? Provide support to undertake the task while encouraging independence wherever possible? Communicate effectively , both verbally and non-verbally, with the client taking into account their needs? |
Following the observations, your assessor will ask you a set of verbal questions about the activities of living, your clients and their carers.
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