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BSBWHS501 Ensure a safe workplace Assessment 3

Learner Instructions 3

(Evaluate WHS management systems)

Performance objective

For this task, you will demonstrate the skills and knowledge required to evaluate and maintain a WHS management system.

Assessment description

Using the simulated business and scenario information provided in the appendices of this assessment task, as well as policy and planning developed in Assessment Tasks 1 and 2, you will evaluate a WHS management system. 

Using the data provided, you will measure the effectiveness of the WHS management system (WHSMS) and develop a number of recommendations to be included in an evaluation report. You will then plan for the implementation of your recommendations, including training or induction.

Procedure

  1. Review the Australian Hardware scenario in Appendix 1.
  2. Review the Australian Hardware simulated business information in the appendices of Assessment Task 1 and WHSMS documentation and planning you developed in Assessment Tasks 1 and 2.

Note: Detailed information on Australian Hardware, including operational policies and procedures, risk management, and financials may be accessed at:

  1. ‘Australian Hardware’, IBSA,

<http://simulations.ibsa.org.au/australian_hardware/>.

  1. Review the Australian Hardware national WHS data in Appendix 2.
  2. Read and analyse the data.
  3. Develop an evaluation report. Include in your report:
    1. three recommendations, including improvements to recordkeeping practices and induction or training
    2. justification for recommendations with reference to internal and external requirements, such as WHS legislation, standards, codes of practice. Refer to particular relevant sections of legislation.
  4. Create a plan for the implementation of your recommendations, including the implementation of training/induction recommendations. Ensure you:
    1. include regular review and reporting
    2. include timelines, resources and actions
    3. are consistent with recommendations and justification with respect to compliance and adherence to organisational requirements.
  5. Create a plan for a typical training or safety induction session. Ensure your training/induction session:
    1. adheres to existing policies and procedures
    2. demonstrates adherence to your recommendations and is designed to address performance issues:
      1. for example, develop and demonstrate a procedure for safe handling of X to reduce accidents with X
    3. demonstrates adherence to overall company aims and objectives
    4. has a particular target audience
      1. for example, customer service inductees or managers
    5. demonstrates adherence to WHS legislation, codes of practice or standards:
      1. for example, develop and train a relevant safety procedure with close reference to an Australian Standard or model code of practice.
    6. Submit all required documentation to your assessor as per specifications below.

Keep copies for your records.

Specifications

You must provide:

  • a three- to four-page evaluation report with recommendations a portfolio of evidence, including:

○ an implementation plan for recommendations

○ a session plan for a typical training/safety induction session.

Your assessor will be looking for evidence of:

  • knowledge of relevant WHS Acts, regulations and codes of practice that apply to WHS risk management and recordkeeping in the context of the simulated business and scenario
  • analytical and problem-solving skills to examine relevant workplace information and data to identify hazards and to assess and control risks through recommendations and planning
  • communication skills to plan effective induction or training of staff to promote a safe workplace
  • literacy skills to interpret policies, legislation and make recommendations in an evaluation report
  • information technology skills to, for example, source simulated business information, and use word processing software to present data in a report.

Appendix 1: Scenario – Australian Hardware

You are a WHS consultant. You have been contracted by Australian Hardware to design and implement a WHS management system for the organisation. 

You have developed and implemented your WHS risk management policy and procedures in consultation with workers and their representatives. 

After successfully piloting the program at the Wollongong Store, you have implemented the program nationwide.

The main needs of Australian Hardware with respect to the proposed system, are:

● legal compliance across jurisdictions

● safest possible workplace conditions for workers 

○ objective: bring LTIFR and Injury Rate (IR) to 10% below national averages (Last year LTIFR = 13.9; IR = 2.0)

● integration with all other Australian Hardware management systems, operations and corporate culture

● advertise and demonstrate Australian Hardware commitment to WHS.

It is now the end of the first year of implementation and you have data to determine the success of the program.

You will need to analyse the data, plan improvements to the system, and plan any required training/induction.

Appendix 2: Australian Hardware national WHS data

FAI

First Aid Incidents

MTI

Medical Treatment Injury

LTI

Lost Time Injury

NMI

Near Miss Incident

LTIFR

Lost Time Injury Frequency Rate

IR

Incidence Rate

Incident

Date

Role

Description

Action

Location

Regulator notification

FAI

1 Jul 2012

Customer

service staff (new)

Hurt back lifting lawn mower for customer. 10 missed days.

Team leader initiated remedial training and coaching for employee.

Wollongong

N

MTI

1 Jul 2012

Customer

service staff (new)

Fall from stacks of building supplies in warehouse; broken wrist. 1 day hospitalisation; 10 missed days.

Team leader initiated safety action meeting.

Sydney

Y

Incident

Date

Role

Description

Action

Location

Regulator notification

MTI

4 Jul 2012

Customer

service staff

(new)

Chemical burns. 2 employees engaging in horseplay.

Disciplinary action against 2 employees; team leader

Team leader initiated safety action meeting: regulator notified six weeks after incident; team leader embarrassed by conduct of employees under supervision.

Perth

Y

LTI

7 Aug

2012

Customer

service staff (new)

Depression. Leave of absence ongoing.

No action recorded.

Bendigo

N

NMI

14

Aug

2012

Customer

service staff

(new)

Service staff dropped leaf blower narrowly missing other customer service staff; could have resulted in serious head injuries.

No action recorded.

Darwin

N

LTI

25

Aug

2012

Driver

Suspected panic attack but possible heart attack; driver ceased work immediately before possible accident. Driver receiving counselling, medical examination; leave of absence 5 days.

No action recorded.

Bendigo

N

LTI

17

Aug

2012

Customer

service staff (new)

Staff member sore back from lifting: 5 days’ leave.

No actions recorded.

Port Arthur

N

Incident

Date

Role

Description

Action

Location

Regulator notification

LTIFR

9 Sep

2012

Customer

service staff (new)

Staff member fall from lumber stacks.

Sore back; 2 days’ leave.

No actions recorded.

Gold coast

N

FAI

10

Sep

2012

Customer

service staff (new)

Employee received minor cuts while demonstrating grinder to customer.

Team leader initiated safety action meeting.

Coburg

N

MTI

19

Sep

2012

Customer

service staff

(new)

Employee panic attack/nervous breakdown/psychotic or drug induced; employee physically threatens another with lawn mower blade and unknown substance; Employee arrested, placed in psychiatric examination.

No actions recorded.

Ballarat

Y

LTI

23

Sep

2012

Customer

service staff (new)

Staff member hurt lifting vanity into customer vehicle; 1 day’s leave.

Team leader initiated safety action meeting.

Launceston

N

LTI

22

Sep

2012

Customer

service staff (new)

Staff member hurt hands while stacking mortar; 2 days’ absence.

Team leader initiated remedial training and coaching for employee.

Mount Isa

N

LTI

3 Oct

2012

Forklift driver 

Driver hurt by falling boxes: 2 days’ leave

Team leader initiated remedial training and coaching for employee.

Adelaide

N

Incident

Date

Role

Description

Action

Location

Regulator notification

LTI

18

Oct

2012

Fork lift drivers

Team complaining of headaches from forklift fumes; 5 days’ team total absence.

No other actions recorded.

Sydney

N

FAI

24

Oct

2012

Customer

Customer fell in spilt petrol. First aid administered for bruising on left leg.

Team leader initiated training and SAM for staff.

Melbourne

N

LTI

28

Oct

2012

Customer

service staff (new)

Staff member struck by falling object. Sore neck and shoulders; 1 day’s absence.

Team leader initiated training and SAM for staff.

Torquay

N

NMI

2 Nov

2012

Customer

service staff (new)

Customer service staff member nearly severs finger demonstrating bandsaw.

Team leader initiated training and SAM for staff.

Wollongong

N

MTI

13

Nov

2012

Forklift driver

overcome by fumes

Driver found unconscious. 

Hospitalisation. Possible brain injury. Other actions recorded.

Hobart

N

LTI

17

Nov

2012

Customer

service staff (new)

Staff member struck by falling object. Sore neck and shoulders; 1 day’s absence.

No action recorded.

Byron Bay

N

NMI

8 Dec

2012

Customer

service staff (new)

Customer service staff member nearly severs finger demonstrating bandsaw.

No action recorded.

Port

Macquarie

N

Incident

Date

Role

Description

Action

Location

Regulator notification

LTI

10

Dec

2012

Customer

service staff (new)

Staff member sore back from lifting: 53 days’ leave.

No actions recorded.

Geraldton

N

LTI

13

Jan

2013

Customer

service staff (new)

Fell while carrying boxes. Minor cuts treated.

Training recommended in manual lifting.

Geelong

N

MTI

11

Jan

2013

Customer

service staff

(new)

Customer service staff member severs finger demonstrating bandsaw; Ambulance called. 

1 day required hospitalisation.

Training and SAM recommended. Regulator not informed for several weeks due to confusion as to who is responsible for notification.

Ballina

Y

LTI

6 Mar

2013

Customer

service staff (new)

Slipped and fell while carrying boxes; 2 days’ absence.

Training recommended in manual lifting.

Port Fairy

N

FAI

1 Apr

2013

Customer

service staff (new)

Fell while carrying boxes. Minor cuts treated.

Training recommended in manual lifting. 

Freemantle

N

LTI

2 Apr

2013

Customer

service staff (new)

Slipped while stacking outdoor furniture; 2 days’ absence.

Training recommended in manual lifting

Bundaberg

N

Incident

Date

Role

Description

Action

Location

Regulator notification

LTI

4 May

2013

Customer

service staff (new)

Slipped and fell while carrying boxes; 2 days’ absence.

Training recommended in manual lifting.

Canberra

N

NMI

15

May

2013

Customer

service staff (new)

Customer nearly injured by lawn mower during demonstration.

No action taken or recorded.

Malvern

N

LTIFR

27

May

2013

Customer

service staff (new)

Slipped on unknown substance. 1 day’s absence.

No actions recorded.

Perth

N

BSBWHS501 Ensure a safe workplace

National LITFR and IR statistics:

National LITFR = 11.3 / Australian Hardware target = 9

National IR = 1.5 / Australian Hardware target = 1.5

National manager summary of comments:

Workers, particularly new retail workers, are unfamiliar with working in retail/warehouse environment. Workers as well as those in supervisory positions would benefit from basic safety awareness/reporting training. All training/induction would need to be based on national standards and legislation as much as possible. Training/induction should focus on areas of high incidence rates.

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