Analyse systems and processes
Respond to performance data
Submission details
Performance objective
Assessment description
Procedure
Review the case study ‘B&A Toy Warehouse’.
Critically analyse the information and write a brief report, responding to each question in the case study.
Specifications
After completing a comparison of current performance against desired performance levels, identify the corrective actions required to achieve the business plan goal of improving warehouse productivity by 10%. What type of corrective actions do you recommend for each performance improvement (e.g. interim, adaptive, corrective, preventative or contingency)?
Question 2:
Review performance indicators and refine if necessary.
Comment on the suitability of performance indicators and what changes might be required to achieve organisational goals.
Identify development needs of individuals and groups.
Identify training/coaching needs.
Adjustment for distance-based learners:
No variation of the task is required.
A follow-up interview may be required (at the discretion of the assessor).
Case study: B&A Toy Warehouse
Evaluating performance measures
Area | Current performance | Performance target to achieve 10% productivity improvement |
---|---|---|
Time Average order processing time |
80 minutes | 72 minutes |
$200.00 | $180.00 | |
10% | Less than 1% | |
Production Average number of orders processed per day |
50 | 55 |
Questions
Question 1
Analyse systems and processes
Systems
Two years ago, the warehouse implemented a custom-built electronic warehouse management system (WMS) which has had an enormous impact on productivity. When completing his review, Tony asks the following questions to ensure that the system effectively supports warehouse operations:
Has the warehouse achieved the productivity goals that were to be delivered by this system?
number of orders packed per hour, per day
time required to pack each order
Warehouse order processing systems and process | |
---|---|
Strengths:
|
|
|
Performance measures and assessment tools and techniques
Upon reviewing the report provided by Human Resources, Tony discovered:
Only 80% of employees have documented KRA’s and KPI’s – 20% of employees do not know what performance level is expected of them.
Performance reports
Report name | Human Resources Monthly Report |
---|---|
Department | Warehouse |
Period | 201X Year to Date |
Identifying trends
Question 2
Critically analyse the performance against planned objectives.
Comment on the suitability of performance indicators and what changes might be required to achieve organisational goals.
Question 3
Recommend performance improvement strategies.
Present in a development plan.
Question 4
Develop a strategy for reviewing systems processes and work methods at B&A Toy Warehouse.