Analyse systems and processes

Respond to performance data

Submission details

Performance objective

Assessment description

Procedure

Review the case study ‘B&A Toy Warehouse’.
Critically analyse the information and write a brief report, responding to each question in the case study.

Specifications

- After completing a comparison of current performance against desired performance levels, identify the corrective actions required to achieve the business plan goal of improving warehouse productivity by 10%. What type of corrective actions do you recommend for each performance improvement (e.g. interim, adaptive, corrective, preventative or contingency)?
Question 2:
- Review performance indicators and refine if necessary.
- Comment on the suitability of performance indicators and what changes might be required to achieve organisational goals.
- Identify development needs of individuals and groups.
- Identify training/coaching needs.

Adjustment for distance-based learners:

No variation of the task is required.
A follow-up interview may be required (at the discretion of the assessor).

Case study: B&A Toy Warehouse

Evaluating performance measures

Area	Current performance	Performance target to achieve 10% productivity improvement
Time Average order processing time	80 minutes	72 minutes
	$200.00	$180.00
	10%	Less than 1%
Production Average number of orders processed per day	50	55

Questions

Question 1

Analyse systems and processes

Systems

Two years ago, the warehouse implemented a custom-built electronic warehouse management system (WMS) which has had an enormous impact on productivity. When completing his review, Tony asks the following questions to ensure that the system effectively supports warehouse operations:

Has the warehouse achieved the productivity goals that were to be delivered by this system?

number of orders packed per hour, per day
time required to pack each order

Strengths:

Warehouse Management System automates administrative components of the process.

Warehouse layout – stock difficult to access.
Warehouse supervisors are all junior and new to management roles; they require intensive coaching and support from Warehouse Manager.

Forklift licence requirements mean that not all staff can drive a forklift.
The above requirements also require staff to have time away from packing floor to attend training.

Performance measures and assessment tools and techniques

Upon reviewing the report provided by Human Resources, Tony discovered:

Only 80% of employees have documented KRA’s and KPI’s – 20% of employees do not know what performance level is expected of them.

Performance reports

Report name	Human Resources Monthly Report
Department	Warehouse
Period	201X Year to Date

Identifying trends

Question 2

Critically analyse the performance against planned objectives.
1. Comment on the suitability of performance indicators and what changes might be required to achieve organisational goals.

Question 3

Recommend performance improvement strategies.
3. Present in a development plan.

Question 4

Develop a strategy for reviewing systems processes and work methods at B&A Toy Warehouse.