Choose the date and time you want the email sent
Question 1
The gap between the client requirement and support team is that, they are not confirming date and time zone, as they are working internationally so both will have different time zones that is the gap between the client requirement and support team executive, so we can overcome that gap by dealing in proper date and time by confirming twice with a client.
Question 2
Amara is very disappointed and wants her money back. Write an apology email to the client and make her agree to take service without refund.
As a company, we value all of our customers and their satisfaction is our top priority. I understand that you are seeking a refund for the service you received, but I hope you will consider allowing us the opportunity to make things right instead.
We want to assure you that we take all complaints seriously and will do everything in our power to address your concerns. We would be more than happy to re-examine the issue and ensure that the service you receive from us is to your satisfaction.
Sneha Vaish
Question 3
Amara is very angry and sending negative comments on chat. In reply one of the customer support executives get rude to her. How would you handle customer if your co-worker is rude to customer? (Give any 5 suggestion)
Take ownership of the issue: Take responsibility for the issue and provide a solution to the customer. If you cannot resolve the issue immediately, provide a timeline for when you will get back to them with a resolution.
Follow up with the customer: After resolving the issue, follow up with the customer to ensure they are satisfied with the solution. This shows that you value their feedback and are committed to providing excellent customer service.
Question 4
Implement corrective actions: Once the corrective actions have been identified, implement them as soon as possible. This may involve updating policies and procedures, providing additional training to employees, or making changes to technology or equipment.
Monitor effectiveness: Monitor the effectiveness of the corrective actions and make adjustments as needed. This may involve tracking customer feedback, conducting employee surveys, or analyzing data to ensure that the corrective actions are working as intended.
Question 5.
Question 6.
If you have multiple projects on your plate, how do you handle completing them on time? How will you handle the status of project, will you create label?
Create labels: Use labels to categorize each project and track their status. For example, I could create a "Completed" label for projects that are finished, an "In Progress" label for projects that are ongoing, and an "Urgent" label for projects that require immediate attention.
Communicate with stakeholders: Regularly communicate with all stakeholders involved in the projects to ensure that everyone is aware of the progress and any potential issues that may arise.
What is label in email and what is use of it.
Answer
a. Open a new message in Gmail and write the email you want to use as a template.
b. Click the three-dot menu in the lower right corner of the message window and select "Canned Responses".
To schedule an email to be sent at midnight when you are not able to access your email box, you can use the "Schedule send" feature in Gmail. Here are the steps:
a. Compose a new message in Gmail.