Case Study – WORLDUCATION

Worlducation was founded in 2016, and by the end of 2019 they had sold over 35,000 tablets to over 550 schools in 23 countries, generating revenue in hardware sales and software subscriptions.

Worlducation headquarters are in Sydney’s CBD but they have a development team in Bulgaria, a manufacturing team in Hong Kong, and operation and marketing staff in Colombia, Egypt, Iceland, Russia and the Philippines.

Specific information that may be used as for this assessment (depending on work area or team you select)

In 2019, Worlducation generated a revenue of $35 million, a net profit of $7 million and net cashflow of $4 million. They budgeted revenue of $45 million for 2020, net profit of $9 million and net cashflow of $5 million. However, following the unprecedented growth in demand and disruptions to the supply chain, management now projects 2020 revenue will amount to $55 million, net profit of $5 million and net cashflow of negative $3 million. The decrease in profit was a result of the disruption to the manufacturing process and the associated solutions implemented by Management.

The projected growth in revenue is expected to require a significant investment in working capital (both inventory and debtors) and this combined with an expected decline in profit margin is projected to result in significant cash flow pressure in the latter half of 2020. Management is considering its options to fund this investment.

Welcome

We hope you enjoy reading this document.

Lucas Lopez

Executive Summary

Vision Statement

To see a world without illiteracy.

Mission Statement

• Innovation

• Collaboration.

Strategic Priorities

Increase our reach

 Increase range of products and services offered to reach a larger target market  Increase sales to increase donations to needy classrooms.

Continue building deeper customer relationships

• Customer-centred practice, with a focus on meeting their total needs for high-quality technology

Attract, engage and develop the best staff

• Empowering innovation and responsiveness to change

• Continuing to enhance the diversity of our workforce

The Market

Situation Analysis

Marketing Strategies

Our marketing strategies aim to:

• Build our brand

• Improving our marketing and advertising

• Continually improving the quality of service given to clients

• Continually improving the skills, knowledge and effectiveness of our team through our commitment to training and development

• Regularly reviewing the effectiveness of all our operations and making improvements when and where necessary

Finance Authorisation Policy and Procedures

Purpose of the Policy

Use of Business Credit Card

Purpose of the Policy

This policy provides guidelines for the issue and use of business credit cards.

Procedures

The business credit card is not to be used for personal expenses.

All holders of business credit cards are required to reconcile the monthly credit card statement to the expense form, attach all receipts for payments made on the credit card and have the expense statement authorised by Anna Armstrong.

New Supplier Policy

Purpose of the Policy

Procedures

Choosing a New Supplier

The following information table must be completed prior to agreeing to services

Supplier Selection Background Information

• Business Name of Supplier:

Supplier Selection Review Checklist

• Is the supplier pricing competitive? Attach list to this checklist:

• What are the payment terms for this supplier?

• What are the delivery services of the supplier?

• Has a credit check been undertaken for the supplier? (attach to this checklist)  Has the Personal Property Securities Register (PPSR). been reviewed?

Appointment of Supplier

Supplier Payment Terms

All purchases from suppliers must be supported by a purchase order.

Payment terms for all suppliers must be reviewed by the Business Manager at least once a year.

Privacy Policy and Procedures

Scope

1. Collection of information

1.1 Worlducation collects personal information relating to individual creators, publishers, licensees and IT professionals as part of the normal course of its business.

1.2 Where possible, Worlducation collects personal information directly from the individuals themselves.

• Through purchased mailing lists and business database lists which are used for sending Worlducation marketing material, where recipients have consented to receiving such communications or it would be reasonably expected of us to use or disclose the information for that purpose.

  4. Websites and online services: a variety of information is collected by users of our Websites and online services.

2. Anonymity

2.2 We do not provide this option in circumstances where it is impracticable to do so or where Worlducation is legally required to deal with identified individuals only.

3. Use and disclosure of personal information

3.1 Worlducation uses and discloses personal information for the primary business purposes for which it is collected (set out above) and related management purposes.

4. Marketing material

4.2 Worlducation will only do this if we collected the information and one would reasonably expect us to use or disclose the information for that purpose, or if consent has been given to receiving such communications.

5. Personal information storage and security

5.1 Worlducation takes reasonable steps to protect personal information from loss, unauthorised access, modification, disclosure, interference or other misuse. These steps include electronic access restrictions for electronic files that contain personal information, securing paper files containing personal information in locked cabinets and physical access restrictions.

6. Digital security

6.2 Before opening a thumb drive folder, ensure that a malware scan is run on it.

6.3 Files that are to be modified should first be saved to the computer’s desktop and the thumb drive ejected before beginning work on the files.

7. Internet security

7.3 Suspicious or potentially dangerous emails should be deleted immediately. Attachments should not be opened.

7.4 Personal emails should not be opened at work, or on King Edward VII College’s computers. If an email of a personal nature is received on a King Edward VII College’s email address, forward it immediately to a private email address, and open it outside work. Delete the original email from the inbox once it has been forwarded.

Employee Training and Development Policy and Procedures

Policy brief & purpose

Scope

This policy applies to all permanent, full-time or part-time, employees of the company. Employees with temporary/short-term contracts might attend trainings at their manager’s discretion.

Employees, managers and executives should collaborate to build a continuous professional development (CPD) culture:

• Participating in conferences

• On-the-job training

Individual training programs

Employees can choose to attend as many training programs as they want, provided they don’t exceed the budget and day limit.

All trainings should consider what employees need and how they can learn best. This is why, we encourage employees and managers to consider multiple training methods like workshops, elearning, lectures and more.

Expert training

• Leadership training for managers

• Conflict resolution training for employees

Other types of training

Employees and managers are responsible for finding the best ways to approach learning. They can experiment with job rotation, job shadowing and other types of on-the-job training (without disrupting daily operations). We also encourage employees to use their rights for self-paced learning by asking for educational material and access to other resources within allocated budget.

General guidelines:

Internal Communication Policy and Procedures

This policy is to be implemented in a way that ensures compliance with relevant legislative requirements and standards of best practice.

Worlducation expects that staff will use the channels and for business purposes only and comply with all relevant policies and procedures, the Code of Conduct.

Channel Purpose

Staff surveys These are used to gather information and feedback from all staff members. Surveys should be sent to staff via email link.

Worlducation The intranet provides important information for staff in an easily intranet accessible location.

Email distribution Email distribution lists may only be used by the executive team and lists should adhere to the Privacy policy.

© 2020 RTO Works 15

External Communication Policy and Procedures

Spokespersons

Any news release being issued to the media or public must be approved by Worlducation's executive management team. This includes (but not limited to) blogs, newspapers, magazines, adverts, social media and press statements.

Emergency communication

Crisis and emergency situations that may affect Worlducation and its employees include items such as fires, explosions, accidents, floods, hazardous material emissions, acts of violence or terrorism and many others. In the event of a crisis, safety should be your immediate concern. Employees should notify their direct manager and/or facilities manager, who will in turn notify the executive team as soon as possible. When dealing with the media during a crisis make sure you are available for comment and:

Communication of Financial, Market, and Customer Information

Any reports, slides, presentations, or any other written material that contains Worlducation financial information must be accurate and complete.

Social networking policy

Worlducation employees must use these forums appropriately and responsibly, especially when discussing or disclosing any information related to Worlducation or to their employment at Worlducation.

Documentation Policy and Procedures

Documents are to be saved using Worlducation’s cloud-based storage system.

In-built software review functionality should be used, and all comments recorded in a feedback register. Feedback register should contain the date, project number, name of reviewer, person receiving feedback, comments and action required.