Figure illustrates the operational plan and the role strategies

Outline the information that is usually included in an Operational Plan.

Ans: An operational plan should outline the following details:

Clearly defined and direct links to revenue policy and the budget.

Explain the role of an operational plan in achieving the organisation’s objectives.

• Privacy – Privacy Act 1988

• Ani – discrimination – Racial Discrimination Act 1975

Identify at least one method and one model for operational plan.

Ans Major models and methods which are widely followed for effectively managing the operations of an organization can be cited as the Six Sigma approach, as well as the theory of operational management by Henri Fayol. Quality is regarded as one of the most important factors involved in operation management. The Six Sigma approach focuses on the quality of the services of Bounce Fitness (Dubey et al., 2017). However, the consideration of the operational management theory by Fayol can prove beneficial in case of developing the primary and rudimentary concepts of management of the organization. The interaction of the personnel and the management is outlined in the Fayol's theory, which serves as the basis for the organizational objectives.

Discuss four approaches for developing key performance indicators to meet business objectives that can be employed by Superseeds.

Ans: Four approaches for developing key performance indicators:

Levels: - Organizations can assign KPIs at two levels. Strategic and Operational KPIs. Strategic KPI address the measurement required at the higher level in the organization and take a top – down approach. Whereas, Operational KPI should be approached from ground up.

Outline and list the steps of using KPI to measure organizational performance.

two performance criteria:

Create greater flexibility in working hours and work location

List what external factors and financial information is to be taken into considerations during budgeting processes to monitor and review profit and productivity performance.
List the steps for analysing and interpreting budget.

PART- 2

For the Strategic Objective : expand its niche position in the garden seed retail market for small rural communities, create an operational Plan for Superseeds:

List the steps to establish a quality management system
Give examples of performance standards that an organisation may use.

• Learning and growth – How will the organisation sustain its ability to change and improve to achieve its

mission?

Based on mathematical information provided in the Appendix 1:
1. Calculate Profitability Index.

Cost of sales =

Every business is impacted by events, and a poor response to those events could, in extreme cases, result in the loss of the business.

high risk of staff misunderstanding changes and considering online sales as threat to jobs
medium risk of not being able to recruit fully trained staff

unsatisfactory work performance may include:

• absence without permission or just cause

it is important to note acceptable performance limits, changes to measurements, and whether the quality level was correct organisation will have guidelines, policies and procedures about disciplinary action that can be taken, including notification in writing and relevant documentation being placed in the employee’s file. The popular saying ‘three strikes and you’re out’ is in relation to misconduct or unsatisfactory performance. In addressing misconduct or unsatisfactory performance and implementing solutions, you can support an employee by providing a coach/mentor, training and guidance, and regular monitoring or assessment of performance so that issues are addressed early

Part 3

consult with a wide range of people in an organization. They are: -

• Employees, employees’ representatives or unions

• Employees

• Managers

Sources of information are

Maintenance schedules and records
Demands of other areas
Structure of the organisation and list of contacts

Identify four strategies for resource management that will support the team to effectively, economically and safely use resources.

Best practice is about developing and implementing effective consultation mechanisms which encourage cooperation and engagement of employees and management.

An operational plan needs to be presented to the executives of the hospital, the director of nursing and the Chief executive officer for approval. It is usually via a systematic approach where justification is provided for the required funding. Each ward managers get to present their ideas and plans and relevant funding is then distributed according to their priorities. The decision is mostly based on the values and missions of the hospital. For instance, if funding is required to improve something important on the ward that has direct impact on the safety of the customers, it is more likely to be granted. Any ideas that will help to improve the risk management strategies will be taken seriously. Henceforth, it is important for managers to present their case in such a way that their operational plan is considered in accordance with the hospital’s goals.

Generally, once approved, the information is then passed on to the staff in the form of informal meetings, generally held every Thursday and also by email, so that the same information is delivered to every employee of the department. Flyers and newsletters are also posted on the common notice boards so everyone gets acquainted with the approval of the operational plan

The induction of new staff into an organisation is more than a basic presentation on its history and a tour of the facilities. There are a number of requirements to ensure that the new employee is aware of the legal obligations entailed in their position and administration details that need to be covered. The induction process will only be as efficient or effective as the people involved in conducting it. In some organisations, the induction may be carried out by one person; in large organisations it may be conducted by a range of people who provide information in their area of expertise. It may be your job to make sure everyone is up to date with current legislation and workplace practices and is comfortable with their induction responsibilities. While induction processes are often well prepared and implemented for full-time staff, make sure the same integrity and efficiency applies to part-time, temporary and casual staff as well as volunteers.

List key areas, functions or topics that an organisation’s Human Resource policies and procedures should address.

Can get good experts
Easy to share the risk

The main purpose of the induction process is to ensures that new workers and contractors develop good work habits that are consistent with safe work practice; enables new workers and contractors to feel like part of your company; demonstrates a commitment by your company to promote safe working practices.

The induction should have:

• Leave entitlements (must meet minimum conditions of employment and any applicable award/agreement leave provisions)

Other conditions

• Classification/progression scales

• Uniforms or dress standards

• Safety issues

What strategies could you use to ensure team members are clear about their roles and responsibilities as well as the requirements of the operational plan?

Intellectual property is usually protected by many policies, procedures to reinforce the rights of acquisition. Policies, procedures and information include licensing agreements, information to ensure copyright protection, licensing agreements, procedures to register intellectual property rights or assets. Many organisations have policy in place to govern and manage ownership of intellectual property in an effective, efficient and ethical manner. These policies may include an explanation of any terminology relating to the property, mention of the relevant legislation, the types of intellectual property, disclosure of the property, information about marketing, commercialisation or licensing of the intellectual property and information if infringement happens

Identify at least three resources and services that may have intellectual property rights and responsibilities attached to them. What measures do you need to take in order to prevent non-compliance with these?

Read the following information carefully:

“Speed of service is measured in average time to resolve a customer enquiry. The target is <10 minutes. Currently, the average time to complete an enquiry is 20 minutes. In addition a number of risks has been identified that needs immediate action:

There are many ways through which we can handle the under-performance issues:

By proving the coaching to the employees how are underperforming

Less clarity of the objectives they have to achieve
Lack of clarity in terms of their roles and responsibility

Recommended by the Wellesley partners so that they can support the team were:

Team Dynamics Assessment

Increased productivity.
Improved quality.
- Define an effective mentoring or coaching relationship.

successful mentoring relationship include creating a relationship of trust, clearly defining roles and responsibilities, establishing short- and long-term goals, using open and supportive communication, and collaboratively solving problems.

Honesty; a reliable team. This favours good managerial relationship and each party is then accountable to fulfill their duties and promises, in turn enhancing the relationship
- What is a supplier relationship and what are some of the factors that influence an organization’s choice of supplier?

Just In Time and Total Quality Management had on organizations in supplier relationships have a a significant influence to quality performance such as increased customer satisfaction index, customer complaint reduction, reduction of defects, decrease product returns and reduced cost of quality. barriers to maintaining effective supplier relationships are communication gap, difficulty in maintain a good contact and lack of trust