Guests salad looked fresh and was large serving

STORE MYSTERY SHOPPING OBSERVATION

Date: _____________________________

Address:

______________________________________

Average items being purchased:

• Using baskets carts less than ½ full ___________

General Shopping Information:

1) Were you greeted when arriving at the store?

6) Was the store clean and neat?

7) Did employees appear friendly? Were they smiling?

12) Is there a large variety of products?

13) Examine two different categories of products in the store (e.g., cereal, dairy, or delicacy). Is there a lot of choice within this category? Are there name brands and store brands? How are these displayed? Is product available on the shelf?

18) Provide comments on the quality of products/services.

19) Provide comments on the overall service - especially the checkout.

• You may use your own preferred style of reporting but must ensure that the key themes are addressed in your report. See example of the Micro soft words report below.

Sample Report - Restaurant Mystery Shopping Experience