Handoff process owner verify benefits

and Colin Moore
University of Phoenix
Operations Management
OPS/571
April 30TH, 2018

Introduction
Six Sigma Yellow belt Training by Executing DMAIC Six Sigma Quality Improvement

DMAIC Phase Steps	Tools Used

 Identify Champion, Process Owner and Team  Define Resources	 Process Flowchart  SIPOC Diagram
Define Tollgate Review
M – Measure Phase: Measure the process to determine current performance; quantify the problem.
 Define Defect, Opportunity, Unit and Metrics  Begin Developing Y=f(x) Relationship  Determine Process Capability and Sigma Baseline	 Voice of the Customer Gathering  Process Sigma Calculation
Measure Tollgate Review

 Determine Root Cause(s)  Determine Vital Few x’s, Y=f(x) Relationship	 Regression Analysis  Cause and Effect/Fishbone	 Statistical Analysis  Hypothesis
Analyze Tollgate Review

 Perform Design of Experiments  Develop Potential Solutions	 Brainstorming  Mistake Proofing  Simulation Software
Improve Tollgate Review
C – Control Phase: Control future process performance.
 Develop Transfer Plan, Handoff to Process Owner  Verify Benefits, Cost Savings/Avoidance, Profit Growth	 Cost Savings Calculations  Control Plan
Control Tollgate Review

 Process Redesign
 Allow vendors to enter all information into data

system. Alleviating the wait time. Business Objectives
 Accountability
 Profitability
 Better customer service
 Less errors
 Maximize time

include:
• Access restriction
• Age
• Availability
• Completeness
• Definition and format
• Encryption
• Timeliness

Metrics and Performance

Conclusion

 Benefits of Six Sigma
 Improved Customer Loyalty
 Time Management
 Reduce Cycle Time
 Employee Motivation
 Strategic Planning
 Supply Chain Management

Six Sigma Yellow Belt, Lean Six Sigma Yellow Belt. (n.d.). Retrieved from https://www.sixsigmaonline.org/six-sigma-yellow- belt-training/