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Handoff process owner verify benefits

and Colin Moore
University of Phoenix
Operations Management
OPS/571
April 30TH, 2018

Introduction
Six Sigma Yellow belt Training by Executing DMAIC Six Sigma Quality Improvement

DMAIC Phase Steps Tools Used

Identify Champion, Process Owner and Team

Define Resources

Process Flowchart

SIPOC Diagram

Define Tollgate Review

M – Measure Phase: Measure the process to determine current performance; quantify the problem.

Define Defect, Opportunity, Unit and Metrics

Begin Developing Y=f(x) Relationship

Determine Process Capability and Sigma Baseline

Voice of the Customer Gathering

Process Sigma Calculation

Measure Tollgate Review

Determine Root Cause(s)

Determine Vital Few x’s, Y=f(x) Relationship

Regression Analysis

Cause and Effect/Fishbone

Statistical Analysis

Hypothesis

Analyze Tollgate Review

Perform Design of Experiments

Develop Potential Solutions

Brainstorming

Mistake Proofing

Simulation Software

Improve Tollgate Review

C – Control Phase: Control future process performance.

Develop Transfer Plan, Handoff to Process Owner

Verify Benefits, Cost Savings/Avoidance, Profit Growth

Cost Savings Calculations

Control Plan

Control Tollgate Review

Process Redesign
 Allow vendors to enter all information into data

system. Alleviating the wait time. Business Objectives
Accountability
Profitability
Better customer service
Less errors
Maximize time

include:
• Access restriction
• Age
• Availability
• Completeness
• Definition and format
• Encryption
• Timeliness

Metrics and Performance

Conclusion

 Benefits of Six Sigma
 Improved Customer Loyalty
 Time Management
 Reduce Cycle Time
 Employee Motivation
 Strategic Planning
 Supply Chain Management

Six Sigma Yellow Belt, Lean Six Sigma Yellow Belt. (n.d.). Retrieved from https://www.sixsigmaonline.org/six-sigma-yellow- belt-training/

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