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CareShore Incident Report |
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Particulars of Incident | |||
Incident Number | 12345/67 | Date | 12 June |
Location | CareShore | Name of person reporting incident | You |
Supervisor name | Daniel Jacobsen | Nature of incident | Employee conflict |
Details of incident | |||
What happened? | |||
Where did it happen? | CareShore staff room and later in front of CareShore residents | ||
Were there any witnesses apart from the incident reporter? |
B. Now you have completed the incident report, you need to email your supervisor according to CareShore’s communication protocols. Look at Appendix 1 at the end of the assessment.
2) Why you wish to discuss the issues with Daniel, the Supervisor
3) Suggest what Daniel could do about the situation
D: Did Kyle and Maria breach any legal or ethical responsibilities? Explain your answer. (50-100 words)
E: Why is it necessary to :
Reporting to supervisor | Why is this necessary? |
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Refer unresolved conflict situations to your Supervisor. | |
Refer issues impacting on employee or client rights and responsibilities to your Supervisor. |
Daniel, your Supervisor, replies to your email a couple of hours later:
responds to you appropriately
exchanges information in a timely manner
Communicating effectively with people | Why is this important? (20-50 words) |
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Listening to requests | |
Clarifying meaning | |
Responding appropriately | |
Exchanges information in a timely manner | |
Respects confidentiality procedures |
A: Maria and Kylie are unable to communicate properly.
Suggest two (2) verbal and two (2) non-verbal communication methods that may help them to communicate in a respectful and constructive way. An example has been provided for you:
Communication methods to avoid, defuse and resolve conflict situations: |
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1) |
2) |
D: What role do grammar, speed and pronunciation play in effective verbal communication?
crossing their arms
walking away when the other is speaking.
Barrier, or constraint to effective communication | Communication strategy, method or technique to help resolve the barrier (20-50 words) |
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Shouting | Take a deep breath before speaking; keep your tone neutral and respectful; don’t raise your voice. |
1) | |
2) | |
3) | |
4) |
It is advisable to read the rubric for the question you are answering to determine if you have fully answered the question to the correct standard.
Criteria | Satisfactory | Not yet satisfactory |
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Part 1: |
The student is able to correctly, objectively and concisely recount details of the given incident in the Incident Report form. | The student fails to correctly, objectively and / or concisely recount details of the given incident in the Incident Report form. |
- state their workplace email address, and - explain fully and clearly why they wish to discuss the issues with their Supervisor, and - adhere to CareShore’s communication protocols as given in Appendix 1. |
The student fails to: - accurately, clearly and objectively recount the events they have witnessed (according to the given incident), and / or - use industry terminology correctly in the email, and / or |
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The student is able to fully and clearly explain why it was necessary, according to CareShore’s procedures, to report to their Supervisor the incident they witnessed. | The student fails to fully and /or clearly explain why it was necessary, according to CareShore’s procedures, to report to their Supervisor the incident they witnessed. | |
Question D |
The student is able to: |
- correctly determine if Kylie and Maria breached any legal or ethical responsibilities through their actions in the given incident, and / or |
The student is able to explain fully and clearly why each given action is necessary. | The student fails to explain fully and / or clearly why each given action is necessary. | |
Question A |
The student is able to explain fully and clearly why it is important for their Supervisor, Daniel to perform each of the given actions under effective communication protocols. | The student fails to explain fully and / or clearly why it is important for their Supervisor, Daniel to perform each of the given actions under effective communication protocols. |
Part 2: |
The student is able to fully, clearly and accurately paraphrase the CareShore communication protocol (in Appendix 1) warranting the use of a memo by their Supervisor to arrange the team discussion. | The student fails to fully, clearly and / or accurately paraphrase the CareShore communication protocol (in Appendix 1) warranting the use of a memo by their Supervisor to arrange the team discussion. |
The student is able to identify two appropriate verbal and non-verbal communication methods that could help Maria and Kylie communicate in a respectful and constructive way. | The student fails to identify two appropriate verbal and / or non-verbal communication methods that could help Maria and Kylie communicate in a respectful and constructive way. | |
Question B |
The student is able to correctly identify and adequately describe one instance, situation or occasion when non-verbal communication would be more appropriate than verbal communication. | The student fails to correctly identify and / or adequately describe one instance, situation or occasion when non-verbal communication would be more appropriate than verbal communication. |
Part 3: |
The student is able to correctly identify and adequately describe two distinct communication methods that they could use to avoid, defuse and resolve conflict situations. | The student fails to correctly identify and / or adequately describe two distinct communication methods that they could use to avoid, defuse and resolve conflict situations. |
The student is able to explain fully and clearly the role each given aspect plays in effective verbal communication. | The student fails to explain fully and / or clearly the role each given aspect plays in effective verbal communication. | |
Question E |
The student is able to: |
- correctly identify four new (not the ones already given) and / or distinct barriers, or constraints, to effective communication, and / or |
Overall assessment requirements | ||
Word counts | As per tasks | |
Plagiarism | All the student’s work is original and sourced where appropriate. | |
Referencing | Appropriate referencing conventions are used. |
CHCCOM005 Communicate and work in health or community services
CHCLEG001 Work legally and ethically