Important that you understand and adhere the terms and conditions

BSBPMG532
Manage project quality Learner Workbook

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Assessment instructions
Overview

Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task.

 Cover the topic in a logical, structured manner

 Your assessment tasks are well presented, well referenced and word processed

 Presenting any work by another individual as one's own unintentionally

 Handing in assessments markedly similar to or copied from another learner

Collusion

Confidentiality

The college will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

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Recognised prior learning

Learners will be able to have their previous experience or expertise recognised on request.

 Product-based methods e.g. reports, role plays, work samples

 Portfolios – annotated and validated

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Activities
Activity 1A

 Suitable space for a roleplay.

This activity will need to be observed. The assessor has a checklist of criteria they will base your assessment on.

Person A: Customer

You have been a customer for over ten years but are fed up with the number of product recalls issued over the past year. You are losing faith in the company as customer service has been very dismissive of your complaints. Your quality objectives are zero product recalls and an improvement in customer service (maintain a customer satisfaction rate of 90%).

You are becoming increasingly frustrated by the product’s performance. Competitors are showing 20 hours of use where your company is at 15. You would like to see this increased to at least 18 hours as soon as possible. You

After in depth discussion Mr. David provided us with the feedback that he is losing faith in the company as customer service has been very dismissive of customers’complaints.

His quality objectives are:
 Zero product recalls and
 An improvement in customer service (maintain a customer satisfaction rate of 90%)
Mr. Wasi recently joined the workforce as a manager and realised that operational efficiency has been negatively impacted over the last 12 months.

Activity 1A Checklist

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Activity 1B

Objective

Objective	To provide you with an opportunity to select quality management methods and tools for resolving quality issues.

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reassessment is required.

Activity 1D
					Comments
			Date:		Comments
Did the student: Tick	S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their


	Consult with project team and stakeholders on quality requirements:  Consult all participants to correctly identify seven quality requirements: and branding to be reviewed o reliability: enduring and consistent performance o ingredients: quality to be improved with organic alternatives explored

All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:

Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:

	Azmal Khokan
	Azmal Khokan
Date Marked:	02/04/2022


Has the activity been answered and performed fully, as required to assess the competency of the learner?		Yes No (Please circle)



The learner’s performance was:	Not yet satisfactory

with agreed plans.

As a reminder, these are the agreed plans:

i.e. transport

 Performance: packaging to be easy to open and reseal

Quality assurance audits may include:

⮚ Conformance to plan

Systematic review

 Colleagues are satisfied with your management of the project but

hotspots

 All products transported to these locations have arrived in perfect

	milk and other dairy products required Continuous improvement  The branding and look of the tubs has not changed, but ideas are being drawn up by a third-party company only 60% of tubs holding the right amount of ice cream  Colleagues have complained about a lack of communication from