Nash Training

It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.

To attain competence in the unit ‘Manage Human Resources Services’ you must:

BSBHRM501 Manage Human Resource Services

Instructions:

In order to complete this part of the assessment, please refer to KLM HR Policy & Procedure Manual uploaded in your student portal

This case study/assignment is made up of 4 parts:

Part 1 – Determine strategies for delivery of human resources services

For this activity you are to imagine that you hold the position of a Human Resources Manager (Laura McCarthy) an accounting company KLM. You have responsibility for ensuring that human resources services meet the needs of the organisation and of the line managers. Read the following scenario and complete the tasks below.

‘And what about this pay-for-performance we’ve been hearing about? How is that supposed to work?’ said Francis. ‘I can just see what will happen if we’re responsible for assessing people’s contributions and skills and deciding their pay rates! What a recipe for World War III!’

‘My main problem is all the part-timers and contractors that work in my section. I tell you – talk about just being here for the beer! They seem to have no idea what we’re trying to achieve and I can’t do anything about it – after all, the contractors are here for a fixed period of the time and the part-timers – well, what can I do – fire them? They’ll be too hard to replace; their skills are very specialized and …’

• Review KLM’s external business environment and its possible impact on its human resources requirements

• • Challenges

  • Actions/ strategies for service delivery/ implementation

This activity requires you to establish a service level agreement between human resources, the client group and the service providers (relating to the scenario provided in Part 1 and KLM HR Policy & Procedure Manual). It also requires you to establish the support processes that will help to ensure that the delivery of human resources services meets the needs of the relevant line managers and client groups.

Tasks

Part 4 – Manage integration of business ethics in human resources practices

Task A

• Review KLM HR Policy & Procedure Manual and describe how the organisation’s Code of Conduct is incorporated into human resources policies and practices.

Task B

SIMS Code of Conduct referred to the requirements of ‘honesty and high performance standards’ and ‘exercising due care in our work’. It was on these grounds that they decided to dismiss Smith.

Smith alleged his dismissal was harsh and unjust.

Instructions for trainer:

Trainer is to read aloud the following instructions to the student. The Trainer will then proceed to observe the practical demonstration of the student’s application of current skills and knowledge in a simulated work environment.

You are required to communicate and discuss the recommendation for delivery of human resources services with relevant managers. You will be observed by a trainer in the required aspects of communicating HR strategies in the simulated work environment provided.

Your trainer will observe you to assess your specific ability to:

Your trainer will observe you to assess your specific ability to:

• Negotiate a service level agreement between the line manager (your client), human resources and any service providers

• Gather feedback from clients and other key stakeholders about level of satisfaction with human resources service delivery via your developed survey (represented by your classmates and your trainer)

• Seek appropriate approval for these changes to service delivery from the senior management represented by your trainer

This agreement is contingent on each party knowing and fulfilling their responsibilities and working in a manner that creates an environment conducive to the achievement and maintenance of targeted service levels.

Service Specifications

Monitoring and Review

The following methods will be used to monitor the level of service provided: