Operations and supply chain management

JOHN GRABARCZYK

• Six Standard deviations between the mean and nearest specification limit in a process

• Belts: Black, Black Master, Green, Yellow & White

Current Process

• Through time-reduction, more engines should be placed in an RFI status than before

• Business Objectives

• Time for parts to arrive also needs to be reduced to allow for proper
maintenance to occur

• Customer needs and Feedback

Current Process

CTQs

Descriptive statistics of The Proposed Process

Forecasted Inventory/Pull System Accept/ Inspection Work in Process/WC Test Cell Run Total Maint/ Days

minimum 2 22 2 26

maximum 3 25 3 30

confidence interval 95.% lower 2.22 22.67 2.19 27.37

confidence interval 95.% upper 2.58 23.53 2.54 28.36

coefficient of variation (CV) 20.76% 5.25% 20.71% 4.96%

1st quartile 2.00 22.00 2.00 27.00

Internal Processes Influencing CTQs

Internal processes influencing CTQs

• Determine the Basic Requirement of the Customer• Identify the First level of Requirements of
Customers
• Identify the Customer’s Second Tier of
Requirements
• Bring to an end when the Quantifiable
Requirements Reaches the limit
• Confirm Final Requirements with the Customers

• How will success be measured in the future?