Assessment task Cover Sheet:

Assessment Task 1: Case study/Scenario

Required documents and equipment:

• BizOps Enterprises plans, policies, and procedures:

  • BizOps Business Plan

  • BIZOPS Conflict resolution procedures

  • Insert the link for the document

Instructions for students:

appropriate referencing style.

5. You must submit the answers in a typed document using a word processing software. You are to create a header with your name, student ID, the code and the name of the unit and a footer with the date of submission and the page number.

Planning the assessment

• • Produce all evidence as required in the Project assessment.

  • Complete and submit in due timelines.

Date of assessment

Duration of Assessment

Assessor’s Feedback

• Your assessor will set time to provide feedback.

Evidence specifications: (Submission Checklist)

At the end of the assessment, you will be required to submit the following evidence before the due date:

5. A communication plan developed to share the progress of your team over the next twelve months of Retail Team Performance Plan Implementation. The plan has to refer to the communication process with each of the stakeholder groups outlined in the current BizOps operational plan and has to respond to the Task 6 requirements.

Evidence submission:

• Documentation is to be submitted electronically.

Instructions

• BizOps Organisation operational plan http://chilp.it/86d764e

• BizOPs Performance and development plan template http://chilp.it/c751f2c

Part 1- Establish team performance plan

This part requires, you to review the information above and BizOps operational plan, business plan and performance, and development plan template.

You are required to establish team performance plan to lead and manage BizOps team effectiveness for your outlet.

Task One

This document should be appropriate to be distributed to the team members for a consultation process to establish a common understanding.

Task Two

You are required to develop a twelve-months performance plan for the retail team to establish the expected outcomes, outputs, key performance indicators (KPIs) and goals.

Task Three

Part 2- Develop and facilitate team cohesion

This part requires you to review the information above and BizOps organisational operational plan, business plan and performance, and development plan.

You are required to develop and facilitate team cohesion to lead and manage BizOps team effectiveness for your outlet.

Task Four

Outline the leadership techniques and strategies you would use to provide feedback to encourage, value and reward the individual contribution of your team members.

Part 3- Facilitate teamwork

This part requires, you to review the information above and BizOps organisational operational plan, business plan and performance, and development plan.

Task Five

4. BizOps expects its retail outlet managers to lead by example. Outline three strategies

/leadership techniques you should use to ensure you serve as a role model for your team.

Part 4- Liaise with stakeholders

Copyright: Instructions in this tool have been developed by NTA and RGIT for the sole purpose of use by RGIT. Any part of these assessment instructions cannot be reproduced in full or part for without approval of RGIT and NTA which holds authorship rights

The final documents you submit for assessment will be assessed using the project criteria provided. All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily.