Reduced stakeholder sentiment and increased political pressure

The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task.

Develop policies and comply with regulatory requirements

Sunday 8:00 am – 9:00 pm

The owners of the restaurant have decided to start opening on more hours on Saturdays and Sundays due to increased business operation and customer demands as follows:

Recently the Owners has faced negative experiences that has generated alarming concerns with the fear of reputational damage for ACA Restaurant Café’ as well as for ACA Hotel. To improve the situation, the Owners have been proactively putting in actions in place to implement innovative strategies and service policies that address every conceivable aspect of the quality experience. ACA Restaurant Café’ treats their business partners, customers and other community members with honesty, trust, fairness, and respect that contributes to strength and longevity in the business relationship which promotes better work and a more valued environment. Also, a number of incidents have been occurring within the workplace which requires attention as per the duty if care of ACA Restaurant Café’. Based on the NSW WHS Act, the Owners have been responsible to provide a safe workplace that aims to prevent accidents and injury. However with recent incidents occurring quite frequently, The Owners have decided to review their safe work practices through establishing and maintaining systems to ensure communication of WHS information to personnel.

You will require to have access to the “Business Summary Plan” and “ACA Restaurant Café Case Study Scenarios”, which can be located on e-learning. They contain detailed information and must be used and/or referred to complete this assessment. However, brief summary of each summary is provided below.

• Staff unaware of using the system and knowing the products and price

• Phone etiquette not present during conversation

• Delayed food delivery and cold food items

• No Managers on floor to address any concerns

• Not enough training provided

• Unexpected excessive workload

• conflict resolution

Summary of Scenario 3:

• under-paid

• assign you tasks not specifically outlined in your job description

• days off work for this injury

Summary of Scenario 6:

• days off work for this injury

Summary of Scenario 7:

• days off work for this injury

The Owners of ACA Restaurant Café’ has maintained the consistency to create a safe and healthy work environment ensuring the commitment and compliance to WHS laws. They have established d system through which they have identifies hazards to reduce risks. They understand the importance of providing information and training to their staff and monitoring safe work practice s and highlights the necessity of consulting WHS procedure with them.

Respond to the following queries in the appropriate spaces below:

All responses must:

• 12 Marks

2. Conduct 2 (two), 5-minute consultation/interview meeting role plays choosing any 1 (one) of the Scenarios 5,6 or 7, followed by completing an incident report. 4 Marks

In the workplace, staff and management are responsible for ensuring the safety of all stakeholders and then notifying and cooperating with regulators. Depending on the number of consecutive days absent due to the Workplace injury, different report requirements apply.

2. the witness. Please see Appendix 1 for detailed information for each scenario.

While conducting the 1^st role play interview with the staff, you will complete the incident report as given in Appendix 1 and get the staff to sign the form as a declaration of providing truthful information.

• you will be asked questions about the accident you had at the workplace earlier today, which required you to attend a doctor and require 3 days off work for a wrist injury

• you will ensure you are able to give suitable fictional details on the accident

• allow staff to provide details of the incident

• ask relevant questions relate to the scenario

• legal and ethical obligations towards safety

• appropriate consultative processes to suit characteristics and needs of organisation.

• clearly articulate WHS policies and procedures to staff

• confirm ACA Restaurant Café’s responsibilities to provide a safe workplace

• confirm employee responsibility to participate in WHS practices

• ramifications of failure to observe OHS or WHS laws and codes of practice

After the initial interview and recording of the incident to management in the Workcover Accident and Near miss log book, you are to re - interview the staff who has faced WHS issues , as he/she has been given an additional number of days’ sick leave, now totaling of some consecutive days.

Here, you will play the role of the staff who has faced the WHS issues of your chosen Scenario, as stated in the previous Task 1B, to be re-interviewed after additional leave was required.

• You will wait for the manager to approach you, greet you (culturally appropriate) and introduce him/herself.

• You will be asked questions about the time off and the additional length of leave required.

This is to ensure ACA Restaurant Café can incorporate a planned, systematic and coordinated approach to compliance with WHS legislation.

Your WHS system should aim for:

• safe use of machinery, equipment and materials

• safe premises and work environment

Consider the following topics to include within your responses:

• consultation with appropriate personnel e.g. WHS Committee members<0.125 mark>

• management of the work environment<0.125 mark>

• availability of information, instructions, training and supervision that ensure staffs’ health and safety<0.125 mark>

• safety Inspection<0.125 mark>

• internal audit policy and schedule<0.25 mark>

• monitoring and review<0.25 mark>

• list of laws and health and safety regulations for compliance<0.25 mark>

The Owners have reviewed the WHS System and to ensure all business function comply with the legislative, they have formed a WHS committee as well. The work health and safety committee are an important part of an organisation. It is legislated and monitored under law by a variety of regulators, depending on industry.

Your task is to:

• evaluate current controls and suggest improvements

• effective date for control

• Physical Hazards

• Ergonomics

2. List what other types hazards (other than the hazards mentioned in Task 2A) can you, as the Manager identify within ACA Restaurant Café’ business operations. List at least 4 (four) hazards and details of the impact. <0.5 mark for stating 4(four) other hazards identified and 0.5 mark for relevancy to ACA Restaurant Café’ business function. Total of 1 mark> 1 Mark

• purchases of products, equipment and appliances including personal protective equipment or fire and emergency equipment

• human and specialist external resources to address WHS management practices.

• insurances

• license renew/upgrade

1. To plan training sessions (short- term) for the staff based on the Scenarios 1- 7,

2. For ACA Restaurant Café’ to plan a long-term training program for all personnel’s, including newly recruited staff.

• Use of WHS legislative forms

• First aid

• systems of work

• work environment

• emergency response

  1. Table 1: Short Term Training Plan (2 marks)

<0.5 mark for stating each of all the relevant training, who should attend, expected outcome data (Total of 1.5 marks), and 0.25 mark allocated for stating each all the associated length and time data (Total of 0.5 mark). Total of 2 marks>

The Australian and New Zealand standard for risk management (AS/NZS ISO 31000:”2009) simplifies the process of systems development and is a useful resource for the management team of ACA Restaurant Café’ This also provides a standards-based approach that can be applied to WHS.

The Owners of Restaurant Café’ have developed risk management plans using the context of risk management framework that fosters specific, relevant and current risks in the work environment.

1. Define your approach to identifying the risks based on the business functions of ACA Restaurant Café and explain the involvement of your staff members in establishing the risk management context and risk management planning. Specialist advise consultation may be considered for this task. 2 Marks

You may discuss the steps to identify the risk that may occur within the business of ACA Restaurant Café’ environment ( please refer to the Business Summary Plan available on e-learning) and/or risks that you had identified previously from assessing from the Scenarios 1-7 (available on e-learning).

• Focus groups

• Experience judgment

• SWOT Analysis

• Structured “What-if” Technique (SWIFT)

<1 mark for stating the identification approach, 0.5 mark allocated for relevancy to the Scenarios, and 0.5 mark for explaining contribution from staff relevancy to ACA Restaurant Café’ business function. Total of 2 marks>

<Include your answer here>

Consequence rating of risk:

<0.5 mark for stating 3(three) risks and its associate consequence rating and 0.5 mark for description relevant to Task3A. Total of 1 mark>

Consider the following to support your responses for mitigation approach/reaction: what do they mean?

• Mitigate (optimize – reduce) - limit the impact of a risk, so that if it does occur, the problem it creates is smaller and easier to fix. Putting contingency plans in place.

• Elimination – removes the cause of danger completely.

• Substitution – controls the hazard by replacing it with a less risky way to achieve the same outcome.

Risk Register <0.25 mark for stating 3(three) risk category, likelihood, impact and rating (Total of 1 mark), and 0.5 mark for stating all associated explanation and mitigation and treatment (Total of 1 mark). Total of 2 marks. Data must be relevant to Task 3B >

4. Record an action plan for any one of the risks you have identified in the above Task 3C utilising the template given below. Specialist advise consultation may be considered for this task.

You may create your own template; however, they must meet the required criteria. or any other similar template that is related to your project used at your workplace or create one of your own.

Consider during recording your minutes:

• resolving issues raised through discussion on WHS practices

• changes to responsibilities within procedures for hazard identification, risk assessment and risk control

• requirement to provide information about training needs and plan for appropriate staff

• monitoring and evaluation process of the effectiveness of WHS management practices and improvements and changes to the WHS system

2 marks

Your task is to:

Written Responses:

• theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory

  <50% marks of the allocated marks for the questions and answers in Task 4 (Q1 & Q2), will be given for providing theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits in with business operations of ACA Restaurant Café and the Scenarios given’. Only theoretical responses will not be accepted, and 50% marks will be allocated, should that be the case. However, Assessor to assess if relevant theory has been provided by the student as per the requirement of the tasks. Non-relevant answers will be considered not satisfactory>

Task 1B – Sample of External Mandatory Government Report Form

WorkSafe NSW Accident Report form.

• The register of injuries may be kept in electronic form only if the employer provides education, training and facilities to ensure that workers are able to access the register.

• An injured worker (or someone acting on their behalf) must notify the employer in writing, or verbally, of any work-related injury or illness as soon as possible after an injury has happened

Information in relation to Work Health and Safety Laws

If you are responsible under the Work Health and Safety (WHS) laws for workers other than employees, for example contractors, you may not be required under workers compensation laws to record injuries in your register of injuries. However you may find it helpful to do so. If you wish to include details of all injuries in the one place you should add space in the template to indicate whether or not the person is an employee for workers compensation purposes.

For further information contact the WorkCover NSW Information Centre on 13 10 50 or visit
workcover.nsw.gov.au.

This information sheet has been prepared using the latest information available to WorkCover NSW. WorkCover NSW extends no warranties to the suitability of the information for your specific circumstances and disclaims all responsibility and liability for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete.

• You will wait for the manager to approach you, greet you (culturally appropriate) and introduce him/herself.

• You will be asked questions about the accident you had at the workplace earlier today, which required you to attend a doctor and require 3 days off work for a wrist injury

• You will ensure you are able to give suitable fictional details on the accident

For Scenario 6:

Bill Cruise (Student from class group who did not witness the accident but was notified of the injury - this person will not be assessed)

• You will wait for the manager to approach you, greet you (culturally appropriate) and introduce him/herself.

Frederick Brown (Student to be assessed)

• You will wait for the manager to approach you, greet you (culturally appropriate) and introduce him/herself.

• You will be asked questions about the accident you witnessed at the restaurant café’ earlier today

• You will ensure you are able to give suitable fictional details on the accident

• You will ask questions about the time off and the additional length of leave required by the staff

• You will ensure the staff give you suitable fictional details on the accident

Marking Guide for Task 1C – Re- Interview between Staff (facing WHS Issues) and ACA Restaurant Café’ (Manager)

/2 Marks

Table 1 – Consequence ratings

Table 2 – Likelihood ratings