Social psychologist and change management expert

Introduction

Recognition of Prior Learning

COMPLETING YOUR ASSESSMENTS

Prior to Assessment

You must be advised of your rights before and after the assessments including the right to appeal.

Assessments should be submitted on or before their due date. Extensions for individual assessment tasks may be negotiated in specific circumstances. Consultation on this must occur prior to the due date and extensions due to illness will require a medical certificate. Extensions will be confirmed to you in writing.

Plagiarism and Referencing

Assessment Outcomes

As part of the assessment process, you must abide by any relevant assessment policies as provided to you. If you feel you are not yet ready to be assessed or this assessment is unfair, you should be offered the opportunity to discuss all options that are available to you to complete the assessment.

Reasonable Adjustment

Reasonable adjustment is defined in section 4(1) of the Employment and the Disability Discrimination Act as ‘an adjustment to be made by a person is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the person’. Reasonable adjustment as it applies to participation in learning and assessment activities may include:

customising resources or activities within a training package or accredited course;
monitoring these adjustments to ensure that the student’s needs continue to be met.

An individual’s access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment beyond the requirements specified in the training package. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities. Adjustments include any changes to the assessment process or context that meet the individual needs of the person with a disability, but do not change competency outcomes.

COMPETENCY ASSESSMENT

Within this qualification are units of competency that form the basis of your assessments. These can be located in your Unit Outline Booklet.

Assessments FOR THIS UNIT

There are three (3) forms of assessment or evidence gathering methods for this unit of competency. You are required to complete and submit all the assessments.

This Assessment gives students a chance to apply the principles learnt in the course by undertaking a variety of tasks within the ambit of the leading and managing team effectiveness, thereby sufficiently satisfying the majority of the assessment requirements for this unit. This way, this assessment can be considered as a holistic assessment.

Students must record their answers in a separate A4 document and submit by attaching to their cover page.

This assessment consists of two parts totalling sixteen (16) questions; Part A has 12 questions and Part B has 4 questions to assess the student’s knowledge of BSBWOR502 Lead and manage team effectiveness.

Instructions for Students

Question/Answer
Q1.	Context The context is the situation and environment in which the team will operate. This can include information about the workplace or specifics about the project environment. Support framework Once the roles have been assigned, develop the support framework to ensure each member has the information, resources and psychological support to begin the work. As part of this process you will ensure the tasks are matched to team member skills and assess any skills and/or knowledge gaps that exist in order to plan for training.
Q2.	Building up a target strategy guarantees organization and departmental advance. Keep in mind since you have been given the duty to make the SOP, it may not imply that you are the right individual to compose it. Distinguishing the most suitable individual is once in a while basic, so here are a few hints to help:
Q3.	What is positive coaching? How does this benefit teams and individuals? (Max. words: 350) The great benefit of coaching is that you can see very quick outcome. this is mainly because coaching is very participative and people learn faster when they are actively engaged. will increase the efficiency Will improve self-awareness Will motivate people.
Q4.	What is the difference between constructive and destructive feedback? Describe a time when you have delivered constructive feedback. (Max. words: 350)
Q5.	Communication is a very vital part when you are dealing in business environment basically it is a communication between bottom management to middle management and middle management to top management communication is a very important part of working in the business environment. Upward communication is the flow of information from front line employees to managers, supervisors, and directors
Q6.	What is effective listening? How can using effective listening improve communication? (Max. words: 350) This is a skill that allows speaker and audiences to effectively communicate by giving feedback to speaker and also showing the interest on topics. This can improve communication because it allows awareness to a speaker that the information being shared is clear as the speaker’s intention It is very important to demonstrate back to the speaker so that there is no misunderstanding between decoding of the message Revise and question
Q7.	improvement or development • the actions that are to be taken by the team member • a deadline for demonstrable improvement • how and when the performance improvement will be
Q8.	Praise rather than punishment Developing a proactive, high-performance team is best achieved by setting high (but achievable) goals and providing encouragement, rather than by pointing out poor performance and chastising those responsible. If poor performance becomes an issue with one of your team members, consider handling it in a constructive manner, and in a private setting. Challenge your team member to rise to a set of new goals that are challenging and motivating and work out a plan together of how to achieve those goals. Reasons for praise
Q9.	2. work style differences Everybody have different perception and everybody have different style which can create works style differences. 5. interdependency conflict Everything is interrelated that is why it is very esay to blame others which can cause conflicts within the organization
Q10	Voting allows people to voice their supposition and vote for what they believe in. All perspectives in the social affair are considered so it is done appropriately. The resulting suggestion are in like manner prepared to address each one of the stresses impacting the decision anyway much as could sensibly be normal. Better assembling associations are through cooperating as opposed to fighting, pack people can gather closer associations through the strategy. Contempt and conflict among champs and disappointments is restricted as the vote would have been done appropriately. The Delphi Procedure is a methodology used to evaluate the likelihood and consequence of future events. A social event of pros exchange sees, and each uninhibitedly gives assessments and assumptions to a facilitator who studies the data and issues a summary report. The total people discuss and review the diagram report, and give revived figures to the facilitator, who again overviews the material and issues a second report. This system continues until the point when the moment that all individuals accomplish an agreement, again this is a conventional methodology as it enables everyone to have their say. The Delphi strategy can explain and create issues, perceive zones of assentation or logical inconsistency in an amicable way.
Q.11	Buddy system (Max. 50 words) A buddy system is a method used to help the new employees; it involves assigning a workplace buddy. it is basically an existing employee who helps in guiding the new project manager through its first month of the job Us of Fair Work Commission (Max. 50 words) The Commission is Australia’s national workplace relations tribunal. It was established by the Fair Work Act 2009 (Fair Work Act) and is responsible for administering the provisions of the Fair Work Act. •setting the national minimum wage and minimum wages in modern awards
Q.12	Define the term ‘Group Dynamics’, coined by Kurt Lewin, a social psychologist and change management expert, in1940s. Briefly explain any four factors which can cause poor group dynamics? (Max. 150 words)

PART B

Submit this document with any required evidence attached. See specifications below for details.

Consider the following case scenario and respond to the tasks below.

The key features of the business strategic plan for the next 12 months are given below:

Increasing turnover by 15% by:

Tasks:

Refer to the KPI that you developed above, identify the methods you will use to support your team to meet the expected outcomes. (Max. words: 350)

5. Explain the benefits of involving team members and drawbacks of not involving team members, in planning, decision making and operational aspects of work team. (Please avoid a general answer) (Max. words: 450)

10. Briefly describe methods of supporting the team to identify and resolve poor performance issues within the team. (Max. words: 450)

Assessment 3: Case Study

Carefully read the case study, then answer the four (4) questions that follow.

Case study

Sales Manager.

Sonia knows the team needs to decide their approach quickly, or they will miss the Christmas opportunity. She decides to plan the meeting so that the time is spent constructively and results in an action plan.

TASK 2:

Deliver a 10-15minute presentation on your favourite topic from this unit.