Template provided appendix the student user guide

Student name:
Student ID number:
Qualification name:
Unit name:
Assessor name:

I would like to appeal this assessment decision.

Student signature: Date:

Student assessment agreement

Have you read the assessment requirements for this unit?	Yes	No
Do you understand the requirements of the assessments for this unit?	Yes	No
Do you agree to the way in which you are being assessed	Yes	No
Do you have any specific needs that should be considered	Yes	No
If so, explain these in the space below.

	Introduction

Assessment for this unit

BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.

Cover Sheet-Assessment Task 1: Knowledge questions

Student declaration

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcome	S	NS	DNS	Resubmission	Y	N

	Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work

	Description	Example (provide two, with at least one addressing digital communication requirements)
Best practice	Good practices that have been agreed upon by experts and have proven to achieve successful results.	ISO Standards for communication (industry specific) e.g. ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general. ISO standards for artificial intelligence and data security.
Legislation
Workplace policies/procedures
Codes of conduct
Reputation and culture

Outline four communication styles using the table below.

List five things a mentor should consider/do as they mentor and coach others.

	General example (provide one)	How to consider cross-cultural and special needs/disability in the communication (provide one example)
Internal and external communication guides	Nominated means of communication for identified purposes	Include accessibility requirements for webpage design
Risk based/emergency communication guides
Style/formatting communication guides
Allocation of responsibility

Assessment Task 1: Checklist

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

Student name
Student ID number
Student signature
Date

Feedback:

Student result response

Student signature
Date

You will need access to:

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

review the advice to students regarding responding to written tasks in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
avoid sharing your answers with other students.

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

Complete the following activities:

Carefully read the following:

Guide workplace communication


	mentor the chosen person.
		The mentoring session should last for 15 minutes.
	Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

Submit your completed Project Portfolio

	Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached.


Which industry is it part of? What are the main activities in the business/organisation?
Attach policies/procedures to your portfolio.
Summarise legislative requirements
What are the internal information needs? What are the external information needs? Attach proof of your research sources (e.g. internet search, video of interview) to your portfolio.
Develop communication protocols
Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols. At least one of your materials should use digital technology.
Who are you mentoring? What expertise/wisdom/knowledge are you able to offer?
Attach:	Policies/procedures	☐
	Proof of research sources	☒
	Protocols (including adaptations)	☒
	Support/implementation material	☐
	Mentoring session	☒

First occasion:

Plan outcomes What are the potential outcomes of the negotiation?
What communication style will you adopt? Why is this style suitable?
Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor).
Confirm negotiation outcomes
Attach proof of the implementation of negotiation outcomes to this section of the portfolio (e.g. performance review spreadsheet updated to reflect new KPIs).
Attach:	Complex information explanation/negotiation	☐
	Confirmation of negotiation outcomes	☐
	Implementation of negotiation outcomes	☐

Summarise the feedback. Attach proof of the feedback to this section of your portfolio.

Document and implement improvement requirements Follow organisational requirements to document areas needing improvement.
Attach:	Proof of feedback	☒
Attach:	Improvement documentation/implementation	☒

Assessment Task 2: Checklist