Template provided appendix the student user guide
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I would like to appeal this assessment decision.
Student signature: Date:
Student assessment agreement
Have you read the assessment requirements for this unit? | Yes | No |
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Do you understand the requirements of the assessments for this unit? | Yes | No |
Do you agree to the way in which you are being assessed | Yes | No |
Do you have any specific needs that should be considered | Yes | No |
If so, explain these in the space below. |
Introduction |
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Assessment for this unit
BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.
Cover Sheet-Assessment Task 1: Knowledge questions
Student declaration
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
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Assessment outcome | S | NS | DNS | Resubmission | Y | N |
Assessment Task 1: Knowledge questions |
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Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
Description | Example (provide two, with at least one addressing digital communication requirements) | |
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Best practice | Good practices that have been agreed upon by experts and have proven to achieve successful results. | ISO Standards for communication (industry specific) e.g. ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general. ISO standards for artificial intelligence and data security. |
Legislation | ||
Workplace policies/procedures | ||
Codes of conduct | ||
Reputation and culture |
Outline four communication styles using the table below.
List five things a mentor should consider/do as they mentor and coach others.
General example (provide one) | How to consider cross-cultural and special needs/disability in the communication (provide one example) | |
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Internal and external communication guides | Nominated means of communication for identified purposes | Include accessibility requirements for webpage design |
Risk based/emergency communication guides | ||
Style/formatting communication guides | ||
Allocation of responsibility |
Assessment Task 1: Checklist
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
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Student signature | |
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Feedback:
Student result response
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You will need access to:
a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
review the advice to students regarding responding to written tasks in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
avoid sharing your answers with other students.
Assessment information | |
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Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on: |
Complete the following activities:
Carefully read the following:
Guide workplace communication
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The mentoring session should last for 15 minutes. |
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Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio. |
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Submit your completed Project Portfolio
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Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached. |
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Section 1: Guide workplace communication | ||||
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Which industry is it part of? What are the main activities in the business/organisation? |
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Attach policies/procedures to your portfolio. |
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Summarise legislative requirements |
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What are the internal information needs? What are the external information needs? Attach proof of your research sources (e.g. internet search, video of interview) to your portfolio. |
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Develop communication protocols |
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Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols. At least one of your materials should use digital technology. |
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Who are you mentoring? What expertise/wisdom/knowledge are you able to offer? |
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Policies/procedures | ☐ | ||
Proof of research sources | ☒ | |||
Protocols (including adaptations) | ☒ | |||
Support/implementation material | ☐ | |||
Mentoring session | ☒ |
Prepare to communicate complex information and negotiate outcomes. What information (related to your selected workplace project or issue) must be conveyed and negotiated? |
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First occasion: | ||
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Plan outcomes What are the potential outcomes of the negotiation? |
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Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor). |
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Confirm negotiation outcomes |
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Attach proof of the implementation of negotiation outcomes to this section of the portfolio (e.g. performance review spreadsheet updated to reflect new KPIs). |
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Complex information explanation/negotiation | ☐ |
Confirmation of negotiation outcomes | ☐ |
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Implementation of negotiation outcomes |
Summarise the feedback. Attach proof of the feedback to this section of your portfolio. |
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Document and implement improvement requirements Follow organisational requirements to document areas needing improvement. |
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Proof of feedback | ☒ |
Improvement documentation/implementation | ☒ |
Assessment Task 2: Checklist