The following table consists 5 major issues in project human resource management in the left column. please suggest one relevant solution for each type of issue in the right column.
This workbook must be done Individually or in Groups of Two (max).
This workbook must be submitted online through EGSM LMS
WORKBOOK SUBMISSION DEADLINE
Due Date: Thursday, 4 weeks from the class date
NOTE: The first page of each workbook must include the following declaration:
I certify that this workbook is my own work, based on my personal study and/or research, and that I have acknowledged all materials and sources used in the preparation of this workbook whether they be books, articles, reports, lecture notes, any other kind of document, electronic or personal communication.
Table of Contents
Highlight the correct answer in Green. 7
CHAPTER 1 – Introduction to Project Management 8
Highlight the correct answer in Green. 11
CHAPTER 2: Project Integration Management 12
Give 2 examples for each category of organizational strategic needs that could result in project initiation. 14
CHAPTER 3: Project Scope Management 16
CHAPTER 3: Project Scope Management 19
Explain the issue that is being pointed out in this comic. 19
CHAPTER 4: Project Time Management 23
Highlight the correct answer in Green. 23
CHAPTER 5: Project Cost Management 27
Highlight the correct answer in Green. 27
Please read the examples given in the table carefully and identify the term to which the example belongs to. 30
CHAPTER 5: Project Cost Management 31
Please read the case below and answer the questions that follow. 34
CHAPTER 6: Project Human Resource Management 35
You are the project manager of the JQA project. This project will last for 8 months and you have 12 project team members. Management has requested that you create a resource breakdown structure for the project. 37
CHAPTER 6: Project Human Resource Management 38
Please fill the following risk register with 5 major risks associated with a school building project. 41
CHAPTER 7: Project Risk Management 42
CHAPTER 8: Strategy & Productivity 46
CHAPTER 9: Product Demand Forecasting 48
Exponential Smoothing Forecasting. 50
CHAPTER 9: Product Demand Forecasting 51
CHAPTER 10: Strategic Capacity 55
CHAPTER 1 – Introduction to Project Management
Highlight the correct answer in Green.
B. A clear beginning and end
C. Specific time, cost and performance requirements
C. Writing a policy manual
D. Monitoring product quality
D. Responsible for time, cost, and performance of trade-offs
4. Which if the following is NOT one of the driving forces behind the increasing demand for project management?
5. Which dimension of project management centers on creating a temporary social system within a larger organizational environment that combines the talents of a divergent set of professionals working to complete the project?
A. Communication
CHAPTER 1 – Introduction to Project Management
Write short answers to the following questions.
1. What is a project process?
Please type your answer here:
4. What are the implications of political and international environment on project management?
Please type your answer here:
CHAPTER 1 - Introduction to Project Management
Match the types of goals in column A with their correct description by writing the correct numbers in column B.
CHAPTER 2: Project Integration Management
Highlight the correct answer in Green.
1. What is the purpose of identifying milestones?
A. To keep track of your business
A. Initiating
B. Planning
B. Communicating
C. Contract administration
C. Continuous planning
D. None of the above
D. It allows for effective communication
CHAPTER 2: Project Integration Management
Fill the relevant project phase and key deliverables for the following activities of project integration management process group in the table given below.
(14 marks)
| PROCESS | PROJECT PHASE | KEY DELIVERABLES |
|---|---|---|
| Develop project charter | ||
| Develop preliminary scope statement | ||
| Develop project management plan | ||
| Direct & manage project | ||
| Monitor & control project work | ||
| Perform integrated change control | ||
| Close project or phase |
CHAPTER 2: Project Integration Management
Define integrated change control; list and describe briefly the steps included in integrated change control.
| Please type your answer here: |
|---|
CHAPTER 2: Project Integration Management
The following image represents the types of organizational strategic needs, based on which project initiation needs are identified.
Give 2 examples for each category of organizational strategic needs that could result in project initiation.
(12 marks)
CHAPTER 3: Project Scope Management
Situational Analysis Questions
(3 marks each)
1. You have joined a software development project as project manager when the project is in execution phase. You and the project team are keeping the project on track so far, but there is one work package which is troubling you as nobody exactly knows who is the responsible person for it and what is the work package deliverable. Which part of the project management plan can help you in this situation?
CHAPTER 3: Project Scope Management
Please type your answer here:
4. You are the project manager of a software development project. You have completed the Create Requirement Process. The next step for you now is to define project scope. Identify the main points that should be included in scope statement.
CHAPTER 3: Project Scope Management
Guess the correct answer with the help of clues.
Answer:
2. An anonymous method to query experts in which the responses are only available to the facilitator.
Answer:
5. Lowest level WBS component which can be scheduled, cost estimated, monitored and controlled.
CHAPTER 3: Project Scope Management
Explain the issue that is being pointed out in this comic.
Please type your answer below:
CHAPTER 4: Project Time Management
Your company has assigned you the project of company offices relocation.
Create a WBS for this project. Please be careful that the WBS should include all activities and divided all the way down to work packages.
CHAPTER 4: Project Time Management
Please the case study below and answer the questions that follow.
(10 marks)
As a multi-billion dollar world leader in manufacturing automotive components, ABC automotive company’s customer base includes virtually every major manufacturer in the global automotive, commercial vehicle, and off-highway markets.
2. What solution do you suggest for these issues?
Please type your answer here:
CHAPTER 4: Project Time Management
Highlight the correct answer in Green.
C. Critical path scheduling
D. Critical chain scheduling
D. Activity duration estimation
3. The critical path is the ____ path through a network diagram, and it represents the ____ time it takes to complete a project.
4. A(n) ____ is a hierarchical structure that identifies the project's resources by category and type.
A. WBS
CHAPTER 4: Project Time Management
Highlight True or False in Green for the following statements.
1. Project schedules grow out of the basic documents that initiate a project.
True
3. Duration only includes the actual amount of time worked on an activity
True
5. Schedule performance can be estimated by subtracting the original time estimate from how long it really took to complete the project.
True
CHAPTER 4: Project Time Management
Practical Question.
(10 marks)
Activity D must happen after activities B and C and takes 30 hours.
Activity E must take place after Activity C and takes 10 hours.
CHAPTER 5: Project Cost Management
Highlight the correct answer in Green.
(1 mark each)
1. considers the total cost of ownership, or development plus support costs, for a project.
2. Costs that can be directly related to producing the products and services of the project are called
A. Cost budgeting
A. Cost baseline
B. Cost budgeting
B. Sunk cost
C. Tangible cost
C. earned value management
D. estimate at completion
CHAPTER 5: Project Cost Management
Analyze the following situations and answer accordingly.
Please type your answer here:
CHAPTER 5: Project Cost Management
You are the project manager of the JHD Project. Your project will cost your organization $250,000 to complete over the next eight months. Once the project is completed, the deliverables will begin earning the company $3500 per month. What will be the payback period for this project?
CHAPTER 5: Project Cost Management
Please read the examples given in the table carefully and identify the term to which the example belongs to.
(10 marks)
| Example | Term |
|---|---|
| You are the project manager of a construction project scheduled to last 24 months. You have elected to rent a piece of equipment for the duration of a project, even though you will need the equipment only periodically throughout the project. The costs of the equipment rental per month are $890. | |
| You are the project manager for the CSR Training Project, and 21,000 customer service reps are invited to attend the training session. Attendance is optional. You have calculated the costs of the training facility, but the workbook expense depends on how many students register to the class. For every 5000 workbooks created the cost is reduced a percentage of the original printing cost. The workbook expense is an example of? | |
| You are the project manager of the MNJ Project. Your project is falling behind schedule and you have already spent $130,000 of your $150,000 budget. What do you call the $130,000? | |
| You are the project manager for a technical implementation project. The customer has requested that you factor in the after-the-project costs, such as maintenance and service. | |
| You are the project manager for a construction project to build 17 cabins. All of the cabins will be identical in nature. The contract for the project is set at a fixed cost, the incentive being the faster the project work is completed, the more the profitable the job. Management has requested that you study the work method to determine a faster, less costly, and better method to complete the project. |
CHAPTER 5: Project Cost Management
Analyze the graph below and comment on the project performance according to the SPI and CPI as represented in the graph.
CHAPTER 5: Project Cost Management
Practical Question.
(5 marks)
Suppose you are managing a software development project. The project is expected to be completed in 8 months at a cost of $10000 per month. After 2 months, you realize that the project is 30% completed at a cost of $40,000.
| SOLUTION |
|---|
CHAPTER 6: Project Human Resource Management
Please read the case below and answer the questions that follow.
While the client’s core business growth is phenomenal, they are also diversifying into new industries, such as health care. This growth puts tremendous strain on IT resources supporting the growing list of projects, from business-critical IT infrastructure to meet the ever increasing demands of business growth. System enhancements are under way to standardize business practices across newly acquired business units. The CIO’s vision for the future of IT includes improved performance in delivering projects, while maintaining costs and holding staffing levels to the absolute minimum. Implementing a PMO seemed a logical approach to achieving this vision, however, PMO implementation turned out to be unsuccessful.
1. What is the issue here? What can be the possible reasons of the project failure?
CHAPTER 6: Project Human Resource Management
Highlight the correct answer in Green.
(1 mark each)
1. You are using a RACI matrix to keep track of deliverables. How many individuals can be “Accountable” for a particular deliverable?
A. Team-building
B. Training
C. Ground rules
D. Resource calendars
4. You are a project manager in a matrix environment, so you share supervision of your project team members with their functional manager. Sometime there are competing priorities, and your team members are spending too much time on their function, which may lead your project to fall behind schedule. You decide to go to each of your project team member’s office to ask questions and listen to their concerns about the project. You persuade them, while clearly articulating your points and positions, that they should be spending more time on the project. What skill are you using?
CHAPTER 6: Project Human Resource Management
The following table consists 5 major issues in project human resource management in the left column. Please suggest one relevant solution for each type of issue in the right column.
CHAPTER 6: Project Human Resource Management
You are the project manager of the JQA project. This project will last for 8 months and you have 12 project team members. Management has requested that you create a resource breakdown structure for the project.
| PROJECT RESOURCE BREAKDOWN STRUCTURE |
|---|
CHAPTER 6: Project Human Resource Management
Answer the following questions by highlight the correct answer in Green.
(1 mark each)
D. Referent power
2. You are the project manager of MMB project. The president of the company has spoken to the project team about the confidence and respect he has in you to lead the project to a successful completion. The project manager has what type of power on this project?
3. Management has approached Tyler, one of your project team members. Tyler is a database administrator and developer whose work is always on time, accurate, and of quality. He also has a reputation of being a “good guy” and is well liked. Because of this, management has decided to move Tyler into the role of a project manager for a new database administration project. This is an example of which of the following?
A. Management by exception
A. Autocratic
B. Democratic
CHAPTER 7: Project Risk Management
Highlight the correct answer in Green for the following situations.
(2 marks each)
1. An organization that tries to get the best possible estimates before responding to RFP’s. Assuming that the ends of a range of estimates are +/‐ 3 sigma from the mean, which of the following range estimates involves the least risk?
2. In a project that involves the construction of many cell towers for a large wireless carrier, which of the following risk events is most likely to interfere with attaining a project’s schedule objective?
A. Substantial increases in the cost of purchased materials
A. Less than 1 percent
B. 50 percent
B. Present value
C. Contingency budget
CHAPTER 7: Project Risk Management
Please fill the following risk register with 5 major risks associated with a school building project.
CHAPTER 7: Project Risk Management
Case Study.
What steps should be followed for identifying project risks?
Please type your answer here:
CHAPTER 8: Strategy & Productivity
Highlight the correct answer in Green.
(5 marks)
1. An order qualifier is:
2. Which of the following is an order qualifier for BBC?
A. It has a presence at major sporting events.
A. a characteristic of a product or service that will contribute directly to winning business from customers.
B. a characteristic of a product or service that a customer does not expect.
B. a characteristic of a product or service that a customer is willing to pay more for.
C. a characteristic that is present in the highest quality products or services only.
C. Flexibility
D. Dependability
CHAPTER 8: Strategy & Productivity
If instructions work an average of 14 hours per week for 16 weeks for each 3 credit class of 50 students, what is the labor productivity ratio?
| SOLUTION |
|---|
CHAPTER 8: Strategy & Productivity
Solve the following practical question.
CHAPTER 9
Product Demand Forecasting
CHAPTER 9: Product Demand Forecasting
Moving Average Forecasting.
| Year | Sales (Units) |
| 2001 | 100 |
| 2002 | 110 |
| 2003 | 122 |
| 2004 | 130 |
| 2005 | 139 |
| 2006 | 152 |
| 2007 | 164 |
CHAPTER 9: Product Demand Forecasting
Weighted Moving Average Forecasting.
| Weights Applied | Period |
| 3 | Last week |
| 2 | Two weeks ago |
| 1 | Three weeks ago |
| 6 | Total |
CHAPTER 9: Product Demand Forecasting
Exponential Smoothing Forecasting.
(5 marks)
Exponential smoothing is used to forecast automobile battery sales.
Two value of 
are examined, 
and 
Evaluate
the accuracy of each smoothing constant.
| Month | Actual Battery Sales | Forecast |
| January | 20 | 22 |
| February | 21 | |
| March | 15 | |
| April | 14 | |
| May | 13 | |
| June | 16 |
CHAPTER 9: Product Demand Forecasting
Forecasting Accuracy.
| Year | Forecast Demand | Actual Demand |
| 1 | 78 | 71 |
| 2 | 75 | 80 |
| 3 | 83 | 101 |
| 4 | 84 | 84 |
| 5 | 88 | 60 |
| 6 | 85 | 73 |
Strategic Capacity
CHAPTER 10: Strategic Capacity
Highlight the correct answer in Green.
(5 marks)
D. the most likely output in a given time.
2. In a materials processing operation, the effective capacity of a machine is defined as _________________?
3. Machine utilization can be calculated by dividing ____________ by _____________.
A. Effective capacity by design capacity
A. Effective capacity by design capacity
B. Achieved capacity by design capacity
B. Speed
C. Cost
CHAPTER 10: Strategic Capacity
Capacity Planning.
| SOLUTION |
|---|
CHAPTER 10: Strategic Capacity
Break-even Point.
A professional sports promoter leases a 40,000 seat stadium for soccer games. Tickets sell for an average of $14 each. If fixed costs per season (four games) are $720,000 and variable costs are $2 per spectator, what is the break-even point in number of seats filled per game?
CHAPTER 10: Strategic Capacity
Forecasting.
Lakeside Hospital has used a 9 month, moving average forecasting method to predict drug and surgical dressing inventory requirements. The actual demand for one item is as shown in table 4 -18. Using the previous moving average data, convert to an exponential smoothing forecast for month 33.
| Month | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 |
|---|---|---|---|---|---|---|---|---|---|
| Demand | 78 | 65 | 90 | 71 | 80 | 101 | 84 | 60 | 73 |
Marking Rubric
| Marks Allocated | Marks Received | ||
|---|---|---|---|
| Chapters | Questions | ||
| 1. Introduction to Project Management | Highlight the correct answer in Green. | 5 | |
| Write short answers to the following questions. | 8 | ||
| Match the types of goals in column A with their correct description in column B. | 6 | ||
| 2. Project Integration Management | Highlight the correct answer in Green. | 5 | |
| Fill the relevant project phase and key deliverables for the following activities of project integration management process group. | 14 | ||
| Define integrated change control, list, and describe briefly the steps included in integrated change control. | 10 | ||
| The following image represents the types of organizational strategic needs, based on which project initiation needs are identified. Give 2 examples for each category organizational strategic needs that could result in project initiation. | 12 | ||
| 3. Project Scope Management | Situational Analysis Questions | 12 | |
| Guess the correct answer with the help of clues. | 12 | ||
| Explain the issue that is being pointed out in this comic. | 5 | ||
| 4. Project Time Management | Your company has assigned you the project of company offices relocation. Create a WBS for this project. Please be careful that the WBS should include all activities and divided all the way down to work packages. | 6 | |
| Please the case study below and answer the questions that follow. | 10 | ||
| Highlight the correct answer in Green. | 4 | ||
| Mark True or False for the following statements. | 6 | ||
| Practical Question. | 10 | ||
| 5. Project Cost Management | Highlight the correct answer in Green. | 5 | |
| Analyze the following situations and answer accordingly. | 12 | ||
| Please read the examples given in the table carefully and identify the term to which the example belongs to. | 10 | ||
| Analyze the graph below and comment on the project performance according to the SPI and CPI as represented in the graph. | 5 | ||
| Practical Question. | 5 | ||
| 6. Project Human Resource Management | Please read the case below and answer the questions that follow. | 10 | |
| Highlight the correct answer in Green. | 4 | ||
| The following table consists 5 major issues in project human resource management in the left column. Please suggest one relevant solution for each type of issue in the right column. | 10 | ||
| You are the project manager of the JQA project. This project will last for 8 months and you have 12 project team members. Management has requested that you create a chart depicting all of the project resources needs and the associated activities. | 10 | ||
| Answer the following questions. | 4 | ||
| 7. Project Risk Management | Highlight the correct answer in Green for the following situations. | 8 | |
| Please fill the following risk register with 5 major risks associated with a school building project. | 15 | ||
| Case Study. | 10 | ||
| 8. Strategy & Productivity | Highlight the correct answer in Green | 5 | |
| Solve the practical question | 10 | ||
| Solve the practical question | 10 | ||
| 9. Product Demand Forecasting | Moving Average Forecasting. | 5 | |
| Weighted Moving Average Forecasting. | 5 | ||
| Exponential Smoothing Forecasting. | 5 | ||
| Forecasting Accuracy. | 5 | ||
| 10. Strategic Capacity | Highlight the correct answer in Green | 5 | |
| Solve the practical question | 10 | ||
| Solve the practical question | 10 | ||
| Solve the practical question | 10 | ||
| Total | 313 | 0 | |