The seller has agreed toes and store information

As part of their overall strategy in the Australian beverage market, MacVille Pty Ltd have developed a chain of cafes in the Central Business District (CBD) of Brisbane, Queensland and the CBD of Sydney, NSW. The board of directors have made the decision to expand their operations in Queensland with the purchase and re-branding of the existing Hurley’s cafe in Toowoomba on the darling downs 130km west of Brisbane.

You are currently the assistant manager of their flagship Brisbane Queen Street store, and have been

Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au

You received permission from Paula to travel to the Toowoomba store to start your research. Paula had

Hurley’s Cafe

After lunch, you went over your notes to revise and edit key concerns and significant events that you had written down earlier.

• Hurley’s cafe was a family run store and some family members were employed on the staff. James was engaged by the family to supervise the operations of the store and Mr. Hurley as manager would authorise wages but anyone can authorise deliveries.

• When asked about written policy and procedures manual, James said that Mr. Hurley set the policy and procedures verbally and on the few days each week he was in the store he would show the staff how to do things the way he wanted them done.

• Not all takings from the cash register by family staff members were recorded.

AIC-UP- BSBSUS501 –V3.0 Page 2 of 6

parts of the worn carpet was simply taped over with gaffer tape.
•	One of the staff was a qualified chef who had developed an innovative and popular range of rice wraps that were tasty, gourmet and healthy. None of the other cafes in the area offered these.
•
•
•
•
•	The employee detail form requested information about the employee’s entire past health issues.
•	The wage and superannuation records seemed to be incomplete with many calculations being worked out by the number of hours worked multiplied by a set ‘in the hand’ amount.
•

3. Lack of written policy and procedures to guide staff in carrying out their duties.

4. Lack of a professional business culture in the family run business.

Case Study: Risk management policy

MacVille risk management policy

Effective risk management requires:

• a strategic focus

MacVille will maintain procedures to provide a systematic view of the risks faced in the course of our

business activities.

• Analyse risks: The determination of existing controls and the analysis of risks in terms of the

consequence and likelihood in the context of those controls. The analysis should consider the

monitored.

• Monitor and review: Oversight and review of the risk management system and any changes that

the process as a whole.

AIC-UP- BSBSUS501 –V3.0 Page 5 of 6

Figure 1: Risk	process	management
	process	Page 6 of 6