The seller has agreed toes and store information
As part of their overall strategy in the Australian beverage market, MacVille Pty Ltd have developed a chain of cafes in the Central Business District (CBD) of Brisbane, Queensland and the CBD of Sydney, NSW. The board of directors have made the decision to expand their operations in Queensland with the purchase and re-branding of the existing Hurley’s cafe in Toowoomba on the darling downs 130km west of Brisbane.
You are currently the assistant manager of their flagship Brisbane Queen Street store, and have been
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You received permission from Paula to travel to the Toowoomba store to start your research. Paula had
Hurley’s Cafe
After lunch, you went over your notes to revise and edit key concerns and significant events that you had written down earlier.
• Hurley’s cafe was a family run store and some family members were employed on the staff. James was engaged by the family to supervise the operations of the store and Mr. Hurley as manager would authorise wages but anyone can authorise deliveries.
• When asked about written policy and procedures manual, James said that Mr. Hurley set the policy and procedures verbally and on the few days each week he was in the store he would show the staff how to do things the way he wanted them done.
• Not all takings from the cash register by family staff members were recorded.
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3. Lack of written policy and procedures to guide staff in carrying out their duties.
4. Lack of a professional business culture in the family run business.
Case Study: Risk management policy
MacVille risk management policy
Effective risk management requires:
• a strategic focus
MacVille will maintain procedures to provide a systematic view of the risks faced in the course of our
business activities.
• Analyse risks: The determination of existing controls and the analysis of risks in terms of the
consequence and likelihood in the context of those controls. The analysis should consider the
monitored.
• Monitor and review: Oversight and review of the risk management system and any changes that
the process as a whole.
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