
are among the interpersonal communication skills identified by the
Department of Labor as necessary for success in the workplace.
Interpersonal communication is central to
|


They are uninfluenced by the sender and the receiver's individual
attributes.

accuracy, and clarity of the message. See 8-1: Interpersonal
Communication
|
 |
Face-to-face discussion
|
 |
|
|


10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL
BEHAVIOR
organize face-to-face meetings with each teammate.
Correct. In order to maximize information
richness in her message, Roberta will most
likely organize face-to-face meetings with
each teammate. A face to face discussion is
a medium with the highest levels of
information richness. See 8-1: Interpersonal
Communication

person who interprets or analyzes them. See
|
10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL
BEHAVIOR
It emphasizes the personal elements of the
rather than the receiver.
It ignores the feelings communicated in the message.


main problem.
enables the speaker and the listener to build greater
Which of the following statements is true of using eye contact in
reflective listening?


In India, direct eye contact initiated by women and
children is encouraged.
eye contact communicates openness and affirmation without causing
either speaker or
|
 |
|
 |
even brief periods of silence.
|

individual or culture, can have an intimidating effect. See 8-1:
Interpersonal Communication
|
 |
allows for reflective listening.
|
 |
is faster but often less accurate.
|
|
leave their employees wondering about their
opinions.
In an emergency situation, like a life-threatening trauma in an
emergency room, a supervisor must be:
an
apprehensive communicator.

|
Information overload for employees is most likely caused when
supervisors:
fail to filter and disseminate information selectively
tend to use media of communication that lack
information richness.
_____ is a barrier to communication.
|
Which of the following practices must a supervisor avoid in
order to reduce communication barriers in the workplace?



10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL
BEHAVIOR
A gateway through the gender barrier to communication is to:
 |
actively seek clarification of a person's meaning.
|

|
In the context of barriers to communication, which of the
following statements is true of gender differences?
Men and women tend to have similar conversational
10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL
BEHAVIOR
Men prefer to use telephone calls to communicate.
 |
frequently using jargon or technical language.
|
conversational style.
|
assertive.
aggressive.
People who are egotistical are likely to exhibit:
nondefensive communication.


In the context of defensive tactics, restricting the choices of
screening
Which of the following is an example of a passive-aggressive
defensive tactic?



Mary is always late to meetings! She lacks

Dan's report is good, but I need to make one
possession without rejecting the listener. See |
E-mail
Voice mail
_____ is one of the four basic types of nonverbal communication that
managers need to understand.
 |
Onomatopoeia
|
 |
Elocution
|
|
Sania is conducting a survey to determine the average social
labeling
power play
Friends typically interact within the:
|
A four-foot-wide desk pushes business interactions into the
_____.

|



study of an individual's perception and use of
|





labeling
kinesics
Rita has a naturally loud voice. Even when she is happy, her
colleagues mistake her to be angry or upset. In this scenario,
Rita's colleagues evidently make assumptions about her based
on _____ cues.
kinesics
paralanguage
_____ is at the core of personal integrity and managerial
success, as is evident in the lives of most successful executives.



10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL
BEHAVIOR
A(n) _____ is an example of computer-mediated
communication.
policy manual


