The underlying dynamic inpower plays that domination and control

1 / 1 pts
are among the interpersonal communication skills identified by the Department of Labor as necessary for success in the workplace. Interpersonal communication is central to

analyzes them. See 8-1: Interpersonal

Blog Face-to-face discussion analyzes them. See 8-1: Interpersonal

10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL BEHAVIOR

organize face-to-face meetings with each teammate.

Correct. In order to maximize information
richness in her message, Roberta will most
likely organize face-to-face meetings with
each teammate. A face to face discussion is
a medium with the highest levels of
information richness. See 8-1: Interpersonal
Communication

Face-to-face discussions person who interprets or analyzes them. See

10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL BEHAVIOR

It emphasizes the personal elements of the

rather than the receiver.

It ignores the feelings communicated in the message.

main problem.

enables the speaker and the listener to build greater

Question 11 1 / 1 pts
even brief periods of silence. individual or culture, can have an intimidating effect. See 8-1: Interpersonal Communication

Question 12 1 / 1 pts
allows for reflective listening. is faster but often less accurate.

leave their employees wondering about their

opinions.

Question 14 1 / 1 pts
In an emergency situation, like a life-threatening trauma in an emergency room, a supervisor must be: an apprehensive communicator.

Information overload for employees is most likely caused when
supervisors:

fail to filter and disseminate information selectively

tend to use media of communication that lack

information richness.

Question 16 1 / 1 pts
_____ is a barrier to communication. Correct. Obvious barriers to communication

Which of the following practices must a supervisor avoid in
order to reduce communication barriers in the workplace?

10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL BEHAVIOR

Question 18 1 / 1 pts
A gateway through the gender barrier to communication is to: actively seek clarification of a person's meaning.

In the context of barriers to communication, which of the
following statements is true of gender differences?

Men and women tend to have similar conversational

10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL BEHAVIOR

Men prefer to use telephone calls to communicate.

avoiding face-to-face communication. frequently using jargon or technical language. conversational style. Correct. One gateway through the

assertive.

aggressive.

People who are egotistical are likely to exhibit:

nondefensive communication.

In the context of defensive tactics, restricting the choices of

screening

Which of the following is an example of a passive-aggressive

defensive tactic?

E-mail

Voice mail

Question 30 1 / 1 pts
_____ is one of the four basic types of nonverbal communication that managers need to understand. Onomatopoeia Elocution

Sania is conducting a survey to determine the average social

labeling

power play

Friends typically interact within the: intimate space zone. Correct. Friends typically interact within the

A four-foot-wide desk pushes business interactions into the _____. public distance zone.

study of an individual's perception and use of

labeling

kinesics

Rita has a naturally loud voice. Even when she is happy, her
colleagues mistake her to be angry or upset. In this scenario,
Rita's colleagues evidently make assumptions about her based
on _____ cues.

kinesics

paralanguage

_____ is at the core of personal integrity and managerial
success, as is evident in the lives of most successful executives.

10/25/2018 Ch 8 - Communication: HRPO 2307 340 - ORGANIZATIONAL BEHAVIOR

A(n) _____ is an example of computer-mediated
communication.

policy manual