Updating and distributing plans and polices for compliance
| Purpose of the Assessment | ||
|---|---|---|
| The purpose of this assessment is to assess the student in the following learning outcomes: | Competent (C) | |
| SITXWHS004 Establish and maintain a work health and safety system | ||
| 1.1.Access and interpret key legislative documents to ensure WHS system complies with regulatory requirements, standards and codes. | ||
| 1.2.Design a WHS management system to suit characteristics and needs of the organisation, in consultation with appropriate personnel. | ||
| 1.3.Identify and provide adequate financial, human and specialist external resources to address WHS management practices. | ||
| 1.4.Develop and clearly articulate WHS policies and procedures in a format readily accessible to all personnel. | ||
| 1.5.Define and allocate health, safety and security responsibilities within relevant job descriptions. | ||
| 1.6.Consult with key personnel, and develop and implement a plan for WHS training requirements. | ||
| 1.7.Establish and monitor a system for keeping WHS records. | ||
| 1.8.Establish and maintain systems to ensure communication of WHS information to personnel. | ||
| 2.1.Establish and maintain appropriate consultative processes to suit characteristics and needs of organisation. | ||
| 2.2.Plan for and ensure that consultation is conducted at times designated by legislation. | ||
| 2.3.Resolve issues raised through consultation. | ||
| 2.4.Provide employees with accessible information on the outcomes of consultation. | ||
| 3.1.Develop or access hazard identification and risk assessment templates that incorporate criteria for assessing risks. | ||
| 3.2.Plan for and ensure systematic hazard identification at times designated by legislation. | ||
| 3.3.Develop procedures for the ongoing identification of types of hazards designated by legislation. | ||
| 3.4.Develop procedures for the assessment and control of risks associated with identified hazards. | ||
| 3.5.Nominate within procedures the roles and responsibilities of personnel for hazard identification, risk assessment and risk control. | ||
| 3.6.Take a lead role in controlling risks, including implementing interim or emergency solutions. | ||
| 3.7.Manage the response to any incident or accident, and follow legislative requirements for notifying and cooperating with WHS government regulators. | ||
| 4.1.Assess and maintain ongoing compliance with occupational health and safety (OHS) or WHS legislation and regulatory requirements, standards and codes. | ||
| 4.2.Consult with a range of personnel to elicit feedback on WHS policies, procedures and practices. | ||
| 4.3.Assess effectiveness of WHS management practices and develop, implement, document and communicate improvements and changes to the WHS system. | ||
| SITXGLC001 Research and comply with regulatory requirements | ||
| 1.1. Identify sources of information for compliance with laws and licensing for business operations. | ||
| 1.2. Evaluate areas of business operation and determine scope of compliance requirements. | ||
| 1.3. Access regulatory information relevant to specific business operation. | ||
| 1.4. Identify risks, penalties and consequences of non-compliance. | ||
| 1.5. Assess and act on need for specialist legal advice. | ||
| 2.1. Develop and clearly articulate regulatory policies and procedures in a format readily accessible to all personnel | ||
| 2.2. Nominate the roles and responsibilities of personnel for regulatory compliance in policies and procedures | ||
| 2.3. Distribute policies, procedures and legal information to personnel at appropriate times | ||
| 2.4. Organise information updates for personnel to ensure their knowledge of roles and responsibilities for legal compliance | ||
| 3.1. Communicate with regulatory authorities when planning business operations and submit required documentation | ||
| 3.2. Maintain business and occupational licences and check contractor compliance to avoid risk to business | ||
| 3.3. Continuously evaluate business operations for non-compliance and implement modifications | ||
| 4.1. Identify and use a range of opportunities to maintain knowledge of current regulatory requirements | ||
| 4.2. Use organisational communication methods to share updated regulatory knowledge | ||
| 4.3. Continuously review and distribute plans, policies and procedures for compliance with current laws and licensing requirements | ||
| Assessment/evidence gathering conditions | ||
| Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment. | ||
| Resources required for this Assessment | ||
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| Instructions for Students | ||
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TABLE OF CONTENT
| CONTENT | PAGES | MARKS | MARKS ACHIEVED |
|---|---|---|---|
| Task 1 - Legislative compliance requirement information research (Total of 25 Marks) | |||
| Q1: Awareness of legislative compliance requirements | 4 | ||
| Q2: Legal responsibilities and liabilities | 3 | ||
| Q3: Culture supporting compliance and ethical conduct | 4 | ||
| 3 | |||
| 6 | |||
| 2 | |||
|
3 | ||
| Task 2 – Policy Development (Total of 18 marks) | |||
| Policy 1 (Area 1) | 3 | ||
| Policy 2 (Area 2) | 3 | ||
| Policy 3 (Area 3) | 3 | ||
| Policy 4 (Area 4) | 3 | ||
| Policy 5 (Area 5) | 3 | ||
| Policy 6 (Area 6) | 3 | ||
| Task 3 - Compliance and continuous improvement (Total of 7 marks) | |||
|
4 | ||
| 3 | |||
| TOTAL MARKS | 50 | ||
The Restaurant Café’ is currently open:
Monday – Friday: 6:00 am – 9:00 pm
Sunday: 6:00 am to 11:00 pm
ACA Restaurant Cafe’ has been experiencing consistent growth in sales and numbers of customers over the last two years.
Summary of Scenario 1:
Feedback from Mr Smith:
Inappropriate behaviour by staff (Sally) while taking the orders – commented on accent, talking to others while taking orders, abrupt approach, rushing, no support with options of products or substituting suitable products when not available, not aware of prices of products, and complaining to customer about busy periods
Poor staff presentation, etiquette and hosting – not trained
Feedback from Staff:
Lack of staff are working on the floor
Summary of Scenario 2:
reputational damage
Summary of Scenario 4:
bullied at work and discriminated due to young age
work injury
witnessed by staff and customers
not witnessed by anyone
hazard identified
witnessed partially by staff during occurrence (putting the heavy item down and not witnessing picking up the item from back of premise)
staff witnessed after effect of injury
Written Responses:
Respond to the following queries in the appropriate spaces below:
<50% marks of the allocated marks for the questions and answers in Task 1 (Q1 – Q3), will be given for providing theoretical aspect and remaining 50% marks for providing the relevancy on how the information fits in with business operations of ACA Restaurant Café’. Only theoretical responses will not be accepted, and 50% marks will be allocated, should that be the case. However, Assessor to assess if relevant theory has been provided by the student as per the requirement of the tasks. Non-relevant answers will be considered not satisfactory>
11 Marks
Must consider for keeping current with changes in legislation, laws and regulations.
4 Marks |
|---|
Question 2: Based on the information provided in the above Task 1 Q1, who from the organisational structure of ACA Restaurant Café’ and what legal responsibilities and liabilities should they take in for the following: 3 Marks <0.5 mark allocated for identifying relevant personnel and 0.5 mark allocated for stating their legal responsibilities and liabilities. Total of 1 mark for each a, b and c task requirements. Total of 3 marks for this Task 1Q2 > |
4 marks |
industry associations
operational requirements of legislation documents
media
personal observations and experience
accreditation operators
associations and organisations
accident and incident reporting
customer service
responsible service of alcohol (RSA)
transport, handling and storage of food
occupational rehabilitation
<0.25 mark allocated for each area listed (total of 1.5 marks), 0.25 mark for listing of the sources you require for those 6(six) areas you evaluated (total of 1.5 marks). Responses must be relevant to Scenario 1-5. Non-relevant data will be assessed not satisfactory. Total of 3 marks>
Suggested regulatory information are given within the template for your understanding. You are to only choose those relevant laws and licencing that reflect with the 6(six) areas identified, as stated in the above Task 1B. You will be required to remove the other area of laws that may not be relevant/ not applicable to the given Scenarios 1-7.
One suitable example has been stated as a provision for your comprehension on how to utilise the template.
Demonstrate the depth of knowledge you must be aware of for the identified relevant areas of law to ensure you, as the Manager of ACA Restaurant Café; can confirm appropriate implementation of these laws within the business. 2 marks
| Area | Key practices prohibited by the law | Auditing and inspection arrangements | Licencing/ certification requirements and renewal | Insurances required |
|---|---|---|---|---|
| <Example: WHS> | <Example: People must not be discouraged or prevented from raising health and safety issues> | <Example: at least once every three months> | <Example: Relevant Staff to hold first aid certification> | <Example: Workers Compensation Insurance> |
Consider the following:
discussion regulatory authorities to document business operational risk plan
<1 mark allocated for all 3 (three) relevant data given for risks, likelihood, consequence and penalties stated. Non-relevant data will be assessed not satisfactory Total of 3 marks>
| Task 2 – Policy Development |
|---|
Enter details of the regulatory policies and procedures data using the template (within the given spaces in the template) to ensure it is in a format that can be accessible to all personnel.
Consider the following whilst designing the policies:
rights and responsibilities of employees and employers
other specific action that must be taken for legal compliance
Policy 1: (Area 1) 3 marks
Policy 2: (Area 2) 3 marks
| Type of policy or procedure < state the type of policy /procedure> <0.5 mark> |
|---|
| Purpose < state the purpose of this policy> <0.5 mark> |
| Procedures < details of the procedure><0.5 mark> |
| Responsible person(s) < based on the organisational hierarchy of personnel who will be responsible><0.5 mark> |
| Relevant forms or documents to be used <e.g. reporting form, accident/incident form etc.> <0.5 mark> |
| Version/Date to be reviewed <provide the date the policy will be reviewed><0.5 mark> |
| Type of policy or procedure < state the type of policy /procedure> <0.5 mark> |
|---|
| Purpose < state the purpose of this policy> <0.5 mark> |
| Procedures < details of the procedure><0.5 mark> |
| Responsible person(s) < based on the organisational hierarchy of personnel who will be responsible><0.5 mark> |
| Relevant forms or documents to be used <e.g. reporting form, accident/incident form etc.> <0.5 mark> |
| Version/Date to be reviewed <provide the date the policy will be reviewed><0.5 mark> |
| Type of policy or procedure < state the type of policy /procedure> <0.5 mark> |
|---|
| Purpose < state the purpose of this policy> <0.5 mark> |
| Procedures < details of the procedure><0.5 mark> |
| Responsible person(s) < based on the organisational hierarchy of personnel who will be responsible><0.5 mark> |
| Relevant forms or documents to be used <e.g. reporting form, accident/incident form etc.> <0.5 mark> |
| Version/Date to be reviewed <provide the date the policy will be reviewed><0.5 mark> |
By using the developed and/modified policies and procedures as stated in Task 2 to ensure compliance with laws and regulations, give guidance for decision-making, and streamline internal processes.
A well-managed set of policies can aid in creating and maintenance to keep them up to date on these requirements and in compliance with relevant bodies.
You may study the following compliance framework to support the development of the steps and provide your findings in the given template below:
milestones for acknowledgement
measure understanding of staff
compliance management system and documentation e.g. checklists, reports or legal forms
program performance & compliance reporting
| Area of Law | Key Act to confirm compliance | Modifications implemented as per the policies | Actions to be taken to ensure compliance | |
|---|---|---|---|---|
Ensure your staff at the relevant levels of responsibility is consistently up to date with the relevant information of the 6 (six) areas for changes as stated in the above Task 3A. 3 marks
Based on the organisational structure as given in the Business Summary plan of ACA Restaurant Café (available on e-learning), provide detailed communication plan on how you will share the updated regulatory knowledge and the modification incorporated within the policies and procedures.
make the policies and procedures easily accessible to all staff
<0.5 mark allocated for each, providing all 6 (six) relevant data of areas, modified information, responsible staff, communication and distribution method. Total of 3 marks>