Download as:
Rating : ⭐⭐⭐⭐⭐
Price: $10.99
Language:EN
Pages: 1

Using effective empathetic and listening skills

Conflict management reflectiveassignment assignment

My husband was required to complete some paper work for a government department and was given a due date but he had failed to complete it. This resulted in his payments being temporarily suspended. As a result, conflict between us emerged, and a heated exchange of words took place. I had asked him on several occasions whether he had completed this paper-work and each time, I was met with an “ I’ll get to it” response. (Cornelius & Fairer, 2006, p. 37). Tastes; Wherever possible, the task is to continue the win/win approach, to show others the value and beliefs of cooperation. In this instance, I felt that my husband was ignoring my request to complete this paper-work as not only would this affect his payments, but it would also have an effect of me, and the last thing I wanted was for us to continue bickering and escalate this situation further. After the way I handled my previous conflict at work, this time, I decided to approach this conflict from a different perspective and approach it differently.

This time I wanted to keep the conflict in perspective (Devote 2009) and not blow it out of proportion to the extent it would escalate further up the conflict spiral (Munson 2007). Instead, this time I sat down with my husband and listened to why he hadn’t completed the paper-work. I needed to understand what he was feeling and why he was feeling this way and as a result discovered that he was unsure on some of the questions and didn’t quite know how to complete it properly.

Copyright © 2009-2023 UrgentHomework.com, All right reserved.