You are part the management team medium-size internet server company

(a) Identify three typical customer's needs and service expectations of most Internet-server companies. 

(b) Assuming that this dramatic growth continues, name two (2) specific actions the company can take to retain its goal of "focus on the customer". (You need to explain why each has the goal of customer focus). 

Lastly, the customers expect to have everything they want to be offered to them as soon as possible. They want to have services that are reliable. Reliable service is the most essential thing that clients want when choosing an internet-server company. They do not expect to deal with downtime, slow loading internet, and service issues. Rather, the customers expect that everything works as advertised, if not better. Internet-server firms should thus make sure that their services are reliable. These days, the price is not the most important thing but the reliability of the service. Thus, they are willing to incur an extra coin to have reliable services.

Part B

Thaichon, Paramaporn, Antonio Lobo, and Ann Mitsis. "Achieving customer loyalty through service excellence in internet industry." International Journal of Quality and Service Sciences 6, no. 4 (2014): 274-289.

Thaichon, Paramaporn, Antonio Lobo, and Ann Mitsis. "An empirical model of home internet services quality in Thailand." Asia Pacific Journal of Marketing and Logistics 26, no. 2 (2014): 190-210.