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Exam MB-230: Microsoft Dynamics 365 Customer Service


Introduction to Exam MB-230

A Microsoft Dynamics 365 Customer Service functional consultant is mainly responsible for effectively implementing the omnichannel best solutions that mainly focus on service, better quality, reliability, efficiency, and the satisfaction of customers. This professional generally implements, and effectively designs the visualization for service management, and the authentic reports that were mainly provided by, and in effective collaboration with the best solution architect, and the candidates, and other users generally collaborate with the engagement of customers, and administrator to effectively implement, and update the Microsoft Power Platform, and its major components, including the feedbacks of the customer, the connected services, and the knowledge management.

A Dynamics 365 Customer service main functional consultant must have the stronger, and effective, and applied knowledge of the customer service including a better understanding of terminology related to the industry, the major standards, and other effective priorities, several methodologies, the customer service operations, and other effective best practices. The functional consultant with the help of the expertise of other customer services generally needs deep practical knowledge, and experience, and a great knowledge regarding the relevant process to meet the needs, and wants of the user through the help of Dynamics 365 customer service as mainly including in-depth knowledge of various cases, and knowledge management, the entitlements, and scheduling of resources, and the service level agreements, the connected services, and effective visualizations.

Overall, the functional knowledge of the consultants generally includes the comprehensive major understanding of the customer service application’s role in having an effective relationship for the suite of Dynamics 365 of related applications, along with having the basic understanding of the best solution architecture, and the effective quality assurance.

Detailed overview of Microsoft Customer Service Exam

Exam Name: The name of the Exam is Microsoft Certified- Dynamics 365 Customer Service Functional

Exam Type: Microsoft Dynamics 365

Code of Exam: Code of Exam is MB-230

Price/Cost of Exam: Price/Cost of Exam is $165 USD

Time Duration of Exam: The time duration of the exam is approx. 120 minutes.

Format of Exam: The format of the Exam is Multiple choice questions.

Passing score marks of the Exam: Passing score of the Exam is obtaining 700 points on a scale of 1000 points.

Schedule Exam: The schedule Exam is Pearson VUE

Practice set for Exam: The practice set of Exam is Microsoft MB-230 Certification Practice Exam

Langue of Exam: The exam is mainly conducted in the English language.

The target audience of the Exam MB-230

This exam is specially designed for those people who mainly aspire to become Microsoft Dynamics 365 Functional-consultants with having relevant skills for customer service., and mainly involves knowing about meeting the needs, and wants of customers, and in-depth knowledge of the Service Level Agreements.

Exam syllabus Topics of Microsoft MB-230 Exam

The Exam MB-230: Microsoft Dynamics 365 Customer service is generally divided into the following modules in which the entire syllabus of the Exam is divided, and then these modules were further divided into its sub-modules that are mainly as follows:

Module 1: Manage cases, and knowledge management (20-25%)

  • Creating, and effectively managing the relevant cases.
  • Configure, and automate up all main cases.
  • Implementing the management of knowledge.
  • Capturing the feedback of the customer through using the voice of the customer.

Module 2: Managing the queues, major entitlements, and the service legal agreements (15-20%)

  • Creating, and managing the queues, and major entitlements.
  • Implementing the best-unified routing.
  • Create, and manage the SLAs.

Module 3: Implement Omnichannel for the customer service (10-15%)

  • Deploying the omnichannel for the customer service.
  • Managing various channels.
  • Configure the experience of the Supervisor.

Module 4: Manage the analytics, and major insights (5-10%)

  • Configure out the customer service, and its related major insights for Dynamics 365 Customer service.
  • Creating, and configuring the effective visualization.

Module 5: Implement the Microsoft Power Platform (5-10%)

  • Creating the customer apps.
  • Integrate the power virtual main chatbots mainly with Dynamics 365 Customer service

Module 6: Implement the connected Customer service (5-10%)

  • Describing the best-connected customer service.
  • Implementing all the connected customer service mainly with IoT Hub.

The Microsoft Customer service certification is mainly targeted to all those candidates who mainly want to build their career in the field of Microsoft Dynamics 365 Domain. The Microsoft Certified- Dynamics 365 customer service main functional consultant Associate Exam generally get verifies that the candidates must possess the basic knowledge, and the best-proven skills in the field of Microsoft customer service.

Reason for choosing Microsoft MB-230 Exam

Microsoft MB-230 Exam is one of the most effective exams as mainly after the main credentials, and with the ever-evolving multi-dimensional IT field world, this exam surely opens for new realms for the best career of the candidate, and this exam mainly certifies the candidate for implementing their authentic solutions using out of the box for the major capabilities, and the codeless extensibility, and the best service integration.

Objectives of MB-230 Exam

The Microsoft MB-230 Exam has the following main objectives that are mainly as follows:

  • Managing all segments, and lists.
  • Configuring the marketing-related major applications.
  • Creating, and effectively managing the forms, and pages of marketing.
  • Creating, and managing the emails for marketing.
  • Managing the leads, events, and several webinars.
  • Managing the customer journeys.
  • Configuring, and analyzing the customer response.

Preparatory guide for the Exam MB-230

The preparation for the Exam MB-230 goes with the hard work, consistency, and effective determination to achieve good marks in the exam, and effectively become the Microsoft Certified Dynamics 365 Customer service, Functional consultant Associate. The study guide of the Exam would generally provide all the necessary details about the exam, and beneficial resources to the candidates to effectively prepare for the Exam.

Books, and study resources: Books have effectively become one of the best ways to prepare for any type of exam, as they mainly provide a great explanation, and in-depth knowledge regarding each topic, and for superior guidance, the candidate can refer MB-230 Exam book to prepare for their exam.

Effectively strategizing a schedule: Strategizing the best schedule for the preparation mainly involves effectively devising a plan, as, with the help of making a devised plan, the candidates can effectively strengthen up them weaken section areas, and dedicate enough time to prepare for their exam while making consistency in their exam.

Online training: Microsoft generally offers several online learning platforms to polish the skills, and capabilities of the candidate, and also get validating this, so the candidates can enroll themselves in any online training course, and learn a lot.

Taking practice sets: Practice makes the preparation of the candidates more effective, so the candidates must opt for the mock tests for their preparation, as this also helps them to identify their weaker section areas, and effectively work upon this particular section, so the candidates must give more, and a greater number of tests to improve themselves.

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