You are employed as an HR consultant for a mid-sized bank. The bank employs 200 tellers across its branches. You need to recommend to the bank what to consider when hiring for the position of Bank Teller. The following pages describes more details on KSAOs, pay statistics and desired factors for the candidate to possess.
For this first assignment there are three main tasks you need to complete:
All three tasks should be included in one paper 3 to 5 pages in length, double spaced, use tables when needed, and use APA format for referencing and citing. Include a cover page and a reference page.
The following page describes the rubric that will be used to measure your work.
Criteria |
Grade A 5 points |
Grade B 4.25 points |
Grade C 3.75 points |
Grade D 3.25 points |
Grade F- 0 points |
Part A Employee Selection Exercise |
Completed all 6 selection method justifications. The answers showed a thorough understanding of selection methods. |
Completed all 6 selection method justifications. The answers showed a limited understanding of selection methods. |
One or more selection method justifications are incomplete or unclear. |
Two or more selection method justifications are incomplete or unclear. |
Completely missing or incorrect. |
Part B Operationalizing Your Assessment |
Completed all five assessments accurately. The answers showed a thorough understanding of rating assessment factors. |
Completed all five assessments accurately. The answers showed a limited understanding of rating assessment factors. |
One or more assessments are incomplete or unclear. |
Two or more assessments are incomplete or unclear. |
Completely missing or incorrect. |
Part C Apply Your Assessment Systems |
Completed table and three questions accurately. The answers showed a thorough understanding of assessment systems. |
Completed table and three questions accurately. The answers showed a limited understanding of assessment systems. |
Table or questions were not completed accurately or are unclear. One or more errors were present. |
Table or questions were not completed accurately or are unclear. Two or more errors were present. |
Completely missing or incorrect. |
Writing Mechanics |
Strictly adheres to standard usage rules of mechanics: Conventions of written English, including, but not limited to capitalization and punctuation and spelling. No errors found. No jargon used. |
Adheres to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. One to three errors found. |
Minimally adheres to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. Over three errors found. |
Does not adhere to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. Over ten errors found. |
Completely missing or incorrect. |
APA Guidelines for in-text citations and References |
The paper correctly cites in-text and lists at least three resources on the References page. If additional sources are used, they are included correctly. |
The majority of intext citations and the reference are properly cited; formatting is inconsistent/inaccur ate in a few cases. |
References are cited but incorrectly under APA style. The student has either used another format or incorrectly applied the APA style guidelines. |
Inconsistent or missing in-text citations; fails to attribute an author’s word through APA citations. |
Completely missing or incorrect. |
Overall Score |
Grade A 22.5 or more |
Grade B 20 or more |
Grade C 17.5 or more |
Grade D 15 or more |
Grade F 0 or more |
Assignment 1: Introduction to
Employee Selection and Assessment
ASSIGNMENT ONE : Employee Selection and Assessment
For this exercise, assume you are employed as an HR consultant for a mid-sized bank. The bank employs 200 tellers across its branches. The following is a partial job description and specification for the bank teller position, based on information obtained from O*Net. O*Net, or the Occupational Information Network Resource Center, is an online database containing information on hundreds of standardized and occupation specific descriptors.
Bank Teller Tasks/Duties/Responsibilities
KSAOs
Key statistics (from O*Net):
Based on this information, the bank decides that the ideal candidate for this position will possess the following factors:
Assignment 1: Part A
Employee Selection Exercise
Employee Selection Exercise
[A] Choose the selection methods: Identify which selection method (e.g., résumé, interview, test, role-play exercise, reference check or personality inventory) you would recommend for each of the six factors listed above. You can use the same selection method more than once if you believe it is appropriate for more than one factor. Below is an example of how you might justify using an application form as an appropriate selection method for education.
Assignment 1: Part B
Operationalizing Your Assessment
[B] Operationalize your assessments: Now that you have identified selection methods for the six factors, you must decide how to score each of these assessments. Based on your responses in part A (“Choose the selection methods”), think about how each factor may be scored and develop a point system for that factor.
A common approach to performing this task is to have some type of numerical rating system that may include one or two minimum requirements. Your task is to develop a rubric (point system) to “score” applicants for each of the six factors. In developing your rubric, review the job description information. The “education” factor is provided for you below as an example. Remember that tellers need to have a high school diploma, according to the job specification. Applicants who do not meet this requirement are rejected. College degrees are preferred and receive more points in the example below.
My assessment:
Points |
Highest Level of Education |
10 |
Bachelor’s level or higher |
6 |
Associate’s degree |
3 |
High school diploma |
Reject |
Less than high school diploma |
2.
Work experience assessed via____ My assessment:
Work motivation assessed via___ My assessment:
Assignment 1: Part C
Apply Your Assessment Systems
(C) Apply your assessment systems: Listed below are applicants for the teller position. Based on your answers in part B (“Operationalize your assessments”), score each of the applicants.
Sample applicant information
Maria |
Lori |
Steve |
Jenna |
|
Education |
Associate’s degree |
H.S. diploma |
G.E.D. |
Bachelor’s degree |
Work experience |
4 years as a cashier |
1 year as a teller |
5 years as a sales clerk at a national retail clothing store chain |
Completed a semester internship at a bank |
Math skills |
Very strong |
Marginal |
Satisfactory |
Good |
Verification knowledge |
Marginal |
Strong |
Satisfactory |
Strong |
Interpersonal skills |
Very strong |
Good |
Good |
Good |
Work motivation |
Good |
Good |
Marginal |
Strong |
Score the applicants
Maria |
Lori |
Steve |
Jenna |
|
Education |
6 |
3 |
3 |
10 |
Work experience |
||||
Math skills |
||||
Verification knowledge |
||||
Interpersonal skills |
||||
Work motivation |
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