Bmo3418 Transport Logistics Management Assessment Answer
Solution for this issue: (recommend some technology) During the interview session, Mr. Tan told us the way they communicate with their suppliers and customers. This is where our team realizes that Tiong Nam is still using an outdated way to communicate with their customers and suppliers. Tiong Nam is still using phone calls, WhatsApp, and email to receive an order from their customer and issue an order with their suppliers. Such outdated technology is inconvenient and inefficient for Tiong Nam as it is time-consuming and may cause errors. By saying that, some customers do double ordering without realizing which ends up causing Tiong Nam to leave some additional space in their truck where they lose some potential sales and increase their cost. Not only that, some customers like to place last minute orders or change orders last minute. When this happens, the employees have to work extra hours to finish the orders. Without the help of technology, Tiong Nam’s employees need to use a long time to make sure all works are done. Mr. Tan mentions that in the future they will love to implement a system for them to communicate with their customers and suppliers in a much easier way that could shorten the time taken.
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