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BSBCRT511 Develop Critical Thinking in Others Task 3

BSBCRT511 Develop critical thinking in others Task 3

Task 3 – Monitor and improve thinking practices

Task summary and instructions

What is this assessment task about?

This task builds on Task 2.

You have been engaged as a consultant by MMI Professional Education to support the development of critical thinking skills in departmental managers.

You are required to:

1. Analyse and evaluate critical and creative thinking in the organization

2. Establish an environment that encourages critical and creative thinking in the organization

3. Monitor and improve thinking practices

Task 3 focuses on point 3.

This task comprises of the following assessment methods:

o Product-based

o Direct observation of Role-Play

o Case Study

o Other (specify)

It has been designed to evaluate your ability to/competency in:

· Collect and analyze feedback from individuals and teams on critical and creative thinking opportunities

· Identify additional support required for teams and individuals

· Develop recommendations for improvements in future learning arrangements according to relevant legislation and organization policies

You are required to address the following:

· Task 3.1 Monitor and improve thinking practices

o Analyse, evaluate and provide recommendations about the scenarios provided

What do I need to do to complete this task satisfactorily?

· submit the completed assessment tasks, according to instructions,

· complete the tasks with sufficient detail and professionally present them,

· use your own words and reference sources appropriately,

· meet the word count where required,

· use the scenario provided,

· use the templates provided where required,

· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.


You must deliver/participate in:

· NA

You must submit to GOALS

· Report

Resources and equipment

• Computer with Internet access

• Access to Microsoft Office suites or similar software

• Learning material

• Scenario for assessment as provided

• Appendices as provided

• Relevant policies and procedures as provided

• Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor before attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

Task 3.1 Monitor and improve thinking practices

Assume that you are now three months into implementing initiatives to develop critical and creative thinking skills in the management team.

The following scenarios occurred:


The CEO informs you that the Marketing Manager submitted an issue report about a seminar for education agents that his team is organizing. The CEO is disappointed by how the Marketing Manager is handling the issue because he is not proposing any innovative solution: ‘He is simply not going to use the show bags. What are we going to do with 500 show bags made specifically for this event?’ he says.

See the report filed by the Marketing Manager below:

Issue Report


April 23 20XX




Delay – show bags delivery for the Education Agent Seminar on Sunday, May 16, 20XX

Issue Register I3520XX


Issue reported by

Mark Lawson – Marketing Manager

Issue description

The show bags for the event will arrive two weeks late and be delivered on the Saturday before the event.

The event set-up is scheduled for Friday at the event venue. There is no budget allocated to pay staff to work after hours on Saturday to fill the show bags with the merchandise and information material.

Recommendation – remedial actions

Use plain paper bags.

Do not use the show bags.

Decision Maker




Approval date


Signature for approval


Issue resolution responsibility, timelines, and allocated budget as identified by the Program Sponsor


Closure date


You have received the following feedback about the Marketing Manager:

  • Works long hours and starts working again very early in the morning
  • Low productivity
  • His team does not feel supported
  • He does not consider process improvement a priority
  • The marketing team is not involved in the decision-making
  • The Marketing Manager is jovial and engaged when working with the other departmental manager


You have followed the organizational policy and procedures and introduced the departmental managers and their teams to the training programs listed below

You collected the following feedback:

  • 1-Online induction for newly appointed team members

Feedback: The online induction is well structured; however, it is generic. It does not address the specific needs of the individual teams.

  • 2- Engaged guest speakers to meet with the teams every two months to address different topics such as:
  • Design Thinking
  • Decision-Making
  • Communicate effectively
  • Active listening

Feedback: Participation in these events is low (45%) because teams prefer to stay back and work on their daily tasks.

  • 3- Monthly ‘Think Tank’meeting with the departmental managers, CEO, and the CFO to discuss issues and improvements.

Feedback: The initiative has been successful; however, it runs for too long (3 hours rather than 2 hours).

  • 4- Established a reward program with a budget of $1,000/month to reward the best team (criteria: adherence to policies and procedures, the achievement of monthly milestones, meet budget, have the lowest number of issues reported).

Feedback: Teams welcomed the initiative; however, they think that the criteria do not reward teams that succeeded against challenging circumstances by applying critical and creative thinking skills.

Develop a report (Template 1)  in the form of personal notes to evaluate the two scenarios, determine lessons learned and provide recommendations for improvement.

(150-200 words in total)

Template 1 -Report



· What support does the Marketing Manager require?

· What solution would you propose for the issue described in the issue report in Scenario A?

· What advice would you give the Marketing Manager to improve his critical and creative skills?

· What advice would you give the Marketing Manager to improve his work relationship with the team?

· How could the Marketing Manager better support his team?

· What learning arrangements would you organize for the Marketing Manager?

· What lessons can be learned from this scenario?


· What would you improve in each initiative?

· What lessons can be learned from this scenario?

· What recommendations would you give for improvements in future learning arrangements according to relevant legislation and organization policies?

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