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BSBHRM501 Manage Human Resource Services

BSBHRM501

Manage Human Resource Services

Apeiro Institute is thankful to Precision Group for their quality learning material.

The Copyright Act of 1968 of Australia allows a maximum of one chapter or 10% of this book, whichever is the greater, to be copied by any educational institution. All rights reserved.

Except under the conditions described in the Copyright Act of 1968 no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the owner.

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Instructions for students/learner

Before you commence your Assessment, ensure that you have good knowledge of the subject, have thoroughly read Learners Resource, and clearly understand the Assessment requirements and the expectations of the Assessor.

You may be required to demonstrate knowledge and skills which may be difficult for the Assessor to witness. If so, an Evidence Record is supplied which will allow the knowledge or skill to be verified by at least one third party, and preferably two or more. These witnesses would usually be current or recent supervisors or your Assessor.

Explanations are given for each Task. If you have any questions, consult with your Assessor.

Any modifications/changes or amendments to this assessment should obtained in writing from your assessor. Your assessor may need to organise any additional documents or assessment in order to accommodate any given individual need and workplace requirements, if learners chose to work on his/her own simulated or real workplace based scenario. Any variation must be agreed by assessor in writing.

The assessment tasks may be answered using your business, the simulated business or a mixture of both as instructed by your Assessor.

Records must be kept of all aspects of the Assessment in your Learner Pack.

STUDENT DECLARATION FORM – ALL STUDENT MUST SIGN AND RETURN STUDENT DECLARATION FORM ALONG WITH ASSESSMENT. YOUR ASSESSMENT WILL NOT BE ACCEPTED FOR MARKING IF STUDENT DECLARATION IS NOT SIGNED AND SUBMITTED WITH THIS ASSESSMENT.

The record of assessment is a legal document and must be signed, dated, and a copy stored as required by Apeiro Institute.

Steps for Learners

  1. Learners should be spending minimum of ten (10) hours a week other than class-room contact hours for self-directed studies. These hours can be used in forms of; completing assessments, studying learner’s manual as specified by trainer, studying online learning resources using online library (Gale - Cengage), completing case study given by trainer, studying for class test and to complete required research for class-room based discussions. These hours are designed to provide all learners with the opportunity to spend quality time developing their knowledge and skills to achieve satisfactory course progress.
  2. Receive your Learner Assessment Pack and discuss with your Assessor the expectations of this Assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry. Discuss with your Assessor if you intend to undertake the tasks based on your employing organisation or using the simulated business, Bounce Fitness.
  3. Your Learner Assessment Pack is where you will get the Task Complete the Tasks as instructed, using either the simulated business, Bounce Fitness, or your employing organisation and include in the Learner Assessment Pack for your Assessor.
  4. After you complete your Assessment, gather and return your evidence documents, as detailed in the Task(s) in the timeframe agreed with your Assessor.
  5. All individual answer needs to be answered with a minimum of 80 words (approx.). All Reports and/or project and/or any other form of assessment, must be written with a word count of 700-900 words (approx.) and/or as per trainer’s instructions. Presentations, to be completed using MS PowerPoint software with minimum of 10 slides and/or as per trainer’s instructions.
  6. Learner must complete this assessment in an electronic format and submit it in MS Word or PDF format and where required complete presentation in MS PowerPoint.
  7. Style Guide, Leaners should follow standards font size, style and font colour format to complete their assessment.
  • Standard Font Style – Calibri or Times New Roman
  • Standard Font Size – size 11 or size 12, except for heading where size should not exceed size 16/18.
  • Standards Font Colour – Black, except some circumstances where required blue or any decent colour are permitted.
  • For any variation and any question, discuss that with your trainer.

Further Instructions for Students

To be assessed for this competency, you must demonstrate your ability to:

  • Plan and manage human resource delivery within legislative, organisational and business ethics frameworks
  • Communicate effectively with a range of senior personnel
  • Identify and arrange training support where appropriate
  • Calculate human resource return on investment within the organisation.

The following Assessment Tasks must be completed by you to enable you to demonstrate these skills. These must be conducted:

Using the simulated business Bounce Fitness or

In your own workplace if you are able to access all the documents and conduct all of the activities. Ensure that you gain the approval of your choice with your Assessor before commencing.

The documents you will require if you are using the simulated business Bounce Fitness can be found on the Bounce Fitness website:

  • Infrastructure Tab / Business Strategy and Planning Documents
  • Bounce Fitness / Policies / Human Resource Policy / Code of Conduct
  • Policies tab / Human Resources / Employment Assistance Program Policy
  • Procedures tab / Human Resources / Employment Assistance Program Policy
  • Policies tab /Human Resources Policies
  • Documents tab / Financial / Standard Services Agreement Template
  • Documents tab / Human Resources folder / Surveys
  • People tab / Hierarchal Structure

Please note: It is expected that you will conduct your own research to identify and brainstorm skills like, but are not limited to; strategies, methods, best industry practices, etc. For that purpose you may also need to conduct further research on the Bounce Fitness website and/ or conduct external research or research on your chosen organisation. This assessment requires you to demonstrate your skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.

Task 1 - Theory Question and Case Study: Short Answer Questions

Assessment Instructions

This assessment task requires you to demonstrate your knowledge of managing human resources. To enable you to do this, answer the following questions. You may need to access documents at your chosen workplace or at Bounce Fitness Website.

The resources required for this assessment task are, access to a computer with internet connection and MS Word.

The following questions require you to brief research into Human Resource Management and into the operations of Bounce Fitness. In some cases, this requires an internet search to find the information and for you put this into your own words to avoid plagiarism. If you are quoting from a source, make sure that you reference this properly using one of the referencing systems e.g. the Author-Date or Citation system.

Ensure that your answer is logical, answers the questions and is comprehensive. A general guide should be approximately a minimum of 80 words (approx. for each answer). All answers must be completed individually and need to be original.

Questions

A

Identify the key provisions of legal and compliance requirements (e.g. Acts and policies / codes /regulations) that apply to managing human resources? Where necessary, give examples.

B

Summarise the code of conduct of Bounce Fitness. Provide details and give examples.

C

Briefly explain how human resource strategies and planning processes link to business and operational plans (consider the relationships: operations vs strategic). Provide details and give examples.

D

Briefly describe performance and contract management (similarities and differences). Give examples.

E

Briefly describe how feedback is used to modify the delivery of human resources (use the feedback process). Provide details and give examples.

F

When you have finished Tasks 2, 3 and 4, calculate the human resource return on investment for this project (e.g. time taken to return the full initial investment). Provide details and give examples.

Ensure that you will,

  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • If you are completing your Assessment on an activity in your own business, you must provide copies of all related documents and ensure that it is of sufficient scope for your Assessor to assess. Prior to do that, you must obtain your assessor approval. Acceptable related documents are; human resources plan, the organisational industrial relation policies and procedure, review documents for equal employment opportunities, anti- discrimination, policies and procedures for unfair dismissal, bullying and harassment, professional development and any other forms of relevant human resource services documents as agreed with assessor.
  • If you use your own organisation, you MUST include details of the human resource program that you intend to implement, all the related strategic documents from which you drew information, and any other documents to which you refer for the use of your Assessor.
  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • As other assessments, this task will require substantial research. Specifically, this requires an internet search to find the information and for you put this into your own words to avoid plagiarism. If you are quoting from a source, make sure that you reference this properly using one of the referencing systems e.g. the Author-Date or Citation system.
  • Any modifications or amendments must be given to students in writing.

Task 2 - Scenario Task: Determine Strategies for Delivery of HR Services

Assessment Instructions

This assessment requires you to plan and implement the establishment of an Employment Assistance Program in Bounce Fitness based on the following scenario:

Case Study

The simulated business, Bounce Fitness, wants to implement an Employment Assistance Program to support their staff. You have been charged with planning and implementing this program across the organisation. It must be integrated with other HR programs.

Bounce Fitness believes that this is an investment which will ensure that all staffs are able to access help when they need it.

You are in charge of this project.

To do this, you will need to understand the business strategy and operational plan of the business.

A

Research the business strategy and operational plan and analyse it to see what is intended. Then, on your own paper, discuss how the Employee Assistance Program (or the program in your organisation that you have chosen to use) aligns with their business strategy and organisational plans (contradictions and similarities). Give details and examples!

B

Review the external business environment (using a PESTLE analysis) which may impact on the organisation’s human resources requirements. Give details and examples!

C

Describe the methods you will use to consult with line and senior managers (you will need at least two different processes e.g. types of meetings / technologies etc). Give details and examples!

D

Review the requirements (legal, organisational and ethical) for diversity in the workforce. Give details and examples!

E

Develop at least two options for the delivery of the Employee Assistance Program and describe how they comply with legislative requirements, organisational policies, and the business ethics framework. Remember to consider all stages of the program including evaluation, record, and document storage. Give details and examples!

F

Develop action plans (for each of the two options) for the delivery of the Employee Assistance Program. Give details and examples!

The action plans must include roles and responsibilities of the human resources team, line managers, and external contractors (if appropriate). Action plans must contain:

  • Service specifications (e.g. service level agreements)
  • Performance standards (SMART Goals / KPIs)
  • Timeframes (when e.g. March 2018 / GANTT Chart).

Ensure that you will,

  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • If you are completing your Assessment on an activity in your own business, you must provide copies of all related documents and ensure that it is of sufficient scope for your Assessor to assess. Prior to do that, you must obtain your assessor approval. Acceptable related documents are; human resources plan, the organisational industrial relation policies and procedure, review documents for equal employment opportunities, anti- discrimination, policies and procedures for unfair dismissal, bullying and harassment, professional development and any other forms of relevant human resource services documents as agreed with assessor.
  • If you use your own organisation, you MUST include details of the human resource program that you intend to implement, all the related strategic documents from which you drew information, and any other documents to which you refer for the use of your Assessor.
  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • As other assessments, this task will require substantial research. Specifically, this requires an internet search to find the information and for you put this into your own words to avoid plagiarism. If you are quoting from a source, make sure that you reference this properly using one of the referencing systems e.g. the Author-Date or Citation system.
  • Any modifications or amendments must be given to students in writing.

Task 3 - Written Questions: Manage the Delivery of Human Resources Services

Assessment Instructions

  • Based on the previous assessment, this assessment task requires you to plan the communication.
  • This assessment task will require interaction with other class participants to brainstorm ideas and for discussion purpose only. Answers must not be same.
  • Resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce fitness (if using Bounce fitness).
  • You must provide all required documentation and as agreed by trainer/assessor. All questions must be answer individually adhering to word count of minimum 80 approx.
  • If you use a different organisation, you must include copies of all documentation to which they refer for your Assessor.

Assessment Questions

A

When you have determined how you will communicate with the line and senior managers (Task 2c), discuss your preferred methods (e.g. formal meetings / technologies) with your Assessor and agree to strategies for the achievement of the establishment and integration of your plan. Give details and examples.

B

Use these strategies to develop the information communication you will use to inform internal and external stakeholders. This must include samples of any documents you create and intend to use (such as stakeholder management plans). Give details and examples.

C

Describe how you will negotiate (detail the process) the service agreements between the human resources team, service providers, and client groups. Give details and examples!

D

Develop, document, and describe how you will communicate the action plans including: Give details and examples!

  • Service specifications (e.g. service level agreements)
  • Performance standards (SMART Goals / KPIs)
  • Timeframes (when e.g. March 2018 / GANTT Chart).

E

What training and support will be required (e.g. coaching / mentoring or other formal training)? How will you arrange this? Give details and examples.

F

What monitoring (e.g. observation, auditing etc) will be undertaken to maintain quality assurance? Give details and examples.

G

How will you monitor the delivery of the service providers (e.g. Traffic-light method/ evaluation)? Give details and examples.

H

How will you rectify under-performance by service providers (e.g. performance management, coaching, training etc)?

I

How will you assess the ROI (payback comparisons) in providing the Employees Assistance Plan?

Ensure that you will,

  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • If you are completing your Assessment on an activity in your own business, you must provide copies of all related documents and ensure that it is of sufficient scope for your Assessor to assess. Prior to do that, you must obtain your assessor approval. Acceptable related documents are; human resources plan, the organisational industrial relation policies and procedure, review documents for equal employment opportunities, anti- discrimination, policies and procedures for unfair dismissal, bullying and harassment, professional development and any other forms of relevant human resource services documents as agreed with assessor.
  • If you use your own organisation, you MUST include details of the human resource program that you intend to implement, all the related strategic documents from which you drew information, and any other documents to which you refer for the use of your Assessor.
  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • As other assessments, this task will require substantial research. Specifically, this requires an internet search to find the information and for you put this into your own words to avoid plagiarism. If you are quoting from a source, make sure that you reference this properly using one of the referencing systems e.g. the Author-Date or Citation system.
  • Any modifications or amendments must be given to students in writing.

Task 4 – Project: Evaluate Human Resources Services Delivery

Assessment Instructions

  • This task requires you to evaluate the delivery.
  • If they use a different organisation, it must include copies of all documentation to which they refer for the Assessor.
  • If they use a different organisation, this must in consultation and approval from trainer/assessor in writing.

A

The systems (e.g. KMS, HR and other) you will establish to gather and store information that will be needed to provide the Employee Assistance Program. Give details and examples.

B

How will you survey clients (e.g. method and why) to determine their level of satisfaction? Give details and examples.

C

How will you determine the feedback (criteria) that will be used for review processes? Give details and examples.

D

What (various types of) feedback will you collect and how will it be analysed (e.g. quantitative / qualitative) to allow you to recommend changes to the service delivery? Give details and examples.

E

How will you obtain approval (e.g. what processes / methods) from appropriate managers to variations to the service delivery?

F

How will you support the changes across the organisation (e.g. information provision / awareness campaigns)? Give details and examples.

Please Note:

  • As with other assessments, this task will require substantial research. Specifically, this requires an internet search to find the information and for you put this into your own words to avoid plagiarism. If you are quoting from a source, make sure that you reference this properly using one of the referencing systems e.g. the Author-Date or Citation system.
  • Resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).

Project Report Frame work

  • Give appropriate headings where necessary
  • Introduction about the project
  • Give information about the chosen organisation, including mission, vision and values
  • Define the parameters of the project
  • Discuss about the systems (e.g. KMS, HR and other) you will establish to gather and store information that will be needed to provide the Employee Assistance Program. Give details and examples.
  • How will you survey clients (e.g. method and why) to determine their level of satisfaction? Give details and examples.
  • How will you determine the feedback (criteria) that will be used for review processes? Give details and examples.
  • What (various types of) feedback will you collect and how will it be analysed (e.g. quantitative / qualitative) to allow you to recommend changes to the service delivery? Give details and examples.
  • How will you obtain approval (e.g. what processes / methods) from appropriate managers to variations to the service delivery?
  • How will you support the changes across the organisation (e.g. information provision / awareness campaigns)? Give details and examples.
  • Give references in each section of the project, where required.
  • Closing of project
  • Obtain necessary approval from any concerned party. Draft the approval process template.

Ensure that you will,

  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • If you are completing your Assessment on an activity in your own business, you must provide copies of all related documents and ensure that it is of sufficient scope for your Assessor to assess. Prior to do that, you must obtain your assessor approval. Acceptable related documents are; human resources plan, the organisational industrial relation policies and procedure, review documents for equal employment opportunities, anti- discrimination, policies and procedures for unfair dismissal, bullying and harassment, professional development and any other forms of relevant human resource services documents as agreed with assessor.
  • If you use your own organisation, you MUST include details of the human resource program that you intend to implement, all the related strategic documents from which you drew information, and any other documents to which you refer for the use of your Assessor.
  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • As other assessments, this task will require substantial research. Specifically, this requires an internet search to find the information and for you put this into your own words to avoid plagiarism. If you are quoting from a source, make sure that you reference this properly using one of the referencing systems e.g. the Author-Date or Citation system.
  • Any modifications or amendments must be given to students in writing.

Task 5 – Theory Questions: Manage the Integration of Business Ethics in Human Resources Practices

Assessment Instructions

  • Before you commence your Assessment, ensure that you have good knowledge of the subject, have thoroughly read Learners Resource, and clearly understand the Assessment requirements and the expectations of the Assessor.
  • You may be required to demonstrate knowledge and skills which may be difficult for the Assessor to witness. If so, an Evidence Record is supplied which will allow the knowledge or skill to be verified by at least one third party, and preferably two or more. These witnesses would usually be current or recent supervisors or your Assessor.
  • Explanations are given for each Task. If you have any questions, consult with your Assessor.
  • Any modifications/changes or amendments to this assessment should obtained in writing from your assessor. Your assessor may need to organise any additional documents or assessment in order to accommodate any given individual need and workplace requirements, if learners chose to work on his/her own simulated or real workplace based scenario. Any variation must be agreed by assessor in writing.
  • Records must be kept of all aspects of the Assessment in your Learner Pack.
  • The assessment tasks may be answered using your business, the simulated business or a mixture of both as instructed by your Assessor.

Questions:

A

How will you ensure that your personal behaviour is consistently ethical and reflects the values of the organisation (e.g. self-evaluation 360-dgree feedback)? Give details and examples.

B

How will you ensure that the Code of Conduct is observed across the organisation and that its expectations are incorporated in the human resources policies and practices (e.g. awareness raising, observation etc.)? Give details and examples.

C

How will you ensure that confidentiality is maintained in relation to all human resources information (privacy agreements / technological solutions)? Give details and examples.

D

How will you manage any unethical behaviour (e.g. monitoring, performance management)? Give details and examples.

E

How will you ensure that personnel responsible for human resources function are clear about the ethical expectations of their behaviour (assessment)? Give details and examples.

Ensure that you will,

  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • If you are completing your Assessment on an activity in your own business, you must provide copies of all related documents and ensure that it is of sufficient scope for your Assessor to assess. Prior to do that, you must obtain your assessor approval. Acceptable related documents are; human resources plan, the organisational industrial relation policies and procedure, review documents for equal employment opportunities, anti- discrimination, policies and procedures for unfair dismissal, bullying and harassment, professional development and any other forms of relevant human resource services documents as agreed with assessor.
  • If you use your own organisation, you MUST include details of the human resource program that you intend to implement, all the related strategic documents from which you drew information, and any other documents to which you refer for the use of your Assessor.
  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • As other assessments, this task will require substantial research. Specifically, this requires an internet search to find the information and for you put this into your own words to avoid plagiarism. If you are quoting from a source, make sure that you reference this properly using one of the referencing systems e.g. the Author-Date or Citation system.
  • Any modifications or amendments must be given to students in writing.

Task 6 - Class Test

Assessment Instructions

It is compulsory class test for all the learners/student. Test will be conducted on the day prescribed by your trainer/assessor.

Further Instructions about the test day and any relevant information will be given in class during a regular class session.

Follow the instructions will be given on the Test day:

  • You must use either a BLUE or BLACK pen.
  • The invigilator can explain the test instructions to the students, but no assistance in answering the questions will be given.
  • Question in this test consist of statement and/or paragraph, you are subject to choose either between True or False.
  • Selecting both; true and false or not clearly defining/marking your choice that question might subject to mark as wrong.
  • The test provides an overview of the skills and knowledge you have gained throughout the unit to the assessor. You will be required to complete all questions and provide them to the invigilator.
  • Before you commence the written paper take time to read it through carefully. Do not hesitate to ask for help to the examiner/assessor by raising your hand and waiting for examiner to approach you, if you do not fully understand what is required of you.

If required in this task, please ensure that you will,

  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • If you are completing your Assessment on an activity in your own business, you must provide copies of all related documents and ensure that it is of sufficient scope for your Assessor to assess. Prior to do that, you must obtain your assessor approval. Acceptable related documents are; human resources plan, the organisational industrial relation policies and procedure, review documents for equal employment opportunities, anti- discrimination, policies and procedures for unfair dismissal, bullying and harassment, professional development and any other forms of relevant human resource services documents as agreed with assessor.
  • If you use your own organisation, you MUST include details of the human resource program that you intend to implement, all the related strategic documents from which you drew information, and any other documents to which you refer for the use of your Assessor.
  • The resources required for this assessment task are, access to a computer with internet connection, MS Word software, stationary to make notes, login access detail or access code for Bounce Fitness (if using Bounce Fitness).
  • As other assessments, this task will require substantial research. Specifically, this requires an internet search to find the information and for you put this into your own words to avoid plagiarism. If you are quoting from a source, make sure that you reference this properly using one of the referencing systems e.g. the Author-Date or Citation system.
  • Any modifications or amendments must be given to students in writing.
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