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BSBLDR601 Lead and Manage Organisational Change Task 1

Unit Title: Lead and manage organisational change

Unit Code: BSBLDR601

Assessment Task 1

Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this assessment task about?

This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

· events or trends that may impact on the achievement of organisational objectives

· existing policies and practices to guide organisational change

· methods for conducting cost-benefit analysis for high priority change requirements and opportunities

· methods for conducting risk analysis, including barriers to change and relevant mitigation strategies

· content of communication and education plans, including:

· promotion of benefits of organisational change

· change management processes or cycles and strategies for communicating and embedding change

· organisational behaviour and how the external environment can impact on change strategies

· components of a change management project plan.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?

· submit your answers to the questions within the set timeframe,

· answer all questions as instructed,

· answer all questions using your own words and reference any sources appropriately,

· all questions must be answered satisfactorily.

It is advisable to:

· review the questions carefully,

· answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

· further research the topics addressed in each question.


You must submit to GOALS the

· assessment coversheet,

· answers to all questions,

· references.

Resources and equipment

• computer with Internet access,

• access to Microsoft Office suites or similar software,

• learning material.

Answer all the questions below:

Question 1

List and outline four (4) events or trends that may impact on the achievement of organisational objectives.

Event or trend


(30-50 words/event or trends)

Question 2

Consider the policies and procedures provided for the assessment scenario in Task 2. You will find them in a separate folder.

Select three (3) policies and practices and explain how they guide organisational change.

Policies and Practices


(40-80 words/ policies and practices)

Question 3

Explain how to conduct a cost-benefit analysis for high priority change requirements and opportunities.

(50-100 words)

Cost–benefit analysis (CBA) is a systematic approach to estimating the strengths and weaknesses of alternatives that satisfy transactions, activities or functional requirements for a business.

Applying change management on a project is not free. It takes time, energy and resources. The primary cost components of change management include:

· Change management resource costs - Salary and compensation for change management practitioners

· Training costs - Design, development, delivery and materials

· Communications costs - Design, development, delivery and materials

In addition to these primary cost components which were identified most frequently, there were several secondary cost components identified by study participants including:

· Consultant costs

· General expenses

· Event costs (workshops, group meetings, "lunch and learn" events, road shows and town hall meetings)

· Change management materials

· Reinforcement and recognition costs

Question 4

Explain how to conduct risk management from risk identification to risk treatment.

(80-120 words)

Question 5

Outline the content of communication and education plan when implementing organisational change. Include promotion of benefits of organisational change in your answer.


Content outline

(50-100 words/plan)



Question 6

Company X is a successful restaurant operating in Sydney. They have decided to strengthen their vegan menu choices and give their establishment a clear direction to become a leader in modern vegan cuisine.

  • Describe the change management process approach from change identification to implementation that company X will have to follow.
  • Describe how company X could communicate and embed the change at all levels of the organisation.

(100-150 words)

Question 7

Select and outline three (3) theories of organisational behaviour and dynamics that are relevant to the planning and implementation of organisational change.


Outline (40-80 words/theory)

Question 8

Explain why and how the internal and external business environment can impact on change strategies.

Provide a practical example using Company X from question 6.

(80-120 words)

Question 9

List and describe four (4) components of a change management project plan.


Description (40-80 words/component)

Question 10

List four (4) barriers to change.

For each barrier that you have listed, outline possible strategies to overcome the barrier.

Barrier to change

Strategy to overcome the barrier (30-50 words/barrier)

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