Bsbwor501: Work Priorities & Assessment Answer

IAH267

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Module description

This module describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

Learning outcomes
Upon successful completion of this module, students will be able to:
1. use business technology to create and use systems and processes to organise and prioritise tasks and commitments
2. measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
3. maintain an appropriate work-life balance to manage personal health and stress
4. participate in networks
5. develop a personal development plan which includes career objectives and an action plan
6. develop new skills

Teaching program
This module consists of seventy (40) hours of class. Seven (4) hours per week for one term of ten (10) weeks. Each week will consist of five (3) hours of lectures, two (1) hours of tutorials.

Course requirements
To be assessed as competent for this unit of competency you must be able to do the following:
1. Demonstrate understanding of all learning outcomes
2. Successfully complete and submit all assessment tasks as requested

Assessment Task 1: Class Activities

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details.

Performance objective
The candidate will demonstrate the ability to complete activities relating to the course material over the period of the course delivery

Assessment description
Using the scenario information and associated activities supplied, the candidate will complete daily and weekly activities

Procedure
1. Using the information provided below, complete the activities as and when directed by your trainer.
2. Maintain all documents in an orderly manner, clearly named and dated.

Specifications
1. You must provide:
A. All activities as directed in an orderly manner in a clearly named and marked folder

Your assessor will be looking for:
1. completed documentation
2. demonstration that you neatly and fully completed all tasks

Activity 2 – Satisfaction Circle
Draw a spider graph of your life at the moment. This is your satisfaction circle and will help you identify some areas for goal setting. Where the lines meet is 0 and the outside is 10. Place a dot on each line to represent a score from 0 to 10, and then join the dots to form a spider web. You may wish to add other lines to the graph such as study or sport. The areas where your spiders web is closest to the middle are areas in which you might set some goals

Scenario: Jasmina’s 360o feedback review

Jasmina is a project manager at a busy multimedia company. Her team have several large and complex projects that they are working on with local, national and international clients. Jasmina’s performance appraisal is coming up and her human resources manager, Bob conducts a 360o

feedback review of Jasmina’s performance.
Bob asks the following parties to complete a survey about Jasmina’s performance: the organisation’s chief executive officer, three of Jasmina’s team, a member of the organisation’s sales staff, a member of their administration staff, two contacts with clients she is coordinating projects for and an instructional designer and editor who work for the company as subcontractors.

Bob customises the organisation’s existing survey, so that it is appropriate for someone at Jasmina’s frontline management level. Questions on the survey are designed to determine Jasmina’s performance in demonstrating interpersonal skills, customer focus, innovation, leadership, team support, developing relationships/networks, meeting deadlines and quality assurance.

Bob briefs Jasmina on the process, being careful to stress that it is a common procedure within the organisation and that it is not going to result in her being fired or demoted. He assures her that its purpose is just so that she can gain insight into her strengths and weaknesses. After a week, Bob arranges a meeting with Jasmina. Together they review the feedback he has collected, identify three areas for Jasmina to target and discuss ways they can be improved.
360o feedback review
Research the review process
Write a summary identifying the strengths of Bob’s feedback process.
Include ways in which Bob needs to improve the review process, to ensure it is properly
implemented and that all parties engage with, and benefit from it.

Assessment Task 2: Manage personal work priorities

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

Submit this document with any required evidence attached. See specifications below for details.

Performance objective
The candidate will demonstrate the ability to establish personal work goals. The candidate will also demonstrate the ability to set and meet work priorities.

Assessment description
Using a position description, you will set work goals and prioritise work goals. You will then develop two work plans to achieve two work goals. You are required to keep a journal containing your reflections on and explanation of the process of managing work priorities.

Procedure
1. Review the job description and the organisation’s business plans, business goals, policies and procedures. In your journal, provide a list of the organisation’s policies, procedures and plans that will inform team and personal goal setting.

2. Based on the job description and following your organisation’s business plans, goals, and applicable policies and procedures, establish four to five goals (including both personal and team goals). In your journal, describe how and why you established goals. Explain the value of personal and team goal-setting in an organisation.

3. Develop KPIs to measure performance related to work goals.

In your journal, describe:
a. How the KPIs will be used to measure goal-related performance.
b. How you will maintain performance under varying conditions and contingencies. Give specific examples.
c. How, given your own personal strengths and weaknesses, you will capitalise on or minimise the effect of these personal traits in your work plans.
4. Consider a range of activities to advance work goals. Prioritise possible activities. Choose two work goals to develop work plans for. In your journal, describe the process you undertook to prioritise activities. Describe competing demands and how you plan to manage these to achieve goals.

5. Referring to the template provided in Appendix 1 as an example, use Microsoft Word to develop two work plans to achieve the two goals you have prioritised. In your journal, describe the process of developing your plans to manage work priorities. Describe how you have used the plans to manage time efficiently.

6. In your journal, describe:
a. How you will ensure you serve as a positive role model through work planning and organisation. Give examples. Describe how your work plans serve as examples to follow in your workplace.
b. How you will maintain appropriate work–life balance, manage stress and maintain health.

7. Submit your position description, work plans and journal to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.

Specifications
You must provide:
● two work plans produced using Microsoft Word
● a journal.

Your assessor will be looking for:
● use of literacy skills to interpret written job descriptions, business plans, policies and procedures, etc.
● use of organisational skills to set and achieve priorities
● application of principles and techniques of performance measurement:

1. identification of personal behaviour to assist in managing work priorities and work–life balance
2. goal setting
3. time management

● application of organisational policy, plans or procedures to setting or planning the achievement of work goals
● application of knowledge of work practices to improve personal performance

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.

Performance objective
The candidate will demonstrate the skills and knowledge required to develop and maintain professional competence.

Assessment description
You will develop a professional development plan with career objectives and an action plan. To assist in the development of your plan, you are required to seek feedback on your professional competency. You are required to keep a journal containing your refection on, and explanation of, the process of planning professional development
Procedure

1. Assess your personal knowledge and skills against competency standards such as enterprise specific competencies or nationally endorsed units of competency. In your journal, describe the process you undertook to assess your professional competency.

2. Meet with two people who are familiar with your work and can assess aspects of your professional competency, such as employees, colleagues, clients or supervisors to seek feedback on your work performance. Take notes to submit as evidence of your meeting. In your journal, describe the meeting, and the questioning and active listening techniques you used to elicit the feedback.

3. Using the template provided in Appendix 1, develop a professional development plan. You should include:
a. development opportunities, such as training; include opportunities to undertake within one year and within five years
b. new skills you aim to acquire to achieve or maintain a competitive edge
c. planned participation in networks or professional associations to enhance professional development
d. timeframes in which to achieve development opportunities, new skills, participation in networks

In your journal, you should discuss:
a. how you analysed and applied feedback to your professional
b. development plan
c. the process you undertook to identify, evaluate and select the development opportunities included in your professional development plan – discuss learning styles and application to your planning
d. new skills you plan to acquire – explain how acquiring these skills will provide a competitive edge
e. examples of networking you have undertaken or are currently undertaking to enhance knowledge, skills or work relationships
f. how these plans align to relevant organisational policies and procedures and how they align to organisational goals and your work role

4. Submit your professional development plan, feedback notes and journal to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.

Specifications
You must provide:
1. a professional development plan
2. meeting notes
3. a journal.

Your assessor will be looking for:
1. communication skills to receive, analyse and report on feedback
2. application of principles and techniques of planning professional development
3. knowledge of management development opportunities
4. knowledge of types of learning styles and application to professional development planning