CHCCCS007 Develop and implement service programs

CHC52015 Diploma of Community Services

ASSESSMENT TASK 1 – QUESTIONING

Questions:

1. What are the benefits of developing a plan for consumer participation and engagement? Name two (2) benefits.
2. Who could you involve when you are developing your consumer participation and engagement plan? Name three (3) groups of people and provide a brief explanation of your choices.
3. In what ways can you help develop consumer engagement? Give three (3) examples.
4. Name (two) 2 legal matters you should consider when investigating the needs of individuals and note why they are important.
5. People from different cultures may have different needs. Name three (3) specific demands that can influence the needs of individuals?
6. When working with different people in a Community Services, what values should you adopt and what legislation should you follow? Obtain the values for Community Services from the appropriate source (note the source in your answer) and give five (5) examples of legislation.
7. There are many possible barriers regarding consumer participation? Give three (3) examples of these.
8. There are steps to follow to analyse and overcome a potential barrier. Write down the seven (7) steps and explain each step in your own words.
9. What is monitoring? Describe in your own words.
10. Identify three (3) matters to consider when monitoring.
11. How might you collect or receive client feedback?
12. Describe in your own words why you might need to consult and collaborate with other services.
13. Provide five (5) examples of services and networks you may need to connect with when working in Community services.
14. Give three (3) reasons when you may use the referral process.
15. Provide five (5) examples of the specific matters you could evaluate, when you are evaluating service delivery? Explain why they are important.
16. What potential issues or conflicts might there be for each of the matters you named at question 1?
17. Explain in your own words what a stakeholder is and what is the difference between internal and external stakeholders.
18. Identify four (4) potential stakeholders for Community services organisations and state if they are internal or external.
19. Identify three (3) methods that you can use to facilitate input from stakeholders and give an example for each method.
20. Explain, in your own words, four (4) potential benefits of involving people in management processes.
21. How might you involve people in the management processes for your program?
22. What individual rights and other needs or differences should you consider in the planning process? Give three (3) examples of rights and three (3) examples of other needs / differences.
23. What is the duty of care based on?
24. In your own words, explain what internal and external services are?
25. In your own words, provide two (2) examples of what the benefits are of assessing resource requirements?
26. When should you assess resource requirements?
27. In your own words, identify the benefit of having support systems and procedures in place?
28. What should be considered in the creation of a support system, policy or procedure? Name three(3) matters and explain each in your own words.
29. Name four (4) principles or mechanisms which should be involved in service evaluation.
30. Before you evaluate your service, you should ask yourself questions that you want your evaluation to answer. What six (6) questions should you consider when performing an evaluation?
31. Identify and briefly explain the ways you can you document priorities and responsibilities.
32. Provide three (3) examples and an explanation why the matters you should communicate to staff and stakeholders are important.
• Understanding the strategy
• Requirements and planning
• Resources and commitment
• Responsibility and communication
• Training and support
• Teamwork
33. Name the four (4) of the benefits of communicating with stakeholders.
34. Identify and list a minimum of eight (8) methods of how you communicate with stakeholders.
35. Provide three (3) examples and in your own words state what management should include in employee training to make it successful and why these matters are important.
36. Provide a well-made job description with roles and responsibilities
• Provide training
• Inform employees of the knowledge, abilities and skills they will need in the future
• Look to teach from everyday activities
• Guide and support staff
37. List four (4) questions employees should be asking about their role.
38. Identify and list six (6) questions should you ask when monitoring.
39. Explain in your own words how monitoring should be performed and what should be considered.
40. Explain in your own words and provide two (2) reasons for using user feedback.
41. Provide three (3) examples of the methods used to gather feedback.
42. How can you check if service delivery is effective?
43. Identify four (4) common problems in addressing the needs of service users.
44. Give four (4) reasons for maintaining relevant program and service delivery documentation?
45. Explain in your own words the benefit of a well organised documentation system.
46. Name four (4) benefits of program assessment.
47. Name three (3) matters and provide a brief explanation of each of what should be considered during assessment.
48. Name two (2) matters you should consider before you seek and evaluate feedback. In your own words, state why they should be considered.
49. What and why would be the most appropriate method to gather feedback for your program?
50. Give two (2) examples of assessment reflection questions and explain each question.
51. Based on the answers to your questions,what changes could you consider making?

ASSESSMENT TASK 2 – PROJECT

Part 1: Develop a community service program relevant to your community and in discussion with your trainer.  The program will identify and provide suggestions to address issues in your community.  The following is to be considered: 

1. Identify a problem or issue which is prevalent in your / the community.
2. Describe the vision for the community on the identified problem
3. State the mission (the what and why)
4. State the objectives (how much of what you want to accomplish by when)
5. Identify the strategies (how things will be accomplished)
6. Indicate how you will use the strategic plan.

Part 2: Present your program to your peers. Choose the order by considering the following points.  Document the order you chose. 

1. Which changes need to be completed before others can? Some changes may require other changes and relationships to be established.
2. Which changes are easier or quicker to bring about? Could completing them give the organisation's membership a sense of success and provide the organisation with much needed media exposure?
3. Which changes are the most important or key to the initiative's objectives?
4. Which changes would inspire and encourage participants and build credibility within the community?
5. Identify / consultation with services / networks to address needs of the community
6. How are you including feedback received as part of your implementation process?

ASSESSMENT TASK 3 - WORK PLACEMENT

Prior to attending work placement, you will be issued with a work placement booklet.  This will outline:

• the roles and responsibilities of you (the student), the SCEI workplace supervisor and host   organisation
• the skills you will be observed and assessed performing o assessment tasks to complete prior to work placement and during work placement.

Please refer to the work placement book for assessment to be completed while on placement.

ASSESSMENT TASK 4 – WORK PLACEMENT

REFLECTIVE REPORT

Write a report detailing and explaining how your workplace engages consumers and develops, implements, monitors and evaluates service programs. 

This report / essay should refer to placement experience and interaction in researching individual/group issues of a community and engaging with individuals and/or groups.

Your report should include:

1. What are specific community needs and priorities for your workplace? How did you investigate this?
2. What are the needs and priorities of stakeholders of your organisation? How did you investigate this?
3. What are specific means of engagement with the community in your placement? Why and how were these selected?
4. What are the details of any training, resource management and procedural systems for community engagement put in place in your workplace?
5. Explain what work you perform in your placement (specifically concerning engaging consumers and developing service programs) and how a consistent standard is maintained.
6. What barriers, issues or problems concerning consumer engagement are encountered in your workplace and how are they addressed?
7. Explain how your work fits into supportive frameworks (such as legal frameworks) and which other organisations and programs are included.
8. Explain how appropriate evaluation and monitoring of work is performed, including stakeholder engagement and feedback.