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Communication In Relation To The Assessment Answer


Question 1

Choose and explain how one system, policy or procedure can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking or conflict resolution. (300 words)

Question 2

Describe communication techniques leaders can use to initiate networking conversations, including requests for help. 

Question 3

Outline one relevant piece of legislation from any level of government that affects business operation, especially in regard to work health and safety (WHS), environmental issues, equal opportunity, industrial relations and anti-discrimination and explain how these are relevant to managing effective workplace relationships. (170–200 words)

Project 1

You are a manager of a team of workers. You have come to realise that you have poor workplace relationships with those workers and that workers have poor relationships with each other. Describe what you could do to improve these relationships to ensure that morale improves, productivity increases and a sense of teamwork is developed. Make sure you explain why effective workplace relationships are necessary.

You will need to discuss:

communication in relation to the achievement of work responsibilities


the resolution of issues raised by workers

the cultural diversity of workers


winning the trust and confidence of workers

interpersonal communication styles


the management of conflict

any relevant legislation

Use examples in your response wherever possible.

Whilst you can use materials presented in this unit, you will need to demonstrate that you have conducted your own research. Make sure you reference any sources used in your response.

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