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Hrm11121 Action Learning In Organisation Assessment Answer

Question:

 

Tanshe Care services on the other hand aims to provide reliable and high-quality person-centered care. Our staff are trained in house to deliver the highest possible quality and flexible approach to individual needs. All our staff receive both initial induction training and ongoing updates.

 

All staff undergo a rigorous recruitment procedure which includes PVG check and an interview to ensure they meet tanshe Care service’s core values prior to engagement. In addition, our staff areb in uniform and carry a personal identification card with their photo on it. Tanshe care services provides the following services:

 

  • Care at home,

  • Respect and companionship,

  • Personal Hygiene

  • Administration of Drugs

  • Food and drink preparation

  • Housework

  • Shopping

  • Rehabilitation

  • 24hr Live-in care

  • Waking or sleepover

  • Domestics Services

 

Tanshe ltd is composed of: A director
(CEO), Registered Nurse Manager, Quality Assurance Manager, Administrator, Finance Manager, Care Workers, Chefs, Domestic Assistants, Kitchen porters and the registered Nurses.

 

The table below presents weekly summary work done during my six week placement.

 

WEEK ONE

What tasks did you carry out this week?

 

 

 

We were tasked to study the organisation's GDPR policy document and make an adjustment if necessary. After critical analysis recommendations were made

Identify what new competency or skill you learnt this week?

 

Privacy and Confidentiality Management

What part of the week did you find most challenging and why?

 

Learning a new workflow and understanding the new role

WEEK 2

What tasks did you carry out this week?

 

 

 

Created protocols for coronavirus information sheet and developed an action plan after identification of the following risks:

  1. The need for paper disposable hand towels

  2. The need for appropriate disposal receptacle for used paper towels

  3. Need for staff training e.g hand washing,

developed user info-graphics for hand washing placed in appropriate places

 

Identify what new competency or skill you learnt this week?

 

  1. Staff development

  2. Team research

  3. Interview skills

  4. Compliance and Quality assurance

  5. Communication and importance of feedback

 

What part of the week did you find most challenging and why?

 

Using my personal computer and hotspot for research.

WEEK3

 

What tasks did you carry out this week?

 

 

 

Supervision

  • Recruitment Interview References Compliance Documentation

  • Compliance

  • Recording – Communication

  • Input on matrix – data input

  • Quality Assurance

Identify what new competency or skill you learnt this week?

 

Motivational Skills

  • Complaints procedures – used scenarios for training purposes and to motivate new recruits. Leading by example!!

  • The importance of team work and consistency.

What part of the week did you find most challenging and why?

 

Using my personal computer and hotspot for research.

  • System malfunction and information conflicted

WEEK FOUR

What tasks did you carry out this week?

 

 

 

  • Compliance

  • Recording

  • Training

  • Quality Assurance

Identify what new competency or skill you learnt this week?

 

  • Interpersonal Skills

  • Ability to understand and follow policies and procedures

What part of the week did you find most challenging and why?

 

Movement Restrictions due to Coronavirus

WEEK FIVE

What tasks did you carry out this week?

 

 

 

  • Compliance

  • Recording – Communication

  • Quality Assurance

  • Assist clients home residents with personal care tasks

  • Observe, monitor and record clients home resident's physical and emotional well-being, and promptly report any changes

  • Encourage clients home residents to participate in social and recreational activities.

Encourage staff to take online trainings available

Identify what new competency or skill you learnt this week?

 

 

  • The importance of team work and consistency.

What part of the week did you find most challenging and why?

 

  • Movement restriction due to coronavirus pandemic

Bus times disruption

WEEK SIX

What tasks did you carry out this week?

 

 

 

  • Compliance

  • Recording – Communication

  • Quality Assurance

  • Assist clients home residents with personal care tasks

  • Observe, monitor and record clients home resident's physical and emotional well-being, and promptly report any changes

  • Encourage clients home residents to participate in social and recreational activities.

Identify what new competency or skill you learnt this week?

 

  • The importance of team work and consistency.

  • Communication

What part of the week did you find most challenging and why?

 

  • Movement restriction due to coronavirus pandemic

  • Bus times disruption

 

 

Note: I worked under the supervision of the quality Assurance manager. I am studying MBA ‘leadership’ practice. Please I would appreciate if you dwell on leadership. Many thanks

 



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