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ICTICT501 Research and review hardware technology options for organisations Assessment 1

ICTICT501 Research and review hardware technology options for organisations

ASSESSMENT 1 (Unit Knowledge Test)

Instructions:

  • This is an individual assessment.
  • The purpose of this assessment task is to assess the students’ knowledge essential to connect network hardware devices, mainly personal computers (PCs), to an internet gateway.
  • To make full and satisfactory responses you should consult a range of learning resources, other information such as handouts and textbooks, learners’ resources and slides.
  • All questions must be answered in order to gain competency for this assessment.
  • You may attach a separate sheet if required.
  • You must include the following particulars in the footer section of each page of the attached sheets:
    • Student ID or Student Name
    • Unit ID or Unit Code
    • Course ID or Course Code
    • Trainer and assessor name
    • Page numbers
  • You must staple the loose sheets together along with the cover page.
  • You must attach the loose sheets chronologically as per the page numbers.
  • Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.

Resources required to complete the assessment task:

  • Computer
  • Internet
  • MS Word
  • Printer or e-printer
  • Adobe acrobat/reader
  • Learning management system

Questions:

Question 1. Briefly describe and explain the following:

  1. Technology’s impact on the organisation’s business planning processes
  2. Organisation needs for the technology for the future development
  3. Business planning processes related to researching technology

Answer each in 100-150 words.

Question 2. Discuss the socio-economic factors that vendors will be evaluated on? Write about 40-50 words.

Question 3. Answer the following questions.

3A) What do you mean by the term strategic objectives or goals to meet client business needs? Answer in 70-100 words.

3B) Explain the concept of the IT strategic plan and how client business needs can be satisfied by the provision of information and communications technology (ICT) products and services. Answer in about 100-120 words

Question 4. Outline and explain the following current business practices in preparing reports.

  1. Vendor management systems and tools
  2. Vendor management process

Write in about 100-150 words.

Question 5. What are the five steps to select the best vendor for any organisation? Answer in 200-300 words.

Question 6. Describe the following terms:

  1. What is the purpose of having general hardware standards in the organisation? Write in about 100-120 words.
  2. What are the general principles for regulating the emerging standards? Write in about 150-200 words.

Question 7. What do you understand by the term “Testing Cabling infrastructure”? Write in about 80-100 words.

Question 8. What do you understand by the term “System Stress test”? Write in about 100-150 words.

Question 9. Describe the concept of Change Control and Configuration Management Principles for Hardware. Write in about 200-250 words.

Question 10. What are the different sources of information for collecting information about the vendors and suppliers? Write in about 200-250 words.

Question 11. List all the possible project risks associated with identified hardware. Write in about 100-150 words.

Question 12. Describe the following terms in context to organisational strategic goals:

  1. Physical infrastructure
  2. Financial parameters

Write in about 100-150 words.

Question 13. Explain the current business practices in preparing the reports such as ICT hardware technology options comparison guide? Answer in 150-200 words.

Question 14. Briefly explain two (2) internal and two (2) external ICT sources of information?

Question 15. What are the general features and capabilities of current industry accepted hardware, cabling and software products? Identify and explain three features and capabilities in 250-300 words.

Question 16. What are the emerging trends and product design for industry accepted hardware, cabling and software products? Answer in 100-150 words.

Question 17. Explain equipment performance benchmarking in your own 150-200 words.

Question 18. What are the industry networks, key individuals and organisations within the ICT industry? Identify and explain two of them for each.

Question 19. Explain information gathering techniques in researching and reviewing hardware technology options for organisations in your own 100-150 words.

Question 20. What are the quality assurance practices to promote research and review processes in an ICT environment? List eight (8).

Question 21. Answer the following questions regarding identifying the vendor product directions:

21.1. What are the considerations you must have regarding accessing and security of the hardware products? Mention two (2).

21.2. What are next generation networks, explain in your own 100-150 words.

21.3. Explain either self-configuring asymmetric digital subscriber line (ADSL) or cable modem-router-switch for the small office/home office (SOHO) market in your own 100-150 words.

21.4. What are “IEEE wireless standards”, explain in your own 150-250 words.

ICTICT501 Research and review hardware technology options for organisations

ASSESSMENT 2 (Unit Project)

Assessment Task 2 - Unit Project (UP)

Instructions to complete this assessment task:

  • This assessment task requires you to install, manage and configure the desktop.
  • This assessment task requires you to assume/ take on the role of a Network Support Officer at the organization given in the case study.
  • You must carefully analyse the case study and scenarios provide to attempt these activities.
  • You must follow organisational policies and procedures and security plan when attempting these activities.
  • You must document their responses in the provided template.
  • You must write their responses within the given word limit. Trainer/assessor will assess your performance as per the performance criteria and checklist provided.
  • You may attach additional pages.
  • You must include the following in the footer section of each page of the attached sheets:
    • Student ID or Student Name
    • Unit ID or Unit Code
    • Course ID or Course Code
    • Trainer and assessor name
    • Page numbers
  • You must staple the loose sheets together along with the cover page.
  • You must attach the loose sheets chronologically as per the page numbers.
  • Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct
  • The premise of the project must be closely related to the previous assessment task.
  • This submission must be well presented and follow the guidelines and instructions provided.
  • Please follow the format as indicated in the template section below.
  • One of the most important steps that you can take: proofread your
  • Appropriate citations are required.
  • All RTO policies are in effect, including the plagiarism policy.

Resources required to complete the assessment task:

  • Computer
  • Internet
  • MS Word
  • Printer or e-printer
  • Printer or e-printer
  • Use of hardware and software currently used in industry
  • Client requirements documentation
  • Vendor specifications.

Project Task:

This assessment task has following four activities:

  • Activity 1: Meeting with client and IT Manager (analyse and plan approaches to technical problems and management requirements)
  • Activity 2: Prepare a report regarding the emerging technological solutions to client problems (access and convey conceptual information regarding emerging technology in relation to organisational needs)
  • Activity 3: Brief the client on the recommended technology options (evaluate information, using it to forecast for planning or research purposes and research vendors, suppliers and ICT industry specialists and recommend technology options)
  • Activity 4: Document findings in the report

You must carefully analyse the case study and scenarios provided before attempting these activities.

Case study:

Mountain Hardware Corporation is the second largest dealer-owned cooperative in the Melbourne. The co-op pools buying and promotions for its 5,100-local hardware, home center, and lumber stores located in all fifty of the Melbourne as well as in 65 foreign countries and territories. Mountain's emphasis on service and modern retailing techniques has helped locally owned and operated Mountain retail stores confront intense competition from such home improvement powerhouses as Home Depot and Builders Square.

Roger working as a help desk technician officer and his responsibilities includes:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Charles is working as an IT manager and his responsibilities includes:

  • Develop and maintain clients’ products as per organization policies.
  • Design and implement strategies to organize Electronics Hardware Engineering Group to ensure maximum output.
  • Monitor and prepare reports for all R&D activities associate with Electronics Hardware development.
  • Prepare Hardware schedules for various development projects.
  • Develop and implement strategies to improve products for better yield and reliability.
  • Collaborate with Engineering Department to transform new product design into mass production.
  • Provide assistance to Manufacturing, Engineering and Quality departments and prepare reports for any defects.

Mountain has the following IT infrastructure:

  • Windows server 2016
  • Windows 10 for workstation
  • DELL computer
  • All the computer has minimum 4 GB RAM, 500 HDD and Core I5 processor.
  • LAN (2 switches, 2 router)
  • WAN (1 router)
  • Wireless network (Wi-Fi for all the staff, students and visitors, 3 access points)

Scenario:

Technical problems:

  • Integration issues-The newer released versions of software are not compatible with the existing hardware
  • Poor data backup options
  • Insufficient power protection
  • Lack of security

Client requirements:

Your IT manager wants you to analyse and plan the client technical problems and management requirements. He also wants you to recommend the emerging technology options in accordance with the organisation needs.

You need to find out the technical problems, requirements, their respective technological solutions and document them in a report.

Organisation policies and procedures:

Mountain’s policies and procedures:

  • Acceptable Use of Technology: Guidelines for the use of computers, fax machines, telephones, internet, email, and voicemail and the consequences for misuse.
  • Security: Guidelines for passwords, levels of access to the network, virus protection, confidentiality, and the usage of data.
  • Disaster Recovery: Guidelines for data recovery in the event of a disaster, and data backup methods.
  • Technology Standards: Guidelines to determine the type of software, hardware, and systems will be purchased and used at the company, including those that are prohibited.
  • Network Set up and Documentation: Guidelines regarding how the network is configured, how to add new employees to the network, permission levels for employees, and licensing of software.
  • IT Services: Guidelines to determine how technology needs and problems will be addressed, who in the organization is responsible for employee technical support, maintenance, installation, and long-term technology planning.

Activity 1: Meeting with client and IT Manager

You need to read and understand the given scenario to perform the activity.

In this activity, you need to analyse and plan approaches to the client technical problems and management requirements. You also need to collect the relevant hardware and software from the IT manager. You also need to review the projects risks associated with the existing hardware technology.

You will act as a Roger (help desk technician) and confirm the client (IT manager requirements).Your trainer will act as a Charles (IT manager) and need to provide all the hardware, software and different resources to complete the project.

Minutes of Meeting

Meeting Objective:

Attendees:

Venue:

Date:

No

Points Discussed

Actions Suggested

Target Date

Activity 2: Prepare a report regarding the emerging technological solutions to client problems

This activity is continuing from the previous activity.

In this activity you need to prepare a report based on the given scenario and the activity 1.

You need to complete the given template to complete this activity.

In this report you need to include:

  • Assess the risks when upgrading the IT systems
  • Planning the approaches to satisfy the management requirements
  • Evaluating the technological solutions

Word limit (600-700 words)

Assess the risks when upgrading the IT systems

Assess the risks when upgrading the IT systems

Planning the approaches to satisfy the management requirements

Evaluating the technological solutions

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