Mg5594 Knowledge Management Assessment Answer

Question:

Main Objective of the reassessment

You are required to explore the extent of innovation from the communication of knowledge within social media systems, i.e.

1) A critical REVIEW of the following article (max 2500 words excluding references); Al-Hawamdeh N, Hackney R A (2018) An Investigation of Knowledge Brokering During Service Encounters, Online Journal of Applied Knowledge Management

2) Formulate an analysis to position the paper in the wider context of ‘innovation’ and the opportunities for organisations to exploit Social Media in the respect Description of the reassessment

It is expected that an in-depth analysis is undertaken to determine the nature and extent of the issues and processes reported in the paper(s) with specific reference to the noted further research on the potential value of Social Media to exploit knowledge.

You may structure your RESIT report to include any relevant tables or diagrams with a suggested format as: nature of knowledge and how it may be managed, contextual analysis of social network provider (as identified within the article) and the issues relating to the exploitation of innovation - your review should reflect:

• Ability to identify diverse and high quality sources of information

• Demonstration of clear understanding and synthesise of the available information in order to gain an in-depth knowledge and understanding of the topic

• Ability to discuss complex information clearly and concisely, and to construct coherent and logical arguments.

• Ability to present your findings in a professional and well structured report format, including effective use of figures, tables, appendices and referencing (Harvard Style is required).

The assignment (2500 words – excluding references) relating to the topics of data, information, knowledge and innovation covers the following Learning Objectives:

Requirements

1. To critically discuss the nature and process of knowledge creation andinnovation within organisations

2. To critically evaluate how individual learning and organisational dynamics combine to engender innovation

3. To recognise the application of concepts and theories related to knowledge, innovation and broader social networking processesassociated with an emergent knowledge-based global economy

4. To apply concepts and theories to complex problems and practical situations based on logical analysis and empirical evidence

Academic Misconduct, Plagiarism and Collusion

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