Assessment Task 2 Plan and Manage Resource Acquisition

Milestone: Action and/or objective
(to achieve strategic aims of physical or human resourcing)

Date

Person responsible

Budget or resources
(where applicable)

Discuss with Technology Consultant and management team to identify the relevant factors to use for consideration in bidding process. Also identify the budget for bidding.

10 July 2013

External Consultant

- Hiring external consultant.

- Meeting room

- Time of technology consultant and management team

Request the quotation for bid price over the project from at least 3 website developers.

20 July 2013

- Purchasing Department

- CEO & Director

N/A

Arrange the bidding between 3 website developers and ensure that the bidding will follow the Procurement Policy of the company and ethical behavior and anti-discrimination manner as well as the relevant legislation

30 July 2013

- Purchasing Department

- CEO & Director

- CFO

- Managers

- Bidding place

- Time of manages and CEO

Select the most suitable website developer and gain approval from CEO as the budget is over $75,000

15 August 2013

- CEO

- Managers

N/A

Sign the contract and start implementing the website redevelopment process

31 August 2013

- CEO

- Managers

- Selected website developer

N/A

For completion by person verifying payment:

Date:

31 August 2013

Invoice date

28 August 2013

Payee name:

Innovative Technologies

Job/project number:

005

Project title:

BBQfun Website Redevelopment

Description of payment:

30% payment of the total cost ($90,000)

Payment amount: $ 27,000

£ ex. GST £ inc. GST

Riz Mehra

Pat Mifsud

Signature of person verifying payment

Signature of delegated manager

For completion by finance:

Account number

Account name

Amount

1254 45687 4568

Innovative Technologies Pty Ltd

$27,000

Total Payable:

$27,000

Approved:

Date:

Director:

Kim Chen

1 September 2013

CEO:

Pat Mifsud

1 September 2013

Finance manager:

Riz Mehra

1 September 2013

Milestone: Action and/or objective
(to achieve strategic aims of physical or human resourcing)

Date

Person responsible

Budget or resources (where applicable)

Discuss with HR Manager and each store manager to identify the skills and attributes required to choose the most suitable candidates. Must also ensure that the recruitment process will not breach any legislation such as anti-discrimination and privacy laws.

10 July 2013

External Consultant

- Hiring external consultant.

- Meeting room

- Time of all managers

Prepare job description and job advertisement and ensure that all details such as education, job duties, and qualifications are mentioned.

20 July 2013

- HR Manager

- External Consultant

- Hiring External Consultant

Place the job advertisement both internally and externally to maximize the amount of candidates and create the fair competition to get the best staff for this position.

30 July 2013

- HR Manager

- External Consultant

- Hiring External Consultant

- Internet and computer

- Job advertisement website

Receiving all applications for further consideration and conduct shortlisting process.

10 August 2013

- HR Department

N/A

Prepare the interview schedule but please make sure that all documents related to the interview which includes lists of questions form, checklist, and etc. are well prepared. Then contact the shortlisted candidates immediately for interview.

20 August 2013

- HR Department

- All relevant interview documents

- Staff to contact the selected applicants

Interview according to the schedule and conduct further checking with referees.

15 September 2013

- HR Department

- Interview room

- Interview documents

- Interviewers time

Select the most suitable candidates and provide the feedbacks to all candidates which includes the successful candidates, and unsuccessful candidates. Don’t forget to inform the report date and work starting date.

31 October 2013

- HR Manager

- External Consultant

- Hiring External Consultant

Maintain the good records of all relevant information from the interview and ensure that all information is protected under Privacy Policy and all IP requirements

10 November 2013

- HR Department

N/A

Planning aspect

Description

Time

1. Type of interview

Personal interview

2. Objectives

- To interview and identify if the applicants suitable with all requirements or not.

- To use the result of interview for online sales and customer service staff selection.

3. Approach and style

- Behavioral and informational interview

- Using formal but friendly approach to build rapport with interviewees.

4. Schedule

1^st applicant: 10:00 – 11:00 AM on 15 September 2013

2^nd applicant: 01:00 – 02:00 PM on 15 September 2013

5. Topics and questions

Opening Part

Self-introduction and greetings

Inform the objectives of this interview, to recruit the new online sales and customer service staff

Inform the timeline of the interview

Body

1) General questions about the duties of online sales and customer service staff

How long have you been working as the online sales and customer service staff?

Would you please describe your experience with online sales?

Have you ever attended any formal marketing and sales training?

If yes, please explain what you have learned.

Do you have any telephone and keyboarding skills?

Have you ever worked with CRM systems?

Would you please explain about the products of BBQ fun?

2) Behavioral questions

Have you ever experienced mistake at work? Explain how did you manage it?

How will you manage the customer complaints?

What interests you to work with our company?

Closing

Summarizing the major topics and the experiences and qualifications of candidate.

Maintain good relation and express appreciation.

Explain the next step of recruitment. Shortlisting, informing successful candidate and timeline of next steps.

Opening Part

- 5 minutes

Body

- 20 – 30 minutes

Closing

- 5 minutes

Candidate: Peter Dawes

Question

Ideal answer contains:

Number of possible points

Score

1) How long have you been working in online sales?

- 2 years

All

10

2) Would you please describe your experience with online sales?

- Exciting work

- Enthusiastic work

- Motivated work

2

8

3) Have you ever attended any formal marketing and sales training? If yes, please explain what you have learned.

- Yes, at least once a year.

- Sales and customer service skills

All

10

4) Do you have any telephone and keyboarding skills?

- Yes

- On daily basis

- Use to contact customers

All

10

5) Would you please explain about the products of BBQ fun?

- BBQ grills

- BBQ accessories

- BBQ Ingredients

- BBQ sauces

2

5

6) Have you ever experienced mistake at work? Explain how did you manage it?

- Yes, such as crowed customers and complaints.

- Attention to details

- Follow organsiational processes

All

10

7) What interests you to work with our company?

- Reputation

- Serve the best to customers

- Fast growing company

- Provide great welfare to staff

3

7

Total

60/70

Recommendation:

This candidate has most of our requirements and also the skills and attributes of

Marketing and sales formal training

Knowledge of BBWfun’s product line

Familiarity with CRM systems

Moreover, he has long experiences with online sales that will provide positive impact to our company.

Candidate: Sarah Fitcher

Question

Ideal answer contains:

Number of possible points

Score

1) How long have you been working in online sales?

- 2 years

0

0

2) Would you please describe your experience with online sales?

- Exciting work

- Enthusiastic work

- Motivated work

2

8

3) Have you ever attended any formal marketing and sales training? If yes, please explain what you have learned.

- Yes, at least once a year.

- Sales and customer service skills

0

0

4) Do you have any telephone and keyboarding skills?

- Yes

- On daily basis

- Use to contact customers

All

10

5) Would you please explain about the products of BBQ fun?

- BBQ grills

- BBQ accessories

- BBQ Ingredients

- BBQ sauces

All

10

6) Have you ever experienced mistake at work? Explain how did you manage it?

- Yes, such as crowed customers and complaints.

- Attention to details

- Follow organsiational processes

2

9

7) What interests you to work with our company?

- Reputation

- Serve the best to customers

- Fast growing company

- Provide great welfare to staff

2

5

Total

42/60

Recommendation:

This candidate still lacks of various required skills and attributes for this position such as the experience working with online sales and attending sales and marketing training. So, I would not recommend the company to hire this candidate.