Plan and Manage Resource Acquisition
Plan and Implement Physical Resourcing
Appendix 2: Action plan template
|
Milestone: Action and/or objective |
Date |
Person responsible |
Budget or resources |
|
Discuss with Technology Consultant and management team to identify the relevant factors to use for consideration in bidding process. Also identify the budget for bidding. |
10 July 2013 |
External Consultant |
- Hiring external consultant. - Meeting room - Time of technology consultant and management team |
|
Request the quotation for bid price over the project from at least 3 website developers. |
20 July 2013 |
- Purchasing Department - CEO & Director |
N/A |
|
Arrange the bidding between 3 website developers and ensure that the bidding will follow the Procurement Policy of the company and ethical behavior and anti-discrimination manner as well as the relevant legislation |
30 July 2013 |
- Purchasing Department - CEO & Director - CFO - Managers |
- Bidding place - Time of manages and CEO |
|
Select the most suitable website developer and gain approval from CEO as the budget is over $75,000 |
15 August 2013 |
- CEO - Managers |
N/A |
|
Sign the contract and start implementing the website redevelopment process |
31 August 2013 |
- CEO - Managers - Selected website developer |
N/A |
Risk management strategy needed to protect the organisation’s IP and/or ensure the organization does not breach third-party IP
- Identify the IP assets of the business where the assets are located, license and renewal terms and any filing or renewal requirements.
- Categorize IP assets as the sensitive assets. Sensitive IP assets should be managed only by those with a need to know.
- Establish the suitable policies and procedures designed to the business as the paper alone is not sufficient without training and enforcement.
- Internal security and asset management systems should be implemented to allow managers to control who has access to specific information. Also, logs should be maintained in the event of breach. System alerts should be implemented that notify system administrators of anomalous or unauthorized activity.
- The contracts with website developer should negotiate with sufficient requirements to manage IP held outside of the business.
Appendix 3: Expenditure payment approval form
|
For completion by person verifying payment: |
||||||
|
Date: |
31 August 2013 |
Invoice date |
28 August 2013 |
|||
|
Payee name: |
Innovative Technologies |
|||||
|
Job/project number: |
005 |
Project title: |
BBQfun Website Redevelopment |
|||
|
Description of payment: |
30% payment of the total cost ($90,000) |
|||||
|
Payment amount: $ 27,000 |
£ ex. GST £ inc. GST |
|||||
|
Riz Mehra |
Pat Mifsud |
|||||
|
Signature of person verifying payment |
Signature of delegated manager |
|||||
|
For completion by finance: |
||
|
Account number |
Account name |
Amount |
|
1254 45687 4568 |
Innovative Technologies Pty Ltd |
$27,000 |
|
Total Payable: |
$27,000 |
|
|
Approved: |
Date: |
||||
|
Director: |
Kim Chen |
1 September 2013 |
|||
|
CEO: |
Pat Mifsud |
1 September 2013 |
|||
|
Finance manager: |
Riz Mehra |
1 September 2013 |
|||
Plan and Implement Human Resourcing
Appendix 2: Action plan template
|
Milestone: Action and/or objective |
Date |
Person responsible |
Budget or resources (where applicable) |
|
Discuss with HR Manager and each store manager to identify the skills and attributes required to choose the most suitable candidates. Must also ensure that the recruitment process will not breach any legislation such as anti-discrimination and privacy laws. |
10 July 2013 |
External Consultant |
- Hiring external consultant. - Meeting room - Time of all managers |
|
Prepare job description and job advertisement and ensure that all details such as education, job duties, and qualifications are mentioned. |
20 July 2013 |
- HR Manager - External Consultant |
- Hiring External Consultant |
|
Place the job advertisement both internally and externally to maximize the amount of candidates and create the fair competition to get the best staff for this position. |
30 July 2013 |
- HR Manager - External Consultant |
- Hiring External Consultant - Internet and computer - Job advertisement website |
|
Receiving all applications for further consideration and conduct shortlisting process. |
10 August 2013 |
- HR Department |
N/A |
|
Prepare the interview schedule but please make sure that all documents related to the interview which includes lists of questions form, checklist, and etc. are well prepared. Then contact the shortlisted candidates immediately for interview. |
20 August 2013 |
- HR Department |
- All relevant interview documents - Staff to contact the selected applicants |
|
Interview according to the schedule and conduct further checking with referees. |
15 September 2013 |
- HR Department |
- Interview room - Interview documents - Interviewers time |
|
Select the most suitable candidates and provide the feedbacks to all candidates which includes the successful candidates, and unsuccessful candidates. Don’t forget to inform the report date and work starting date. |
31 October 2013 |
- HR Manager - External Consultant |
- Hiring External Consultant |
|
Maintain the good records of all relevant information from the interview and ensure that all information is protected under Privacy Policy and all IP requirements |
10 November 2013 |
- HR Department |
N/A |
Appendix 4: Interview planning template
|
Planning aspect |
Description |
Time |
|
1. Type of interview |
Personal interview |
|
|
2. Objectives |
- To interview and identify if the applicants suitable with all requirements or not. - To use the result of interview for online sales and customer service staff selection. |
|
|
3. Approach and style |
- Behavioral and informational interview - Using formal but friendly approach to build rapport with interviewees. |
|
|
4. Schedule |
1st applicant: 10:00 – 11:00 AM on 15 September 2013 2nd applicant: 01:00 – 02:00 PM on 15 September 2013 |
|
|
5. Topics and questions |
Opening Part Self-introduction and greetings Inform the objectives of this interview, to recruit the new online sales and customer service staff Inform the timeline of the interview Body 1) General questions about the duties of online sales and customer service staff How long have you been working as the online sales and customer service staff? Would you please describe your experience with online sales? Have you ever attended any formal marketing and sales training? If yes, please explain what you have learned. Do you have any telephone and keyboarding skills? Have you ever worked with CRM systems? Would you please explain about the products of BBQ fun? 2) Behavioral questions Have you ever experienced mistake at work? Explain how did you manage it? How will you manage the customer complaints? What interests you to work with our company? Closing Summarizing the major topics and the experiences and qualifications of candidate. Maintain good relation and express appreciation. Explain the next step of recruitment. Shortlisting, informing successful candidate and timeline of next steps. |
Opening Part - 5 minutes Body - 20 – 30 minutes Closing - 5 minutes |
Appendix 5: Assessment and evaluation template
|
Candidate: Peter Dawes |
|||
|
Question |
Ideal answer contains: |
Number of possible points |
Score |
|
1) How long have you been working in online sales? |
- 2 years |
All |
10 |
|
2) Would you please describe your experience with online sales? |
- Exciting work - Enthusiastic work - Motivated work |
2 |
8 |
|
3) Have you ever attended any formal marketing and sales training? If yes, please explain what you have learned. |
- Yes, at least once a year. - Sales and customer service skills |
All |
10 |
|
4) Do you have any telephone and keyboarding skills? |
- Yes - On daily basis - Use to contact customers |
All |
10 |
|
5) Would you please explain about the products of BBQ fun? |
- BBQ grills - BBQ accessories - BBQ Ingredients - BBQ sauces |
2 |
5 |
|
6) Have you ever experienced mistake at work? Explain how did you manage it? |
- Yes, such as crowed customers and complaints. - Attention to details - Follow organsiational processes |
All |
10 |
|
7) What interests you to work with our company? |
- Reputation - Serve the best to customers - Fast growing company - Provide great welfare to staff |
3 |
7 |
|
Total |
60/70 |
||
|
Recommendation: This candidate has most of our requirements and also the skills and attributes of Marketing and sales formal training Knowledge of BBWfun’s product line Familiarity with CRM systems Moreover, he has long experiences with online sales that will provide positive impact to our company. |
|||
Appendix 5: Assessment and evaluation template
|
Candidate: Sarah Fitcher |
|||
|
Question |
Ideal answer contains: |
Number of possible points |
Score |
|
1) How long have you been working in online sales? |
- 2 years |
0 |
0 |
|
2) Would you please describe your experience with online sales? |
- Exciting work - Enthusiastic work - Motivated work |
2 |
8 |
|
3) Have you ever attended any formal marketing and sales training? If yes, please explain what you have learned. |
- Yes, at least once a year. - Sales and customer service skills |
0 |
0 |
|
4) Do you have any telephone and keyboarding skills? |
- Yes - On daily basis - Use to contact customers |
All |
10 |
|
5) Would you please explain about the products of BBQ fun? |
- BBQ grills - BBQ accessories - BBQ Ingredients - BBQ sauces |
All |
10 |
|
6) Have you ever experienced mistake at work? Explain how did you manage it? |
- Yes, such as crowed customers and complaints. - Attention to details - Follow organsiational processes |
2 |
9 |
|
7) What interests you to work with our company? |
- Reputation - Serve the best to customers - Fast growing company - Provide great welfare to staff |
2 |
5 |
|
Total |
42/60 |
||
|
Recommendation: This candidate still lacks of various required skills and attributes for this position such as the experience working with online sales and attending sales and marketing training. So, I would not recommend the company to hire this candidate. |
|||
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