Objectives identified for each perspective:
Measures in customer perspective: R Kaplan, D Norton - Editorial Mc GrawHill. Colombia, 2005
Atkinson, Helen. Strategy implementation: a role for the balanced scorecard? Management Decision, 2006, Vol. 44, Issue 10, p. 1441.
DeBusk, Gerald K.; Crabtree, Aaron D. Does the balanced scorecard improve performance? Management Accounting Quarterly, Autumn 2006, Vol. 8, Issue 1, p. 44.
Assiri, Ali; Zairi, Mohammed; Eid, Riyad. How to profit from the balanced scorecard. Industrial Management & Data Systems, 2006, Vol. 106, Issue 7, p. 937.
Nair, Mohan. 2004. Essentials of balanced scorecard. Hoboken, N.J: John Wiley & Sons
Niven, Paul R. 2006. Balanced scorecard step-by-step: maximizing performance and maintaining results. Hoboken, N.J: John Wiley & Sons
Banker, R. D.; Janakiraman, S.N.; Konstans, C. 2001. Balanced scorecard: linking strategy to performance. Morristown, NJ: Financial Executives Research Foundation
The Balanced Scorecard Collaborative website was cofounded by Robert S. Kaplan and David P. Norton. www.bscol.com
The Balanced Scorecard Institute is an independent, nonprofit source of information about applying the Balanced Scorecard to management in government and other nonprofit organisations. www.balancedscorecard.org
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