Biz102 Understanding People And Organisations Assessment Answers

a)Explain the importance of self- awareness and emotional intelligence, and analyse its impact on professional competencies

b)Integrate strategies to effectively interact with others in a diverse professional context

c)Identify and reflect on own strengths and their application in the  business context

d)Reflect on feedback to identify opportunities  for self-improvement and professional development

Reflective writing ordinarily occurs in the first person (and you can do so here) and works best when you think deeply about a topic and look at both the positives as well as opportunities to improve in a situation. Examples within the context of this assessment might be:

• I found taking the Emotional Intelligence self-assessment challenging/interesting/useful/ a new experience because...
• Mayer and Salovey (1997) emphasise the importance of perceiving, accessing and generating emotions to develop emotional intelligence, which is not something I have thought about much previously...

Identify theoretical concepts reviewed in modules 1 and 2 that support your reflection. Include at least two academic references to sources in the module 1 and 2 learning resources for this subject that present the theoretical concepts identified, to support your ideas.

Follow the APA 6th edition style of referencing to cite your academic resources and provide your reference list.  

Guiding questions:

1.To what extent do you agree with the results of the self-assessment?

2.What have you learned about yourself from the results of this self-assessment?

3.How might you use the insight from this self-assessment to improve your professional practice?

Answer:

According to Peter (2014), Self-assessment plays a crucial role in helping one to identify one’s own and other people’s behavior. I strongly agree with the studies of self-assessment because they have portrayed most of the things which I trust define me. For example, they have shown that I have strong interpersonal skills which can assist me to build positive relationships with others. Over my life, I have been social and therefore this proves that the results from self-assessment are accurate and reliable. According to Kyle (2012), emotional intelligence is defined as the ability to control and manage one's emotions. Emotional intelligent is also seen as an array of skills and characteristics which guides leadership performance (Hadi, 2016). I agree with Hadi because emotional intelligence has been applied in most organizations and having an essential component of effective leadership more so where leaders are dealing with different types of people. For me, self-assessment and emotional intelligence have enabled me to understand my character in order to understand how to relate well with others.

Emotional intelligence has helped most employees in my organization to create the basis of forming their own happiness. For example, if as a manager in my good moods I receive a call from the client threating me of shifting to another supplier, I would be able to control my emotions and handle my customer in a way which is necessary. Self-awareness and emotional intelligence improve the relationship among the workers hence increasing productivity (Kyle, 2012). For example, an employee after self-assessment may realize that he or she has a certain behavior which makes other workers develop negative attitudes towards him/her. Emotional intelligence would, therefore, assist in controlling such behavior hence strengthen their relationship.

From the results of self-assessment I have learned that self-awareness and emotional intelligence boost the morale of employees. For example, a manager who always has bad moods and lacks the ability to control them can bring about negative impacts on the employees. This is because the employees would always fear to approach such manager to explain the problems they are facing in the course of their work. This can easily lead to low productivity (Smita, 2016). Self-awareness and emotional intelligence also help an organization to have a good brand image. This is because when customers are attended to in a good manner, they are likely to come back again and even prefer more people to that company. Self-awareness, in this case, assist employees in acting or talking to customers in a way which could irritate them (Kyle, 2012).

From what I have learned about self-assessment and emotional intelligence, it would be of help to me if I apply this in my professional practice. This is because having understood myself and the behaviors which can make me not to deliver quality work would be easier to change. Understanding my own behaviors would not only assist me in delivering quality work but also build a strong relationship between me and other employees (Kyle, 2012). Additionally, evaluating my behaviors would enable me to handle my customers well hence meeting their needs. This increases on the company’s market share because customer satisfaction is the key to business success. Lastly, self-awareness would help me create my own happiness at work. This is because I would be able to avoid some of the behaviors that can cost my happiness like laziness.

Also, applying emotional intelligent in my professional practice would help me in becoming an effective leader. This is because emotional intelligence helps one to come up with skills and characteristics which are essential for good leadership. Emotional intelligent would also help me to control behaviors which can bring about conflicts within the company. One of these behaviors is being quarrelsome.

References

Hadi, M. E. (2016). The Impact of Efl Teachers' Emotional Intelligence on Their Teaching Preferences.  Modern Journal of Language Teaching Methods, 6(5), 78-83

Kyle, D.K. (2012).  Development and Validation of the Emotional Self-Awareness Questionnaire: A Measure of Emotional Intelligence.  Journal of Marital and Family Therapy, 38(3), 89-93

Peter, A. O. (2014).  An Assessment of the Effect of Emotional Intelligence on Leadership Performance in Local Government Administration.  Journal of Emerging Trends in Economics and Management Sciences, 5(1), 45-50

Smita, M. (2016). Emotional Intelligence and Coping Behavior: A Comparative Analysis.  International Journal of Education and Management Studies, 6(3), 23-28