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BSB41015 Certificate IV in Human Resources

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Appendix 2 – Performance Management Plan


To achieve the organizational strategic planning

To provide employees clear career path

To maintain competitive advantage in today’s dynamic economic environment 

Key Organisational Strategic Objectives

Maintain or increase market share

Control direct and indirect operational costs

Maintain superior product and service quality standards

Key Performance Management Objectives

To set a clear direction in accordance with organisation strategic objectives

Reduce employee turnover by 5% by year end while maintaining a high level of internal talent

To ensure employee’s job responsibility

to be known for high customer satisfaction and superior service.


· PMP requires the leadership team to define a performances target

· PMP requires Team and staff to analyse the data to determine how much progress they are making towards achieving their target 

· Guidance should be provided on an ongoing basis throughout the year

Action Plan





Offer competitive pay and benefits to reduce employee turnover

HR Department

Show career path


Increase business sales and grow market share by 10% a year over the next 3 years.

Sales and operational staff

Need to conduct solid market research to make sure that the products are viable

3 years

Conducting formal review and feedback using performances appraisals

Performances appraisals, review and feedback sheet

Focus on what the person’s action and also ask for the employees view

Every three months

Performance agreement template

Employee: (insert employee’s name here)
Role: (insert employee’s role here)
Date: (insert date here)

Review dates


Key outcomes

Actual Performance

(List the tasks and areas of responsibilities relevant to the position here)

(Describe what doing the job well looks like here)

(Comments on performance as at review dates here)

Employer Signature:

Employee Signature:

Development agreement

The following development needs have been discussed and agreed to be undertaken over the next <number of> months.

Areas for development


(Insert tasks, skills or behaviours that following discussions are agreed to require development here)

(Insert activities that will assist in development. They could be class training at TAFE, on-the-job training, coaching from someone with the required skill here)

Employer Signature: Employee Signature:

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