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BSBADM405 Assessment Task 3 – Role Play and Observation

PROCEDURE

  1. Attend and take notes at a meeting in your workplace, or choose one of the below scenarios to complete.
  2. Take relevant notes in the meeting you have chosen, ensuring that you ask questions to clarify any points.
  3. Draft minutes from the meeting.
  4. Compose an email to the chair of the meeting (or your assessor) requesting they check your draft minutes for accuracy.
  5. Amend minutes for final distribution based on feedback received.
  6. Draft an email to all attendees with attached final minutes.

Answer

AGENDA OF THE MEETING

Below is the agenda of the meeting held on 11 September 2017 on 5pm at Level 5, Room 4, George St.

  1. customer complaints abouts:
  • food quality
  • price of the food
  • staff service attitude

MINUTES OF THE MEETING:

STAFF MEETING

DATE : 18TH SEPTEMBER 2017

TIME : 10.00AM

VENUE : CONFERENCE ROOM 1

ATTENDEES :

CHAIRPERSON – GRACE

SECRETARY – TIWAPON

STAFF LEADER – CHRISTINE, WAHYU

NO APOLOGIES

Chairperson welcome participants to the staff meeting. She explained the purpose

of the meeting. Our restaurant was recently received many complains from

our royal customer. The complaints were about the quality of the food,

the price of the food and our staff service attitude. Chairperson would like to take the

opportunity to listen to the staff’s explanation about the above complaints. Each staff

were given 3 minutes to explain.

Explanation from staff:

1. Tiwapon : All the food were imported from Thailand which our cost were high.

2. Christine : Staff suggest to do lunch promotion.

3. Wahyu : In order to improve the quality of the food, we suggest our royal customer to inform us upon order regarding the level of the spicy

4. Grace : We can recruit more staff especially in the peak hours

DRAFT EMAIL

Draft Email

Dear all,

Please find the final minutes attachment for the previous meeting held on 11 September 2017 on 5pm at Level 5, Room 4, George Street.

Regards,

Grace

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