Question 1
As a new member of the team you will need to identify organisational requirements.
Referring to the Adept Owl scenario in Appendix 1, the Adept Owl style guide and procedures, identify:
1. One requirement for information entry
2. Two requirements for file naming and storage
3. Two requirements for output/production or quality of document design and production
One of the most common tasks undertaken by the team is writing letters to both internal and external customers. In all cases such letters need to conform/meet to Adept Owl house styles.
One type of document the organization currently lacks/does not have standard processes for is expense reporting. Staff uses range/many of methods to report expenses. There are several problems associated with this arrangement.
4. Two compliance requirements – explain how the existing Adept Owl processes help ensure compliance with one piece of legislation and identify and explain one possible code of practice or standard relevant to document production for possible improvement of processes.
Performance area |
Performance metric (KPI) |
Target |
Compliance |
Identified breaches of legislation, including WHS/OHS, anti-discrimination, privacy Refers to the law on the right of people to be treated equally. |
0 incidents |
Privacy related complaints Refers to the laws which deal with the regulation of personal information about individuals which can be collected by governments and other public as well as private organizations and its storage and use. |
0 incidents |
Question 2
Evaluate Adept Owl’s present and future information technology capability to satisfy document design and production needs.
1. With respect to human resource capability, where are the skills gaps that exist currently within the administration team?
The administration team at Adept Owl performs a range of documentation tasks. These tasks are grouped into several main areas of activity, which provide the basis for measuring performance that drives organisational outcomes/results.
The administration team at Adept Owl uses the following performance scorecard/record which includes various targets for documentation output and quality.
Performance area |
Performance metric (KPI) |
Target |
Employee development |
Number of training hours per employee |
20hrs per employee per quarter |
2. How could the skills gaps/not having enough skills be closed in keeping with organisational practices?
Administration team capability
Work task |
Team member and current capability |
|||
You (team leader) |
Pat |
Sam |
Kim |
|
Creating and using templates in Word and Excel. |
||||
Creating and using macros in Word and Excel. |
||||
Creating and using mail merge features in Word. |
||||
Creating and using form fields in Word. |
||||
Creating and using drop down lists in Excel. |
||||
Creating and using formulae in Excel. |
Untrained – Team member has no training.
Learner – Team member cannot perform task independently.
Practitioner – Team member can perform task independently with supervision.
Operator – Team member can perform task independently.
Coach – Team member can train others to perform task.
3. What future IT capability needs (both physical and human) could the organization have with respect to document design and production within the next 2–5 years? Identify at least one source of external advice or information you have used to help you make this evaluation.
4. What changes might be required to the Adept Owl style guide and procedures to (take account/make a note, awareness) of anticipated/expected technological changes?
In attempting to achieve its wider business goals, Adept Owl has a number of current specific business needs relating to the skills capability/ability and performance of the administration team in designing and using documentation.
Question 3
Referring to the Adept Owl style guide and procedures, identify three types of documents used and required by the organization.
Question 4
Develop a short procedure for either (a) a mass letter mail-out or (b) the creation of an expense report. Ensure your procedures:
Letter mail-outs
5. follow general style requirements of the Adept Owl style guide; include at least two references to the style guide or procedures, for example, storage or use of fonts (types, styles of letters) or headings
Style |
Details and Sample |
Heading 1 |
Main Headings-Arial 16, Bold. Title Case* Paragraph Spacing before and after 12pt |
Heading 2 |
Sub Heading 1-Arial 14, Bold. Title Case Paragraph spacing before and after 6pt |
Heading 3 |
Sub Heading 2- Arial 12,Bold.Sentence case Paragraph spacing before And after 6pt |
Heading 4 |
Normal text- Arial 12 Paragraph spacing before and after 3pt |
6. adhere/stick to information, budget and technology requirements outlined in the scenario in Appendix 1.
Performance area |
Performance metric (KPI) |
Target |
Expense |
Average cost per mail-out (excluding postage) |
$100 |
Average labor cost per page of edited text |
$50 |
Urgenthomework helped me with finance homework problems and taught math portion of my course as well. Initially, I used a tutor that taught me math course I felt that as if I was not getting the help I needed. With the help of Urgenthomework, I got precisely where I was weak: Sheryl. Read More
Follow Us