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BSBINN601 Lead and Manage Organizational Change

Change Management Strategy

Assessment 2

Advanced Diploma of Leadership and Management

BSBINN 601 Lead and Manage Organizational Change

Introduction

This report is aim to develop a change management strategy. Identify strategic change requirements and develop a change management plan including cost benefit analysis, stakeholder management plan, communication plan and training plan.

Identify Change goals

Goal 1

Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.

Goal 2

Implement one person/truck policy using automatic lift gates in the first quarter of the 2016 financial year.

Impact of change goal

People

  • Manager will have to manage more truck drivers than before due to expanding team.
  • Drivers will need to work with one person per truck with the new automatic lift gates. Drivers have historically reacted negatively to change. They may have resistance in cutting two drivers to one driver per truck.

Processes

  • Drivers will have to record their time using PDA instead of paper, which will become more efficient.
  • Drivers will need to work with one person per truck with the new automatic lift gates, which will reduced possibility of lifting injury.

Technology

  • New technology such as PDA/GPS, automatic lift gates will be using by the company, which may lead to the cost go up higher.
  • Require training to the people when introducing new technology.

Company

  • Through the new change of goal, Fast Track Couriers is expecting to expand business in the metropolitan area so that small to medium package deliveries market share increase by 7.5%

Structure

  • Company structure may need to expand such as adding another trucking manager because of the expanding trucking team.

Cost Benefit Analysis

Change requirement

Cost

Risk

Benefit

F/MF/NF

PDA/GPS

$40000

Not helping of increasing market share or profit

Fast and efficient delivery

Keeping record digitalize and more Accurate

F

Buying 10 new trucks

$1,000,000

The truck will need to repair from time to time

The cost is much more expensive

helping to increase market share and profit

Helping to achieve the company goal (increasing 7.5% of market share)

MF

Installing the automatic gate

$100,000

Driver might have resistance

The cost is high

Reduce workplace injuries

F

Project analyst

$8,000

Help to implement the goal

F

PDA/GPS Trainer

$6,000

Help to provide training of PDA/GPS

F

Lift gates trainer

$6,000

Help to provide training of lift gates

F

Developing change management plan

ADKAR model

Awareness of change

• Communication of the change to occur across the entire business

• Communication plant to include all team manager to ensure they understand the change

• Communication plan to include team meeting with truck driver team to ensure they understand the change

Desire to participate and support the change

• Truck driver manager to participate as part of the project allowing them to affect how the change is implemented and therefore creating a desire to support the change

• Key messages to include the benefits of the change for:

  1. Drivers
  2. Mangers
  3. Company

Knowledge on how to change

• Training on PDA/GPS, lift gates to ensure all drivers have the skills to operate new technology

Ability to implement required skills and behaviour

• Install PDA/GPS before the implementation date 30 Sep 2016

• Install new gate lift before the implementation date 30 Sep 2016

Reinforcement to sustain the change

• Post-implementation review to be completed including feedback from Managers

• Truck driver manager to conduct weekly team meetings post-implementation to maintain open communication with teams

Stakeholder management plan

Stakeholder

Need and concern

Level of Engagement

Finance manager

Impacts to financial structures and reporting

Project supporting requirements

High

HR manager

Impacts to people

Project supporting requirement

High

IT manager

PDA/GPS installing requirements

High

Operation supervisors

Concern; how the change impact them

Concern: how the change impact their team

High

Marketing manager

Minimal concerns or neds as no direct impact to marketing team or function

Low

Communication plan

Who

(Stakeholders)

What

(Message)

How

(Method)

When

(Date and time)

Communicator Responsible

Truck Driver

Change management plan

Training plan

Presentation

Workshop

Every week

Jonathan Lee

(management consultant)

Supervisor

Change management plan

Training plan

Email

Face to face meeting

Every week

Jonathan Lee

(management consultant)

Operation manager

Change management plan

Training plan

Email, Teleconference

Face to face meeting

15/09/16

Jonathan Lee

(management consultant)

HR manager

Reassign present employee role

Email, Teleconference

Face to face meeting

15/09/16

Jonathan Lee

(management consultant)

Finance manager

Budget plan

Face to face, meeting,

15/09/16

Jonathan Lee

(management consultant)

Training plan

Who

Skills

When

How

Organizer

Supervisor

Learn to operate PDA, GPS and automatic lift gate

15/09/16-30/09/16

Training workshop

PDA/GPS trainer (Jack MacDonald) and lift gates trainer (Erin Mitchell)

Truck Drier

Learn to due with change circumstances

Learn to operate PDA, GPS and automatic lift gate

15/09/16-30/09/16

Training workshop

On job training

PDA/GPS trainer (Jack MacDonald) and lift gates trainer (Erin Mitchell)

Jonathan Lee

(management consultant)

Reporting plan

Reporting element

Measures

Status

Change goal

Installing PDA/GPS system and automatic lift gate in the first quarter of the 2016 financial year

Implement one person/truck policy in the first quarter of the 2016 financial year

Amber

Project management

Delivery of project activities as per project plan for each stream

Overall Status:

Amber

People

Amber

Process

Amber

Technology

Green

Structure

Amber

Stakeholder management

Stakeholders engaged and comfortable with current position

Green

Communication

Communication plan activities on schedule

Green

Education

Education plan activities on schedule

Green

Cost benefits

Project budget on track

Green

Cost benefits on track to be realized

Green

Risk management

Risk management plan effectively managing risk

Amber

Training plan

Training for truck manager

Training from truck manager to truck driver

Training for admin support

Amber

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