Staffing support plan
Assessment Task 2
To develop a plan for the coaching and mentoring of staff involved in the marketing activities, This task will be reported about our plan that we need to descriptions of how we intend to provide feedback and instigate corrective actions to staff who are working with us to fulfill marketing objectives.
Houzit is a home ware store is Brisbane. The marketing plan for Houzit was developed over 12 months ago and l am actively engaged in implementing the strategies to achieve the marketing objective. As I am a marketing manager in management team I will be a coach and mentor of Marie and Tony to correct their attitude, skill and knowledge levels that could help them to achieve the ambition.
Develop a staffing support plan for supporting
There are many strategies for mentoring and coaching of staffs in order to support all staffs throughout marketing activities
Set goals for the staff and define the results that need to be achieved and how the goals will be measured. That makes staff improve their performance and their skills
Provide favorable and right job for the right man. Give time suitable for a job well done and challenge your staff and meet business needs at the same time.
Identify what observe, be specific, show sincerity, and communicate face-to-face for both positive and negative performance.
Give step-by-step instruction and development program that involves employee doing the skills or procedures.
Give them advice and help them when has problem or start to do new something and support them by supply the trainer to teach them
Resources that provide marketing outcomes are divided to two types as follows
Feedback to employees should be clear, specific, and to the point. General comments like 'You have to do better than that' or 'I wasn’very impressed with those reports' or 'Your work needs to be improved” Mentor should tell them what aspect of their work needs to be corrected or how are their works good.
Mentor must provide feedback and coaching to staff as soon as possible after an important observation. Delayed feedback loses its relevance and impact.
Don’t criticize the employees in public. Feedback in positive like admiration can do in meeting but feedback in negative should not be done in meeting. So mentor should comment the staff one-on-one. Allowing the opportunity of feedback without a face-to-face meeting as it can make it easier for a person to say what they really think.
Helping someone to improve should always be the goal of constructive criticism and going back over past mistakes in your closing comments will leave them with a negative impression of the meeting.
Scenario 1: Marie
Coaching and mentoring for Marie should:
Scenario 2: Tony
A. Background information / personal character of Tony :
Tony is a website designer. His personal characters are shown below:
B. Recommend corrective actions
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