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BSBPMG522 Undertake Project Work

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Project Planning Templates
BSBPMG522 Undertake project work

1.1 – Initiation and scope

Project brief

Project purpose and rationale
To enhance customer goodwill and satisfy its legal and ethical obligations, Max Lionel Realty (MLR) has taken a decision to implement a business project.

Project title
Max Lionel Realty Business Plan

Project purpose MLR is asked for the building of great reputation for its client goodwill and satisfy them with legal and ethical obligations to initiate the plan by announcing those such as WHS and other code of conducting to its agents. In addition, MLR look forward to the final achievement of the project when it not only manages but also provide quality standards:

  • State legal obligation and REIV obligations clearly for all teammates in order to offer the most support to company project.
  • Align with the client requirement and needs such as fair, language flexibility.

Background and strategic context
First founded in 2008 by Max Lionel, the company has about 100 employees till now, 80 of them are licensed real estate agents. MLR runs its property sales and residential and commercial rentals for its wide range of clients with the help of MLR’s agents; also it takes participant in property and land development and other investment activities. To gain its mission and vision, MLR commits to:


  • Engage with customers and clients.

· Build goodwill and reputation for honesty.

· Enhance innovative thoughts, management and leadership skills.

· Create a great organization with good business performance.

Priority

· An implementation project plan.

  • Budget and timeline plan .
  • Rick management plan .

Related projects
MLR have a list of pre-registered preferred suppliers with a request of interest expressions and an evaluation of the submissions. Any supplier can ask for an evaluation to be on the pre-registered list at any time.

Project client/owner
Max Lionel (CEO) and Julien (An External Consultant)

Project sponsor
Max Lionel .

Project manager
Kim

Project status
The project processes at 25% with the analysis of stakeholder, roles and responsibilities and communication plan.

Special provisions
WHS, REIV, Anti-discrimination legislation, Ethical principles, Code of practices and Environmental issues.

Project approvals

Project Manager Project Sponsor

Kim Max Lionel

Project Client/Owner Other

Julien

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager: Kim

File Name: Project Planning – Max Lionel

Page x of y

Project scope document

In Scope

Out of scope (exclusions)

Assumptions

Constraints

- Build client goodwill.

- Enhance high standards of professional conduct.

- Notify legal and ethical obligations to agents and MLR’s commitments to clients, tenants and promising tenants.

- Get employees’ and clients’ buy-in for a change initiative.These are items that you are definitely going to deliver/manage.

- REIV.

- Provide clients and staffs sufficient training.

- Related code of conduct.

These are items that you are not responsible for – the assumption is that someone else will do them.

Exclusions are things that don’t form part of your project, but could influence whether or not you can successfully achieve your objective.

- Suppose that clients have their fully understandings on legal and ethical compliance.

- Suppose that client needs to have more budgets. Knowledge about the project that is taken as being true or correct for the purposes of project planning.

Assumptions are circumstances and events that need to occur for the project to be successful but are outside the total control of the project team.

- Skills

- Knowledge

- No limitation on Office budget.

- Software development.

- High-speed internet connection

These could include any restrictions to the start/finish date, time, deliverable or milestone dates, budget limitations, resourcing limits, vendor restraints, legal constraints, etc.

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager: Kim

File Name: Project Planning – Max Lionel

Page x of y

Stakeholder analysis

Name

Work area

Stakeholder type (client, end-user)

Impact on/by project, requirements, success criteria

1. Max Lionel (CEO)

Work with the Board of Directors to the business.

Client

Having the most influence on the project since he is the key decider to make sure the project’s success.

2. Riz Mehra (Chief Financial Officer)

Responsible for the financial and budget management.

Client

Managing the availability of financial resources adequately to support the company’s project.

3. Kim Sweeney (Operations General Manager)

Manage daily business operation.

Client

Getting familiar with legal and ethical obligations and responsibilities, also having certain understanding frequent issues and difficulties of the organizations, clients and tenants.

4. Les Goodale

(Human Resources Manager)

Deal with workforce and their welfare at MLR.

Client

Key factor in training staffs and giving sufficient supervision to MLR’s staffs and agents that is highly recommended to the implementation and success of the project.

5. Sam Lee (Manager Residential Realty)

Manage residential agents’ activities.

Client

Major supervisor to manage construction in detail and assist MLR to communicate with stakeholders.

6. Pat Misfud (Manager Commercial Realty)

Manage commercial agents’ activities.

Client

Dealing with different activities such as advertising, marketing and promotion in the consideration of budgets to stakeholders.

7. Peter Mitchell (Manager Investments)

Work with investment realty activities.

Client

Engaging in other realty activities to enhance the business performance of the company.

8. Matthew Dean
(Bunning Warehouse CEO)

Physical equipment supplier.

End-User

Providing the necessary equipments to MLR which enables MLR to offer a great product to its clients.

9. Peter Hickman

Alliance partners

Client

Considering the policy of price and special offers to increase the chance of project success.

10. Helena Swain

Governmental

End- User

Clearly understanding about corporate governance and governmental policies to assist the implementation of the project.

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager: Kim

File Name: Project Planning – Max Lionel

Page x of y

Communication plan

What

Who

Purpose

When/frequency

Type/methods

Initiation meeting

All stakeholders.

Gather information for initiation plan.

FIRST

Before project start date.

Meeting.

Distribute project initiation plan

All stakeholders.

Distribute plan to alert stakeholders of project scope and to gain buy in.

Before kick-off meeting.

Before project start date.

Project snapshot distributed via
hard copy or electronically.

May be posted on project website.

Project kick-off

All stakeholders.

Communicate plans and stakeholder roles/ responsibilities.

Encourage communication among stakeholders.

At or near project start date.

Meeting.

Status reports

All stakeholders and project office.

Update stakeholders on progress of the project.

Regularly scheduled.

Weekly is recommended for small-medium projects.

Distribute status report electronically and post via website.

Team meetings

Entire project team.

Individual meetings for sub-teams as appropriate.

To review detailed plans (tasks, assignments, and action items).

Regularly scheduled.

Weekly is recommended for entire team. Weekly or bi-weekly for sub‑teams as needed.

Meeting: detailed plan.

Sponsor meetings

Sponsor/s and Project Manager.

Update sponsor/s on status and discuss critical issues.

Seek approval for changes to project plan.

Regularly scheduled.

Recommended bi‑weekly or monthly and also as needed when issues cannot be resolved or changes need to be made to project plan.

Meeting.

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor: Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Roles and responsibilities

Role

Name/s

Responsibilities

Signature/s
(if required)

Project client/owner
The person who requires the project to be undertaken.


Max Lionel and Julien

- Deal with strategic business plan, risk managing and enlarge financial transactions. - Be responsible to the Board of Directors.

Max Lionel

Julien

Project sponsor/project director/project board
Senior management of the project. Accountable for the success of the project. Has the authority to commit resources.


Max Lionel and Riz Mehra

- Forecast the cost of the projects and calculate the budget.

- Prepare for financial resources.

Max Lionel

Riz Mehra

Project manager
Person responsible for running the project on a day-to-day basis within defined authorities for cost and schedule as agreed with the project sponsor/board.


Kim Sweeney

- Coordinate with HR Manager to assist the projects.

Kim Sweeney

Manager of the project manager
The operational/line manager who the project manager reports to on a day-to-day basis.

Max Lionel

- Make sure the launching of management system in risk, operation and finance, also coordinate with related activities to the project.

Max Lionel

Project team members
Staff who will be working on the project.

Max Lionel
Riz Mehra
Kim Sweeney
Les Goodale
Peter Mitchell
Pat Misfud
Sam Lee
Julien

- Manage all aspects of the project.

Max Lionel
Riz Mehra
Kim Sweeney
Les Goodale
Peter Mitchell
Pat Misfud
Sam Lee
Julien

Steering committee/
working party

To provide advice and recommendations.

Max Lionel
Riz Mehra
Kim Sweeney

- Make suggestion on the wellbeing of the company and project to stakeholders, clients, customers, employees, and etc.

- Keep all of them safe from injuries and risks while being on duty.

Max Lionel
Riz Mehra
Kim Sweeney

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager: Kim

File Name: Project Planning – Max Lionel

Page x of y

Project snapshot

Project snapshot

Name of project: Max Lionel Realty Business Plan

Project purpose:
To make sure the consistent, fair and transparent of resource acquisition and align with the requirement of the company, the project aims to:

- Notify to all agents legal and ethical obligations and standards/ code of conduct.

- Enhance the standards in professional conducts.

- Announce MLR’s commitment to its clients, tenants and promising tenants.

- Get employees’ and clients’ buy-in for a change initiative.

Deliverables with timeframes: determined by Operations General Manager

1. Project brief
2. Stakeholder Analysis
3. Roles and responsibilities
4. Project Scope
5. Communication Plan

Project status is reported at 25%, 50% and 75% of allotted timeframe. Hence, regular schedules are suggested:

- Before starting project,

- While processing,

- After starting (weekly, monthly or quarterly)

Stakeholders
1. Max Lionel (CEO).
2. Riz Mehra (Chief Financial Officer).
3. Kim Sweeney (Operations General Manager).
4. Les Goodale (HR Manager).
5. Sam Lee (Manager Residential Realty).
6. Pat Misfud (Manager Commercial Realty).
7. Peter Mitchell (Manager Investment).

8. Matthew Dean (Construction materials Supplier).

9. Peter Hickman (Alliance partners).

10. Helena Swain (Governmental).

Resources
- Project sponsor, technical experts, quality assurance of deliverables, projects manager and external consultant are grouped as a project team.

- $15,000 is offered as the project budget that covers different resources, for example: meeting room, computer, software, telecommunication, etc.

Risks

- Lack of skilled staffs.

- Technical issues: virus, compatible errors.

- Manage to meet the deadline.

Interdependencies
- Regularly share data and information with teammates.

- Use existing information from the current system.

Success criteria
- Based on stakeholder analysis: what to do and which one is the most important.

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

1.2 – Planning

Work breakdown structure

Level 1

Level 2

Level 3

1: Planning

1.1: Determine the objective of the project

1.1.1: Meeting with teammates.

1.1.2: Assign roles and responsibility to each team member.

1.1.3: Conduct the project planning

1.2: Project scope

1.2.1: Keep project status updated regularly.

1.2.2: Create the plan of risk management.

1.2.3: Review to project manager.

2: Improving the project planning.

2.1: Present the project planning to Operations General Manager.

2.1.1: Monitoring a project.

2.1.2: Adjust the plan.

2.2: Approved change requests.

2.2.1: Hand in the final version of the plan

2.2.2: Get approved from the project managers.

3: Monitoring, evaluation and close the project

3.1: Feedback and evaluation

3.1.1: Collect feedback

3.1.2: Evaluate feedback, suggest solutions and risk management.

3.2: Review and report the project

3.2.1: Review the performance of project

3.2.2: Report the post-up project to CEO, managers and other stakeholders.

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor: Max Lionel

Project Manager: Kim

File Name: Project Planning – Max Lionel

Page x of y

Project plan

Project title: Max Lionel Realty Business Plan

Project aim: Improve customer base and good relationship with customers and clients; build company reputation and increase the company growth.

Goal 1

To enhance the standards of professional conduct.

Objective 1.1

Increase revenue by 15% within the third quarter.

Action

Action 1.1.1

Advertise MLR in local newspapers, magazines and on internet.

Action 1.1.2

Set the price in a reasonable rate in compared with MLR’s competitors.

Action 1.1.3

Design the house in a special style.

Time frame

3 months.

Human resources

Real estate agents

Physical resources

Flyers, brochures or online resources.

Financial resources

Bank loan, low interest loans.

Performance indicators

Action 1.1.1

Comply with the REIV Code of Conduct and related legislations.

Action 1.1.2

Receive customer’s feedback.

Action 1.1.3

Set the standards to select the builders and high quality products to meet with the ISO 9001:2013.

Objective 1.2

Being engaged with customers.

Action

Action 1.2.1

Send email with MLR’s brochures to its existing clients and client-to-be.

Goal 2

Announce MLR’s commitments to clients, tenants and promising tenants.

Project title: Max Lionel Realty Business Plan

Project purpose

To make sure the consistent, fair and transparent of resource acquisition and align with the requirement of the company, the project aims to:

- Notify to all agents legal and ethical obligations and standards/ code of conduct.

- Enhance the standards in professional conducts.

- Announce MLR’s commitment to its clients, tenants and promising tenants.

- Get employees’ and clients’ buy-in for a change initiative.

Background and strategic context

First founded in 2008 by Max Lionel, the company has about 100 employees till now, 80 of them are licensed real estate agents. MLR runs its property sales and residential and commercial rentals for its wide range of clients with the help of MLR’s agents; also it takes participant in property and land development and other investment activities. Also, MLR has been a member of the Real Estate Institute

Other related projects

· Build goodwill and reputation for honesty.

· Enhance innovative thoughts, management and leadership skills.

· Create a great organization with good business performance.

Project objective

· Reduce direct and indirect costs of operations by 15%.

  • Engage with customers and clients to enhance organizational profile.
  • Improve employees’ health.

Scope including key deliverables

· Project brief

· Stakeholder Analysis

· Roles and responsibilities

· Project Scope

· Communication Plan

Assumptions

Supposed that MLR’s customers and agents have enough understanding on legal and ethical compliance, and the MLR’s reputation will be increasing.

Constraints

Though the project goes well, the constraints might be existed such as skills, knowledge, high-speed internet connection and software development. For example, the not-well-trained staffs could not show MLR’s values and morals to their customers properly.

Deliverables

According the plan, it is found out that many deliverables are going to impact on the success of the project.

Governance

BSBPMG522 Undertake Project Work

Project client/owner

Max Lionel

Project sponsor

Max Lionel

Project Manager

Kim Sweeney

Manager of the project manager

Max Lionel

Project team members

Max Lionel
Riz Mehra
Kim Sweeney
Les Goodale
Peter Mitchell
Pat Misfud
Sam Lee
Julien

Key stakeholders

- CEO

- Project manager

- Operational general manager

- Chief financial manager

- Manager Residential Realty

Schedule

Item

Milestone date

Responsibility

Consult and planning

3 weeks

Meet with teammates, CEO, managers to execute plan and determine the project objective, also assign the roles and responsibilities.

Research & Design

5 weeks

Take a decision on practice legal and ethical legislations for careful planning.

Provide adequate training about REIV obligation and applicable software for working at a real estate firm.

Implementation

2 week

Apply the new into practice.

Monitor and evaluate the training.

Review the project and report.

1 week

Take consideration on which needs to be improved and changed.

Submit a fully report to CEO.

Resource and cost plan

Deliverable/milestone/phase

Resource

Cost

Task 1: Planning

$5,000

Sub-task 1.1: Determine the objective of the project

Meeting room

$2,000

Work item 1.1.1: Meeting with teammates

Meeting room

Email

Presentation

Work item 1.1.2: Assign roles and responsibility to each team member.

Meeting room

Presentation

Work item 1.1.3: Conduct the project planning

Meeting room

Presentation

Financial resource

Sub-task 1.2: Project scope

$3,000

Work item 2.1.1: Keep project status updated regularly.

Work item 2.1.2: Create the plan of risk management.

REIV code of conduct

Legal resource

Work item 2.1.3: Review to project manager.

Reviewing practice training.

Task 2: Improving the project planning.

$6,000

Sub-task 2.1: Present the project planning to Operations General Manager.

$4,000

Work item 2.1.1: Monitoring a project.

Human resource

Anti-discriminated resource

Work item 2.1.2: Adjust the plan.

Feedback

Sub-task 2.2: Approved change requests.

Meeting room

$2,000

Work item 2.2.1: Hand in the final version of the plan

Meeting room

Final version planning

Work item 2.2.2: Get approved from the project managers.

Meeting room

Final version planning

Task 3: Monitoring, evaluation and close the project.

Feedback

$3,000

Sub-task 3.1: Feedback and evaluation.

Personal Interview

$2,000

Work item 3.1.1: Monitoring feedback form and personal interview.

Personal Interview record

Work item 3.1.2: Evaluate feedback, solutions and risk management.

Meeting room

Sub-task 3.2: Review the project and report.

Meeting room

Computer

$1,000

Work item 3.2.1: Review the project performance.

Report

Work item 3.2.2: Report to CEO, managers and other stakeholders

Report

Computer

Presentation

Project risk assessment

Risk

Level
(high/medium/low)

Management strategy

Failure to employ well-qualified real estate agents because of the increased competition.

Medium

Provide new staffs adequate training of knowledge and skills.

Review their performance three-monthly.

Hold a soft-skills training session twice a month.

Failure to recognize revenue gains due to recent change in real estate prices.

High

Regular evaluation on the company performance.

Re-evaluation and keep office equipment updated.

Ensure IT security.

Inadequate insurance cover.

Low

Review insurance rate and policy by year.

No anti-discriminated compliance.

Medium

Encourage agents, clients and tenants to be highly aware of anti-discrimination, WHS and other legislation/codes of conduct.

Conduct periodic review of client and tenant performance to follow management policy against discriminatory.

Weak organizational culture; low level of staff engagement and morale.

Medium

Building moral features to enforce all agents and employees to follow.

Failure to satisfy occupational health and safety requirements.

Low

WHS management system in place.

Communications and reporting

Stakeholder

Information required

When required

Format

Project manager

Daily operation of the project.

Weekly

Information status report

Teammates

Training courses.

Assigned responsibilities.

Other resources.

Twice a week

On training or brainstorm meeting

Clients

Property and sales information; Marketing and promotion materials.

Monthly

Magazine, website; email or flyer.

Tenants

Property and inspection in detailed.

Before inspection.

Notice, email or phone call.

Controls

  • Status reports
  • Exception reports
  • Issues/risk log
  • Variance requests.

Appendices

  • Stakeholder analysis
  • Work breakdown structure
  • Gantt chart
  • Activities schedule
  • Budget/cash flow
  • Human resource planning schedule
  • Roles and responsibilities
  • Procurement schedule
  • Combined resources and cost schedule
  • Risk management plan
  • Quality management plan
  • Communication management plan.

Future related projects

  • Skill trainings.
  • Customer retention.
  • Sustainability project.

Project approvals

Project Manager Project Sponsor

Project Client/Owner Other

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Gantt chart

Activity/task

1

2

3

4

5

6

7

8

9

10

11

12

Task 1: Planning

Sub-task 1.1: Determine the objective of the project

Work item 1.1.1: Meeting with teammates.

Work item 1.1.2: Assign roles and responsibility to each team member.

Work item 1.1.3: Conduct the project planning

Sub-task 1.2: Project scope

Work item 1.2.1: Keep project status updated regularly.

Work item 1.2.2: Create the plan of risk management.

Work item 1.2.3: Review to project manager.

Task 2: Brainstorming, improving the project planning.

Sub-task 2.1: Present the project planning to Operations General Manager.

Work item 2.1.1: Monitoring a project.

Work item 2.1.2: Adjust the plan.

Sub-task 2.2: Approved change requests.

Work item 2.2.1: Hand in the final version of the plan.

Work item 2.2.2: Get approved from the project managers.

Task 3: Monitoring, evaluation and close the project.

Sub-task 3.1: Feedback and evaluation

Work item 3.1.1: Collect feedback.

Work item 3.1.2: Evaluate feedback, suggest solutions and risk management.

Sub-task 3.2: Review and report the project.

Work item 3.2.1: Review the performance of project.

Work item 3.2.2: Report the post-up project to CEO, managers and other stakeholders.

Legend
If there are many tasks or stages in your project, you can identify them with a key or legend.

Task 1

Task 2

Task 3

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Activities schedule

Phases & activities

Responsibility

Resources

Effort (hrs)

Started

Deadline

Actually completed

Comment/ status

Task 1: Planning

Sub-task 1.1: Determine the objective of the project

Work item 1.1.1: Meeting with teammates.

Board of directors, CEO and project manager.

Email, meeting room

3

02/12/2017

02/12/2017

Yes

Completed

Work item 1.1.2: Assign roles and responsibility to each team member.

Board of directors, CEO and project manager.

Meeting room, Projector and computer.

16

02/12/2017

03/12/2017

Yes

Completed

Work item 1.1.3: Conduct the project planning

Board of directors, CEO, project manager and CFO

Meeting room, Projector and computer.

24

04/12/2017

06/12/2017

Yes

Completed

Sub-task 1.2: Project scope

Work item 1.2.1: Keep project status updated regularly.

Board of directors, CEO, project manager and HR manager.

Meeting room, Projector and computer.

1

06/12/2017

06/12/2017

Yes

Completed

Work item 1.2.2: Create the plan of risk management.

Board of directors, CEO, project manager, project consultant and HR manager.

Meeting room.

16

07/12/2017

08/12/2017

Yes

Completed

Work item 1.2.3: Review to project manager.

Board of directors, CEO, project manager and HR manager.

Meeting room, Projector and computer.

5

09/12/2017

09/12/2017

Yes

Completed

Task 2: Brainstorming, improving the project planning.

Sub-task 2.1: Present the project planning to Operations General Manager.

Work item 2.1.1: Monitoring a project.

Board of directors, CEO, project manager and HR manager.

Meeting room, Projector and computer.

80

10/12/2017

19/12/2017

Yes

30%

Work item 2.1.2: Adjust the plan.

Board of directors, CEO, project manager and HR manager.

Meeting room, Projector and computer.

16

20/12/2017

21/12/2017

Sub-task 2.2: Approved change requests.

Work item 2.2.1: Hand in the final version of the plan.

Project manager, HR manager and team members.

Training room.

8

22/12/2017

22/12/2017

Work item 2.2.2: Get approved from the project managers.

Project manager, team members and HR manager.

Meeting room and equipment.

8

23/12/2017

23/12/2017

Task 3: Monitoring, evaluation and close the project.

Sub-task 3.1: Feedback and evaluation

Work item 3.1.1: Collect feedback.

Project manager, operations general manager and HR manager.

Meeting room and interview recode.

10

24/12/2017

25/12/2017

Work item 3.1.2: Evaluate feedback, suggest solutions and risk management.

Project manager and operations general manager.

Meeting room, computer and projector.

16

26/12/2017

26/12/2017

Sub-task 3.2: Review and report the project.

Work item 3.2.1: Review the performance of project.

Board of directors, CEO, project manager, and HR manager.

Meeting room, computer and projector.

16

27/12/2017

28/12/2017

Work item 3.2.2: Report the post-up project to CEO, managers and other stakeholders.

Board of directors, CEO, project manager and project consultant.

Meeting room, computer and projector.

10

29/12/2017

30/12/2017

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor: Max Lionel

Project Manager: Kim

File Name: Project Planning – Max Lionel

Page x of y

Budget

Project Name: Max Lionel Realty Business Plan

Expense

Version 1

Version 2

Equipment, trainer

$3,000

$3,100

Training room, uniform

$2,500

$3,240

Salaries, staff reward, WHS

$9,500

$9,125

Subtotal

$15,000

$15,465

Contingency (+10%)

$1,500

$1,547

TOTAL

$16,500

$17,012

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor: Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Risk register

Risk

Likelihood
(H/M/L)

Impact
(H/M/L)

Risk response
(contingency strategies)

Responsible

Failure to employ well-qualified real estate agents because of the increased competition.

Medium

High

Provide new staffs adequate training of knowledge and skills.

Review their performance three-monthly.

Hold a soft-skills training session twice a month.

Project manager, IT department and HR manager.

Failure to recognize revenue gains due to recent change in real estate prices.

High

High

Regular evaluation on the company performance.

Re-evaluation and keep office equipment updated.

Ensure IT security.

Project manager, CEO and financial department.

Inadequate insurance cover.

Low

High

Review insurance rate and policy by year.

Project manager and operations general manager.

No anti-discriminated compliance.

Medium

High

Encourage agents, clients and tenants to be highly aware of anti-discrimination, WHS and other legislation/codes of conduct.

Conduct periodic review of client and tenant performance to follow management policy against discriminatory.

Project manager and operations general manager

Weak organizational culture; low level of staff engagement and morale.

Medium

Medium

Building moral features to enforce all agents and employees to follow.

Project manager, HR department and operations general manager.

Failure to satisfy occupational health and safety requirements.

Low

High

Training on WHS and implementation of recently launched MLR WHS management system.

Project manager, HR department and operations general manager.

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Risk assessment form

Project details

Project Name: Max Lionel Realty Business Plan

Project Manager : Max Lionel

Risk details

Risk ID: MLR008

Raised by: Max Lionel

Date raised: 06/12/2017

Description of risk :
No anti-discriminated compliance.

Likelihood of risk:
Medium risk

Impact of risk:
It should be high risk.

Risk mitigation

Preventative actions recommended:
Encourage all to treat people equally.

Notice all ethical and anti-discrimination principles on board, emails or internal announcements.

Contingency actions recommended:
Implementation project to raise higher awareness of anti-discrimination, WHS and other legislation/codes of conduct among agents, clients, and tenants.

Conduct regular survey to collect feedback and make a proper suggestion for existing issues.

Approval details

Supporting documentation:
Details of any supporting documentation used to substantiate this risk.

Signature: _______________________ Date: 02 /12 /2017

PLEASE FORWARD THIS FORM TO THE PROJECT MANAGER

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

1.3 – Implementation

Change requests

Change request – Project

Issued by

Julien

Item affected

Out of budget and time consuming of research

Nature of change requested

Adjustment of budget, schedule, scope and schedule.

Reason for change

Push the schedule of the project

Impact on scope

Cost adjustment for each stage

Impact on budget

Reduce cost, save money and time

Impact on schedule

Postpone the individual working.

Change authorised:

Julien

Yes

Adj. completion date:-

Adj. final budget: $

Signed: Kim

Project Manager

Signed: Max Lionel

Sponsor

Signed: Max Lionel

Client

Signed: Max Lionel

Date

Date

Date

Date

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Issues lo g

Item

Strategy

Date logged

Date resolved

Less budget for the project

Financial planning

03/12/2017

06/12/2017

Lack of skilled staffs and agents.

Human resource & training planning

03/12/2017

05/12/2017

No fully attendance at training session.

Invite staffs and agents before 3 days to the training session.

02/06/2013

12/06/2013

Signed: Kim

Project Manager

Signed: Max Lionel

Sponsor

Signed: Max Lionel

Client

Signed: Max Lionel

Date:

Date:

Date:

Date:

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

1.4 – Monitoring

Status update report

Status report – Project

Item

Work completed to‑date

Milestone date

Revised/ actual date

Budgeted cost

Revised/ actual cost

Responsible

Planning project

09/12/2017

2 Weeks

12/12/2017

$5,000

$4,500

Project manager

Brainstorming, improving the project planning.

23/12/2017

3 Weeks

25/12/2017

$6,000

$6,500

Project manager

Monitoring, evaluation and close the project.

30/12/2017

1 Weeks

31/12/2017

$3,000

$3,300

Project manager

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor: Max Lionel

Project Manager: Kim

File Name: Project Planning – Max Lionel

Page x of y

1.5 – Finalising and review

Budget variation report

Project name: Max Lionel Realty Business Plan

Expense

Budget

Actual

% Variation

Equipment, trainer

$3,000

$3,100

3.33%

Training room, uniform

$2,500

$3,240

29.6%

Salaries, staff reward, WHS

$9,500

$9,125

-3.95%

Subtotal

$15,000

$15,465

28.98%

TOTAL

$15,000

$15,465

28.98%

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Post-project review meeting

Post-Project Review Meeting – Agenda

Topic: Max Lionel Realty Business Plan

Speaker

Time

Brief overview of project
This project aims to increase MLR’s reputation and customer relationship, in which the project manager has his fully authority and responsibility to execute and manage the team. Also the manager is in charged for the team communication to be smooth and effective.

Project Manager

5 mins

Review by team
The objectives of the project are reminded many times to all staffs. The project has been well-organized and also achieved desired deliverables. Everything seems to be kept on track and followed the schedule.

All

10 mins

What worked/what could have gone better?
Worked well:

- Keep stakeholder connected and closer to the project.

- The team went along with the plan.

Gone better:

- Staff could have come on time, no being late.

- Weak team communication, a lot of arguments with the manager.

- Struggle with the deadline and resource. It should reward for hard-working employees.

All

20 mins

Lessons learned

- Being on time.

- Improve communication among team members and managers.

- Everything should be done earlier, no left till the last minutes.

All

10 mins

Next steps

Recruit reliable, on-time and high level of working under stress staff.

All

5 mins

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Handover report

Handover report

Initial overall objectives

Agreed changes to objectives

N/A

Final agreed deliverables

Item

Budgeted cost

Final cost

Schedule date

Final date

Equipment, trainer

$3,000

$3,100

02/12/2017

15/12/2017

Training room, uniform

$2,500

$3,240

15/12/2017

26/12/2017

Salaries, staff reward, WHS

$9,500

$9,125

27/12/2017

31/12/2017

Total

$15,000

$15,465

Issues summary

Item

Strategy

Date logged

Date resolved

To maintain legal and ethical work practice.

Train REIV and other related code of conduct and make a breaching law penalty

01/12/2017

15/12/2017

To build and manage client’s data.

Implement a new software of data management

01/12/2017

25/12/2017

Documents attached

No.

BSBPMG522 Undertake Project Work Assignment

1.

2.

3.

4.

· Stakeholder analysis.

· Work breakdown structure.

· Gantt chart.

· Activities schedule.

____Kim___

Project Manager

___Max Lionel_

Project Sponsor

___Max Lionel ____

Project Client

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Post-Project Review Report

Name of project: Max Lionel Realty Business Plan

Date of meeting: 12/10/2017 at 10.00-12.00
Location: Meeting Room N0.2, Max Lionel Realty Building, Union Road, Sydney, NSW, 2052

Names of attendees:
1. Max Lionel (CEO)
2. Riz Mehra (Chief Financial Officer)
3. Kim Sweeney (Operations General Manager)
4. Les Goodale (HR Manager)
5. Sam Lee (Manager Residential Realty)
6. Pat Misfud (Manager Commercial Realty)
7. Peter Mitchell (Manager Investment)

8. Julien (External consultant)

9. Tenants

10. Clients

Overview by Project Manager:
This project aims to increase MLR’s reputation and customer relationship, in which the project manager has his fully authority and responsibility to execute and manage the team. Also the manager is in charged for the team communication to be smooth and effective.

Review by team of goals, objectives/deliverables and schedule as outlined in project plan
The objectives of the project are reminded many times to all staffs. The project has been well-organized and also achieved desired deliverables. Everything seems to be kept on track and followed the schedule.

Met

Missed

Partially met

Comments

Project goal/s

To maintain legal and ethical work practice.

To build and manage clients’ data

X

Objectives/deliverables

To make sure the consistent, fair and transparent of resource acquisition and align with the requirement of the company, the project aims to:

- Notify to all agents legal and ethical obligations and standards/ code of conduct.

- Enhance the standards in professional conducts.

- Announce MLR’s commitment to its clients, tenants and promising tenants.

- Get employees’ and clients’ buy-in for a change initiative.

X

Success criteria

Staffs understand of the Ethical work practise, could apply those to their work. It leads to less complaint about work knowledge.

Reduce and eliminate errors in store customer data.

X

X

Schedule

The time schedule is adjusted to match with employee’s training.

X

Allow employee to join the trainings fully.

Budget

X

The variance of budget is 28.98%.

3. What worked well; what could have gone better?

Worked well

Could have gone better

- Keep stakeholder connected and closer to the project.

- The team went along with the plan.

- Staff could have come on time, no being late.

- Weak team communication, a lot of arguments with the manager.

- Struggle with the deadline and resource. It should reward for hard-working employees.

4. Lessons learned

- Being on time.

- Improve communication among team members and managers.

- Everything should be done earlier, no left till the last minutes.

5. Next steps / improvement plans

Recruit reliable, on-time and high level of working under stress staff.

Project BSBPMG522 Undertake Project Work Assignment: Max Lionel Realty Business Plan

Project Client: Julien

Date: 2/12/17
Version: 1

Project Sponsor:

Max Lionel

Project Manager:

Kim

File Name: Project Planning – Max Lionel

Page x of y

Meeting m inutes

Date: 11/12/17 Time: 9am

Attended by: Kim, General Manager, all supervisors Steph Taylor, Stacey Smith

Apologies: CEO, Project Manager

To: CEO, General Manager, all supervisors, Project Manager

CC: Financial Department, CEO, General Manager, all supervisors, Project Manager

Meeting room

Item/Issue

Outcome/action

When

Who

Project managing

Improve customer base and good relationship with customers and clients; build company reputation and increase the company growth.

Manage risks and profit

Legislation requirement

Make sure health protective

11/12/17

Project Manager

Communication plan

Gather information for initiation plan.

Distribute plan to alert stakeholders of project scope and to gain buy in.

11/12/17

Kim

Project risk assessment

Failure to employ well-qualified real estate agents because of the increased competition.

No anti-discriminated compliance.

Weak organizational culture; low level of staff engagement and morale.

11/12/17

General Manager

  • Budget

Talk about Max Lionel Realty Business Plan’s budget : $15000

11/12/17

supervisor

Risk register

Failure to recognize revenue gains due to recent change in real estate prices.

Failure to satisfy occupational health and safety requirements.

11/12/17

General manager

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