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BUMGT5920 Management in a Global Business: Training and Development

Activity- Potential Training and Development Action Plan

Step One:

Training and Development Action Plan for the Activity.

Step Two:

You are also required to write a one to one and half page summary of what training and development they will undertake to enhance their leadership skills for an oversea's posting. 

This summary should include training and development content on: 

• Who should design and deliver the training and development program?
• What is the content of the pre departure training and development program?
• What Training methodology should be used to deliver the training and why)? 

Answer:

Step 1

Identification of skills gaps

Actions to be taken?

By Whom?

Training Methodology

1.  How to meet and build background of relatedness in the first meeting

Initial greeting of to the clients at the airport

The host nation manager


Mutual Consult

Gentle communication regarding comfort during the journey

The host nation manager

Mutual Consult

Brief discussion on the choice of accommodations

The host nation manager

Mutual Consult

Brief discussion on the choices for the place of lunch

The host nation manager

Mutual Consult

 


Identification of skills gaps

Actions to be taken?

By Whom?

Training Methodology

2. Culturally sensitive in exchanging business card.

Repetitive attempt of learning the language of the new culture

The Business manager

Classroom training

 

Continuous try of overcoming the cultural differences

The Business manager

Mutual consult with the natives

 

Repetitive attendance in the social and cultural events

The Business manager

Event Participation

 

Identification of skills gaps

Actions to be taken?

By Whom?

Training Methodology

3. Know how to give and receive gifts in a business setting

Improvement in performances will be a method for the employees to receive the gifts.

The operations manager

Performance Analysis

 

The formal start of interaction has a scope of gifting the other person in the meeting

The business manager

Mutual Interaction

 

Identification of skills gaps

Actions to be taken?

By Whom?

Training Methodology

4. Know how to give and receive gifts in a social setting

The interaction between different individuals has the scope of exchange of gifts in the form of flowers or fruit basket.

The host of the meeting

Mutual Interaction

 

The scope of gifting is significant in the social engagement activities for the employees

The host of the activity

Performance Analysis

 

The improvement in the performance and social recognition of the good work done by the individual is a possible method of receiving the gifts

The manager of any agency, conducting the social recognition program

Performance Analysis

 

Identification of skills gaps

Actions to be taken?

By Whom?

Training Methodology

5. Able to apply Hofstede’s five dimensions of national culture to be an appropriate and effective manager in the host nation.

Proper understanding of the concept of Power Dimension

The manager

Class Room Training along with the social Interaction

 

Proper understanding of the concept of Individualism

The manager

Class Room Training along with the social Interaction

 

Proper understanding of the concept of Masculinity

The manager

Class Room Training along with the social Interaction

 

Proper understanding of the concept of Uncertainty Avoidance

The manager

Class Room Training along with the social Interaction

 

Proper understanding of the concept of Long Term Orientation

The manager

Class Room Training along with the social Interaction

 

Proper understanding of the concept of Indulgence

The manager

Class Room Training along with the social Interaction

 

Identification of skills gaps

Actions to be taken?

By Whom?

Training Methodology

 

5. Able to demonstrate appropriate leadership communication skills with host nation employees that is culturally appropriate

Proper learning of most commonly used the language of that culture

The manager

Classroom training with practical cases like interaction with the employees

 

Able to demonstrate how to negotiate effectively in a culturally appropriate manner.

Proper understanding of the language and the most commonly used terms in effective negotiation along with the assessment of the impact of the element on the culture, for which the negotiations are to be made

The manager

Fact and data analysis

 

Able to demonstrate whether to be a paternalistic leader in the host nation

To observe how the employees in the host nation deals with the pressure of being solely focused to the concerned activities with limited scope of liberty of conducting anything as per their wish

The manager

Performance analysis of the employees.

 

 

Step 2:

The training and development programs are dedicated to increase the Negotiation skills, Effective Consultation skills, Leadership quality, the level of understanding of the concept of different aspects of value dimensions. It is also intended to increase the business networks from different business channels as well.

As the development program is observed to have different parts relating to it like the elimination of the cultural differences, the assessment of the value dimensions from the hosted insights, the designer and the deliver of the training and development program will be different. The cultural training will be conducted by renowned professors of the host nation culture and society. The training for the gifting procedure will follow the self-analysis of the concerned people after gathering important insights from the mutual consultant. The leadership training and the communication training will be designed by the human resource mentors of that organization.

The pre departure training components will be:

  • Training in order to increase the cultural awareness.
  • Proper guideline of the effective and productive communication.
  • Training and assignments on non-traditional subjects.
  • Practical assistance and preliminary visits.

The development program components will be:

  • Negotiation skills.
  • Effective Consultation skills.
  • Leadership Development.
  • Development in the value dimension concept.
  • Business networking development.

Bibliography:

Botha, A., Kourie, D., & Snyman, R. (2014). Coping with continuous change in the business environment: Knowledge management and knowledge management technology. Elsevier.

Budhwar, P. S., & Debrah, Y. A. (Eds.). (2013). Human resource management in developing countries. Routledge.

Ferraro, G. P., & Briody, E. K. (2013). The cultural dimension of global business. Upper Saddle River: Pearson.

Home - Hofstede Insights. (2018). Retrieved from https://www.hofstede-insights.com/

Kardes, I., Ozturk, A., Cavusgil, S. T., & Cavusgil, E. (2013). Managing global megaprojects: Complexity and risk management. International Business Review, 22(6), 905-917.

Lasserre, P. (2017). Global strategic management. Macmillan International Higher Education.

Nankervis, A. R., Baird, M., Coffey, J., & Shields, J. (2016). Human resource management: strategy and practice. Cengage AU.

Peng, M. W. (2016). Global business. Cengage Learning.


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