BUS301 Human Resource Management : About Job Performance
2. Using the Big Five personality model (to the extent possible), analyze the personalities of the three key people that Wong interacts with (Miller, Yuan, and Pan). How did their personalities contribute to the difficult situation that Wong is facing?
3. Using the reading by Kotter to assist in your analysis, critique Wong approach in creating and implementing his Distributor Restructuring Program (DRP).
4. Using the concepts from Switch, propose a plan for how Wong should have initiated desired change with the distributors. How would your proposed plan achieve change more effectively than Wong efforts?
Answers:
References
Heath, C., & Heath, D. (2007). Made to stick. Why some ideas survive and others die. New York, NY: Random House.
Kotter, J. P. (1995). Leading change: Why transformation efforts fail. Harvard Business Review, Vol. 85, No. 1.
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