Portfolio one - Career planning and recruitment documents is due Friday 24 August (11:45 pm) and is worth 30% of your final grade for the course. Submit your portfolio contents as five separate documents. You may upload each document as it is completed. However, do not click the submit button until all portfolio items are uploaded. Ensure your documents meet the course standard by checking the study guide and examples provided on the Moodle site.
- Gain minimum 6 years of experience in the various positions related to IT support officer
- Become the IT support service delivery manager of the company
- Getting nominated to the board of directors of H&T Realty
- Effective communication skills
- IT Support
- Problem Solver
- Innovative thinker
- Practical knowledge
- Result orie
- Relationship builder
- 6 months internship in a reputed software management and IT support firm
- 3 months experience as a helpdesk agent in an IT firm
- IT support and troubleshooting both direct and remote
- Understanding technical issues and resolving the same in quick duration
- Strong knowledge of various operating systems
- Essential knowledge of networking
- Practical knowledge on VOIP and CCTV systems
- Strong technical knowledge concerning wide ranges of hardware and gadgets such as, computers, laptops, routers, printers and other professionally used IT equipment
- Strong knowledge of administration of Google G Suite
- Effective skills in data backup
- Strong knowledge of managing IT oriented work log
- Effective gadget and IT equipment management skills
- Strong perception of IT related gadgets and performance capabilities of various devices manufactured by different companies
- Basic practical and theoretical knowledge of LAN, WAN, Routers, Firewalls, AC, AP
- Strong knowledge of both Windows and IOS
- Effective multitasking ability and task organization capability
- Effective communication in English and good knowledge about Mandarin/Cantonese
- Motivated and inclined towards learning innovative things
- Fast learner
- Ability for effective practical application of knowledge
- Identify minute problems and find their effective solutions
- Helpful towards peers and subordinates
- Motivated towards taking on new responsibilities and be effective in the same
Awards and Honors
- Gold medalist in science project in school year 12
- Best IT innovator award at college
Statement for addressing selection criteria
IT support and troubleshooting both direct and remote are one of the specialties that I have. Understanding technical issues and resolving the same in quick duration is one of the crucial requirements for the work and I will be able to effectively manage this responsibility. I have strong knowledge of various operating systems and this will help me to perform all the duties assigned to me through diligence and utmost effective implementation of knowledge. I have been able to garner essential knowledge of networking. This will be required in order to develop essential strengths in the given area. Practical knowledge on VOIP and CCTV systems is something that I have garnered through better participation in the practical classes at college. This is one of the essential strengths that have developed as the pursued course had a very good system for teaching the practical aspects of VOIP and CCTV systems. I was one of the best performers in the practical section of the work and I was able to garner significant expertise on the matter. My experience further improved when I went to the internship as a large part of my job was to check the effective functioning of the VOIP and CCTV systems. Strong technical knowledge concerning wide ranges of hardware and gadgets such as, computers, laptops, routers, printers and other professionally used IT equipment is also one of my very strong points. Since, a long time was spent by me towards effectively understanding the aspects of the IT industry, many of the crucial things became clear during this time. Familiarity with wide range of hardware and software is one of the crucially important requirements for excelling in the IT field and this is also the reason I have chosen this area of profession. I have relatively strong knowledge of administration of Google G Suite. Effective skills in data backup were garnered through the work experience and I was able to have strong growth in only a brief period of time. I effectively garnered strong knowledge of managing IT oriented work log. From a very long time I had effective gadget and IT equipment management skills. I used to have great skills with many gadgets. What works more to my favor is the fact that I was able to use a lot of devices and actually able to use several versions of the same device. For example- I was able to use smartphones and other gadgets with regards to their respective versions. This helped me to gather expertise in understanding the comparative values of the devices. I strongly believe this will help me garner significant professional mileage. This was mainly due to the fact that I was able I have efficient perception of IT related gadgets and performance capabilities of various devices manufactured by different companies. Basic practical and theoretical knowledge of LAN, WAN, Routers, Firewalls, AC, AP. Additionally, I have strong knowledge of both Windows and IOS. Effective multitasking ability and task organization capability. Moreover, effective communication in English and good knowledge about Mandarin/Cantonese. All the essential aspects that are required for the job role are present in me. I consider myself to be an optimally efficient person to be applying for the job. However, I am always poised towards learning new things and I will only get better through professional exposure.
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