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CHCDIS005 Develop And Provide Person Centered Service Responses

STUDENT WORKPLACE SUPERVISOR REPORT

CHCDIS005

Develop and provide person-centered service responses

WORK PLACEMENT TASK: JOURNAL

You are required to document your activities when developing, reviewing and monitoring person-centred approaches for at least 3 clients.

What do I need in order to complete this assessment?

  • Access to clients and/or clients’ family members
  • Access to client documentation
  • Access to suitable facilities, documentation, equipment and resources
  • Access to your work placement’s policies and procedures
  • Access to your work placement supervisor.

When do I do this task?

  • You will do this task during your work placement.
  • Write in the due date as advised by your assessor:

what do I need to do if I get something wrong?

  • If your assessor marks any of your answers as incorrect or having insufficient detail, they give you feedback and talk to you about resubmission. You will need to fix the sections that were not correct/sufficient and resubmit.

Instructions:

You are required to complete the attached template as a record of your ability to develop, monitor and review person-centred approaches for clients.

  • Your activities in this regard must include:
  • discussion with the client, their family and/or their carer
  • developing person-centred strategies and approaches for the individual
  • organising suitable resources
  • maintaining client documentation
  • measuring the effectiveness of approaches used
  • observed client responses
  • communication with the support team
  • identifying areas for improvement.

You will need to fill out the template below as you undertake your work placement – it should be performed the activities outlined in the performance criteria of this unit during a period of at least 120 hours of direct support work.

You can refer to different clients (for example, you may have been in involved in the monitoring and review processes for a different client than the one whom you helped develop strategies for, or you may have assisted in developing strategies for more than one client) – if so, identify them as Client 1, Client 2.

You will need to add extra rows to your table – you can either complete the table using Microsoft Word (your assessor can give you a Word file with the table in it) or you can simply make copies of the table as you need extra space.

Below is guide as to what you need to include in each section of the template.

Remember to consider confidentiality and privacy – do not include identifiable information about your client (for example, their name, names of their family members, etc.)

Developing approaches

Developing approaches

  • Needs, goals, preferences – what are the needs, goals and/or preferences of your client?
  • Approaches – what person-centred approaches or strategies did you identify for this client?
  • Resources – what resources were needed (including need for additional assistance from staff?
  • Stakeholders – who was involved in planning these approaches/strategies?
  • Mode of communication – how did you communicate and collaborate with others about the approaches/strategies (this can include the client, family, co-workers, etc.)
  • Supervisor – your direct supervisor’s signature needs to go here
  • Date/time – how long did you spend determining the approaches/strategies?

Monitoring and reviewing

  • Implemented approach – what approach/strategy was implemented?
  • Client response – how did the client respond?
  • Stakeholders – who else was involved in reviewing the approaches/strategies used?
  • Community networks/services – what services and networks were involved in this approach?
  • Barriers – what barriers were involved that impacted on the approach
  • Areas for improvement – what things did you identify that need changing?
  • Supervisor – your direct supervisor’s signature needs to go here
  • Date/time – how long did you spend reviewing and monitoring?

PORTFOLIO: DEVELOPING APPROACHES

Client (#)

Needs, goals, preferences

Approaches

Resources

Stakeholders

Mode of communication

Supervisor

Date/time

Hours

Hours

Hours

Hours

Hours

PORTFOLIO: MONITORING AND REVIEWING

Client

Implemented approach

Client response

Stakeholders

Community networks/services

Barriers

Areas for improvement

Supervisor

Date/Time

Hours

Hours

Hours

Hours

Hours

What do I need to hand in for this task?

Have I completed this?

Your completed journal

WORKPLACE SUPERVISOR THIRD PARTY REPORT

There are two parts to this task:

Part A requires you to work with an individual and their family and/or carer to develop a person-centred approach.

Part B requires you to monitor and review the approach (this part may involve a different client to that chosen in Part A).

What do I need in order to complete this assessment?

  • Access to clients and/or clients’ family members
  • Access to client documentation
  • Client and/or family consent forms (attached)
  • Supervisor approval to work with the particular clients (attached)
  • Access to suitable facilities, documentation, equipment and resources
  • Access to your work placement service’s policies and procedures
  • Access to your work placement supervisor.

When do I do this task?

  • You will do this task during your assessor’s work placement visit. There are two options to this:
  • Option 1: Two workplace visits where you will do Parts A and B with the same client or
  • Option 2: One workplace visit where you will do Parts A and B with different clients.
  • Your assessor will discuss this with you and advise you of the most suitable option.
  • Write in the date of your assessor’s work placement visit:

what do I need to do if I get something wrong?

  • If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

Your assessor will come to your work placement service to observe you doing two things:

  1. Develop a person-centered approach by working with a client and their family and/or carer
  2. Review and monitor responses to an implemented approach.

Note: You will need to choose two different clients if your assessor will be observing this task at the one work placement visit.

You will need to discuss the arrangements of this task with your assessor and work placement supervisor to ensure that you can do this task during your assessor’s visit/s.

If the client’s family is involved, you will need to ensure that the time of your work placement visit is suitable for them.

SUPERVISOR REPORT – CHCDIS005 Develop and provide person-centred service responses

Student’s name:

Supervisor name:

Workplace name:

Contact number/s and/or email address:

Dates during which you have worked in a supervisory capacity to the student:

Do you understand the expectations and requirements of your role based on the above information?

YES NO

Area/Skills to be confirmed

Yes

No

Not able to confirm

Provide examples or comments on the student’s skills and performance in each area

Collaborate with the client (or their family and/or carer if applicable) to develop and implement a person-centred approach

For example: this will include communicating with each person in a professional manner; considering the information and requirements received from each member to implement into the approach and so on.

Communicate effectively with the individual, family and/or carer

For example: this will include communicating the needs of the client, asking appropriate questions; using appropriate listening skills; adjusting communication styles as required (for example, visual communication versus written/verbal); using appropriate level of language and grammar; showing empathy; clearly stating information; requesting confirmation that the client/family understands, etc.

Ensure the approach meets the individual’s needs, rights, goals and preferences

For example: confirming with the client and members of the support team that the approach and goals are realistic, achievable and aligned with the client’s needs, strengths and preferences; modifying aspects of the approach based on feedback, etc.

Accurately record client details, plans and future activities

For example: clearly completing all required documentation; taking notes about what is discussed; maintaining or updating client files or records (manually or electronically as per procedures), etc.

Organise required resources

For example: this might include contacting specific services to help put in place in the approach/plan (for example, organising client services, transport, additional staff) etc.

Identify the need to seek additional assistance from other workers where required

For example: being able to identify and refer instances where the client may require additional services outside of the student’s own scope, skills or qualification.

Consult with the client (or their family and/or carer) when reviewing of the approach has been effective

For example: communicating with the client and family to review the client’s needs and progress. The student must be able to demonstrate different communication mediums used in the consultation process (this might include phone calls, emails, face to face meetings/discussions).

Review the client’s responses to the approach

For example: identifying the client’s response to the approach and activities; re-evaluating the plan based on the success/ failure of the client’s response or by referring to observations or feedback from the care team.

Identify and take action to improve the approach

For example: re-establishing actions/next steps in modifying the client approach, plan or strategy; defining new activities or modifying existing activities to better suit the client’s needs and preferences.

Follow all relevant procedures in line with the service’s quality system and standards

For example: completing tasks and activities in line with workplace processes and procedures; ensuring high quality service is maintained at all times; working in a professional manner; referring to workplace documentation to ensure they are adhering to standards and protocols, etc.)

Supervisor’s signature:

Supervisor’s name:

Date:

USE THESE FORMS IF THE CLIENT’S FAMILY MEMBER OR CARERS ARE ABLE TO GIVE PERMISSION

CHCDIS005 Assessment Task 5 – Permission Form Client 1

Family member or carer’s approval

Dear

My name is

and I am studying the CHC43115 Certificate IV in Disability

As part of my study I am required to work with a client with a disability to develop a person-centred approach.

I am asking your permission to work with

<insert client name> for this project.

This task will involve developing a person-centred approach:

Working effectively and professionally with the client and all members of their support team

Developing an approach suitable for the client’s needs and preferences

Completing relevant workplace documentation

Organising required resources

Seeking assistance or advice from others as required.

I will be supervised at all times during this task.

I would welcome other family member’s participation in this project if you would like them to be involved.

Please sign below to show your agreement.

Name:

Signature:

Date:

Supervisor’s approval – Client 1

I,

<Supervisor’s name> approve

<student’s name> to undertake this project with

<Client’s name>.

Approval is dependent on the following conditions:

The student must be supervised at all times when working with the client.

The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

CHCDIS005 – Permission Form Client 2

Family member or carer’s approval

Dear

My name is

and I am studying the CHC43115 Certificate IV in Disability

As part of my study I am required to work with a client with a disability to develop a person-centred approach.

I am asking your permission to work with

<insert client name> for this project.

This task will involve reviewing and monitoring person-centred approach and response, including:

  • Discussing findings or observations of the client’s responses to the approach
  • Reviewing the effectiveness of the approach with the client and/or their family or carer
  • Identifying areas of the approach that did not meet the client’s needs
  • Planning future action and next steps to improve identified areas
  • Reviewing the approach in line with workplace service delivery
  • Following all relevant workplace procedures.

I will be supervised at all times during this task.

I would welcome other family member’s participation in this project if you would like them to be involved.

Please sign below to show your agreement.

Name:

Signature:

Date:

Supervisor’s approval – Client 2

I,

<Supervisor’s name> approve

<student’s name> to undertake this project with

<Client’s name>.

Approval is dependent on the following conditions:

§ The student must be supervised at all times when working with the client.

§ The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

USE THESE FORMS IF THE CLIENTS ARE ABLE TO GIVE PERMISSION

CHCDIS005 – Permission Form Client 1

Client approval

Dear

My name is

and I am studying the CHC43115 Certificate IV in Disability

As part of my study I am required to work with a client with a disability to review and monitor person-centred responses.

I am asking for your permission to work with you for this project. The project will consist of developing a person-centred approach, including:

Working effectively and professionally with the client and all members of their support team

Developing an approach suitable for the client’s needs and preferences

Completing relevant workplace documentation

Organising required resources

Seeking assistance or advice from others as required.

I will be supervised at all times during this task.

I would welcome your participation in this project.

Please sign below to show your agreement.

Name:

Signature:

Date:

Supervisor’s approval – Client 1

I,

<supervisor’s name> approve

<student’s name> to undertake this project with

<client’s name>.

Approval is dependent on the following conditions:

The student must be supervised at all times when working with the client.

The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

CHCDIS005– Permission Form Client 2

Client approval

Dear

My name is

and I am studying the CHC43115 Certificate IV in Disability

As part of my study I am required to work with a client with a disability to review and monitor person-centred responses.

I am asking for your permission to work with you for this project. The project will consist of reviewing and monitoring person-centred approach and response, including:

Discussing findings or observations of the client’s responses to the approach

Reviewing the effectiveness of the approach with the client and/or their family or carer

Identifying areas of the approach that did not meet the client’s needs

Planning future action and next steps to improve identified areas

Reviewing the approach in line with workplace service delivery

Following all relevant workplace procedures.

I will be supervised at all times during this task.

I would welcome your participation in this project.

Please sign below to show your agreement.

Name:

Signature:

Date:

Supervisor’s approval – Client 2

I,

<supervisor’s name> approve

<student’s name> to undertake this project with

<client’s name>.

Approval is dependent on the following conditions:

The student must be supervised at all times when working with the client.

The client or their family may request that this project be stopped at any point. In this case, other arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name:

Signature:

Date:

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